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NQA EMEA Conference Sept. 2009

NQA, USA Activities. NQA EMEA Conference Sept. 2009. NQA International Conference. Discussion Points State of Industry in United States Current Focus Future Focus. NQA Organization. NQA/NICEIC. NTS. NQA, USA. Incorporated 1992 3 Offices in the US 1 Office in Canada.

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NQA EMEA Conference Sept. 2009

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  1. NQA, USAActivities NQA EMEA ConferenceSept. 2009

  2. NQA International Conference Discussion Points • State of Industry in United States • Current Focus • Future Focus

  3. NQA Organization NQA/NICEIC NTS NQA, USA • Incorporated 1992 • 3 Offices in the US • 1 Office in Canada • ~3500 Certificates • 20% increase from 2008 • Other Standards • TS16949 • ISO 22001 (Collaborative with NQA.UK & SNQA) • OHSAS 18001 • ESD 20.20 • ANAB Accredited • ISO 9001, 14001 • ISO 13485 • AS9100, AS9110, AS9120 • TL 9000 • ISO 20000

  4. Put significant effort into Re-accreditation process (Passed ANAB Audit) Office Audits Auditor Witness Audits Strong Work with Industry Leaders (Boeing, NASA, Etc.) on Troubled Clients with NQA Certificates NQA, Canada – Mario David Growth With Many New Clients for NQA, Canada Operational Throughput and Integrity Over 7000 Audit days planned for this year Well Into the 9K08 Transition Program Improvements to Auditor Tools (Audit Reports & EQM) Projecting Industry Image Working Groups Participation and SME Presenters While maintaining Good Growth for 2009 Despite Economic Conditions 2009 NQA Highlights

  5. FY09 Company Accomplishments • Financial • Evolving Growth Focus (FY08 to FY09) • Write In Growth +25.5% • BU & Consultant Efforts Productive • Financial Condition (FY08 to FY09) • Revenue Increase +19.0% • Market Share • United States #6-#7 • North America #10-#11

  6. FY09 Company Accomplishments • Customer • Customer Focus on “Satisfaction, Loyalty, & Advocation” • Customer Loyalty/Retention • 3.0% (Loyalty) • Economy Impacts • 1.75% Loss Due to Economy Impacts • Operational • ISO 17021 • Passed Reaccreditation (Good for 4 more Years) • Developing Canada Office • Enhanced Canadian Audit Capability to Keep up with New Client Needs • Integration Of IMS Acquisition

  7. Market Conditions in North America Market Conditions

  8. FY10 Company Direction-Market Conditions Summary- • ISO 9001 • Very Large Quote Volume – Still a Robust Source of New Business • ISO 14001/18001 • ISO 14001 • Developing Strong Network with Recycling Industry Which May Require ISO 14001 Base • OHSAS 18001 • Recent Rise in Requests From Large Organizations (NASA, Lockheed Martin) Looking to Enhance there Corporate Perception towards Sustainability

  9. FY10 Company Direction-Market Conditions Summary- • Aerospace - AS9100, 9110, 9120 • Being Required by Defense Industry, NASA, and Many Industry Primes • 6500 new certificates expected worldwide in next 2 years • Large Percent of Tier 2 & 3 still need certification. • NQA Quote Volume up Substantially • NQA Seen As Top CB in Industry (IAQG/AAQG, OEMs, ABs & Auditors) • Technical Capability • Solution Provider

  10. FY10 Company Direction-Market Conditions Summary- • Automotive - TS 16949 • Tough Time to Be in Automotive Industry • Suppliers Starting to Diversify Into Other Industries • Very Active with SMMT • Telecommunication - TL 9000 • NQA Strongly Committed (2 Competing CB’s Gave Clients to NQA) • Approximately 29% of Supply Chain Certified • Continues Slow Growth (Most Growth in Asia) • Active & Recognized Member of QuEST Forum • Medical - ISO 13485 • Fastest Growing Write in Source • Plastics Industry strong Contributor to Growth • OEMs now Requiring ISO 13485 at Lower Tiers

  11. FY10 Company Direction-Market Conditions Summary- • Food Safety • Much Volatility • Many Groups Vying for Recognition in Food Safety (BRC, SQF, GMA, FMI, etc.) • Some Groups starting to Work Together • NQA Positioning As Industry Working Groups Start International Formulation • NQA on Board of NRA (Secretariat) • Food Safety Driver Coming From Retailers • NQA in Pilot Program for FSSC 22000 • Significant Interest from Large NQA Clients for BRC-Packaging • Information Security – ISO 27001 • President Focus on Cyber-Security • Focus on Digital Medical Records & HIPAA Requirements Driving Information Security Needs

  12. Operations Improvement Current Operational Activities

  13. Customer Focus Continued Understanding Customer Needs and Communication to the Staff Customer Website Portal Operations Auditor Self Scheduling in EQM Auditor Webinars (Expanded Use Throughout Year) Continued Focus on Improving Competencies Focus On Training and Awareness Operations Webinars Semi-Annual Conferences Cybertrain Operational Initiatives & Focus ISO 9001:2008 Transition Cyber Train Training Delivery Tool 2009 “What’s Next”- Communication -

  14. NQA & Product Integrity Our Customers Delivering Good Product to Their Customers Areas Of Significant Industry Focus Changes in Audit Approach and Audit Forms To: Create Additional Focus in Areas of Industry Concern Demonstration of Meeting Industry Expectations Necessitated By Industry Concern on Effectiveness of the 3rd Party Certification Scheme NQA’s Initiatives Understanding Industry Needs & Issues Communication, Training, and Competency Performance Feedback Improving Supplier’s Product Integrity

  15. Future Goals Aligned with NQA Strategy Map Future Activities

  16. Global Outsourcing Driving International Supply Chain Oversight Working with Large OEMs & International Retailers to develop solutions to the International Oversight Needs Expanding on International Service Approach Working With NQA, UK and NQA, Shanghai on Leveraging our Combined Global Capabilities in Unified Global Approach Thank – You SNQA for Support on Lowe’s Proposal Future Activities- Addressing Global Industry Needs -

  17. FY09 Success Questions???

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