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NQA STRATEGY

NQA STRATEGY. NQA Strategy. NQA STRATEGY. Last year NQA Management put forward a 5 Year Business Plan to the Main Board. The purpose was to identify the likely areas for expansion of the business. And to identify areas that would need further investment and resourcing.

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NQA STRATEGY

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  1. NQA STRATEGY NQA Strategy

  2. NQA STRATEGY • Last year NQA Management put forward a 5 Year Business Plan to the Main Board. • The purpose was to identify the likely areas for expansion of the business. • And to identify areas that would need further investment and resourcing. • The following slides detail some of the conclusions that were made:

  3. Market Overview – UK & Eire • UK Market Share • Approx 16.3% across products reported by ISO • Strengths • Environment – Fastest growing CB* • Health and Safety • Resources Available • Consultant & client referrals • History – 20 years • Regional presence • Depth of Expertise * IEMA Intelligence

  4. Market Overview – QMS • Market Share • Americas – 5.8% • APAC –1.1% • EMEA –1.7% • UK & Eire –18.9% • Total= 6.9% • Mature market in UK, Western Europe; US

  5. Market Overview – EMS • Market Share • Americas –1.1% • APAC –1.1% • EMEA –3.4% • UK & Eire – 13.8 • Total= 4.9% • Growth Area

  6. Market Overview – OHS • Successful Sector • UK & Africa • Due to early entry • Recent UKAS Accreditation obtained by NQA. Source – BSI OHSAS Survey

  7. Market Overview – TS • Successful sector • Cross region co-operation • Less competition • Growing market place • India • Eastern Europe Source – IATF database

  8. Market Overview – AS • Successful sector • Less competition • Growing market place in some territories Source – OASIS database

  9. Market Overview - Competitors BSI;DNV;SGS;LRQA;BV • Globally consistent Brand - strength • Significantly older than Ascertiva Group (107-180 years) • Clear Mission/Vision – embedded in culture • Brand Values • Strategic focus • Larger Global footprints • Clearer market segmentation; defined targets; expertise & resources • Long term planning horizons Source – Annual reports

  10. Market Overview – Competitors 2008 Source – Annual Reports

  11. History/Structureof NQA in UK. • UK & Eire • Est. 1988 • HO • 2 regional offices • Top 5 CB • EMEA • Agreements in Italy, Czech, Hungary, Israel, Romania, Russia, Scandinavia, S Africa, Spain, Turkey • Clients in Cyprus, Greece, Middle East

  12. History/Structure • SNQA • Cooperation since1999 with Beijing New century Certification Co. Ltd. (BCC) • JV (now with TT Group ) Est. 2003 • Asia Pacific region – countries east of Iran and the south of Russia) • China, India, Indonesia, Japan, Korea, Malaysia & Singapore, Thailand; Taiwan; Vietnam; Pakistan

  13. Historical/Current Position SNQA • Product Certification • 12 Schemes; 400+ certs • 3 with other partners; including competitors (Moody) • Growth Area in APAC • Scheme support sectors e.g. E Mark - Automotive

  14. History/Structure • NQA Inc & NQA, USA, Inc • Trading Agreement 1992; current agreement 2000 • NQA Inc JV owned by NICEIC Group Ltd & National Technical Systems Inc (NTS) • NQA, USA, Inc subsidiary • Offices Canada & US • Third Party Certification and related services in North and South America

  15. NQA Product List • AS 9100 – Aerospace Manufacturer QM Systems • AS 9120 – Aerospace Stockist QM Systems • BAFE – British Fire Equipment Code of Practice • Bespoke e.g. Eco Campus, MOD, NQA 3000 • BRC Consumer Products – Product Certification • BS 25999 – Business Continuity MS • BS 8555 – Phased EM Systems • EMAS – Eco Management And Audit Scheme • HACCP – Food Safety MS • Highways Agency Sectors Schemes • ISO 9001 – Quality Management Systems • ISO14001 Environmental MS

  16. NQA Product List ISO 22000 - Food Safety Management Systems ISO 27001 - Information Security MS NATO Codification OHSAS 18001 – H & S Management Systems PAS 43 – Vehicle Recovery MS Security Codes Of Practice TickIt – Software Development QM Systems TL 9000 – Telecoms MS TS 16949 – Automotive QM Systems Lift Directive – Passenger Lift Installation MS. ISO 13485 - Medical Devices QM Systems Pressure Vessel Directive – PV Installation MS PS 9000 – Pharmaceutical Code of Practice Training Services in Management & MS.

  17. Vision – Future Market Positioning • Carve out profile as experts in • Environment • 40 years population will grow by 35%; food and energy will be in demand= environment • Reputation in UK and Eire • Aerospace • Expertise and reputation in US • Automotive • Expertise and reputation • Health and Safety • Early entry to accreditation market • Food • Population growth • BRC – acquisition potential • Relationships with key organisations e.g. UK; CQI;IEMA • Representation on standardisation committees

  18. Operations/Regulatory Issues • Client retention and customer experience • Reactive; focused; flexible; accessible • Harmonisation of operating processes globally where possible to allow servicing to global clients and reduce regulatory risk • IT • Move towards global platform - SharePoint • Competitors use IT to deliver innovative solutions to their clients • Accreditation in local markets as necessary • Global Internal Audits & regulatory compliance function

  19. Summary • One company, one brand • Global Structure • IT and Operations • Global Business Sector Managers • Focus on countries & regions presenting opportunities for long term growth • India; Eastern Europe; Brazil; Russia; Turkey • Focus on products presenting opportunity for greater return in areas of established competence, credibility and market share • Environment; Automotive; Aerospace; Food; Health and Safety • Focus on Research and Investment

  20. Quality ISO 9001:2008 Most popular standard in the world 1,064,785* certificates issued in 178 countries. 41,193* certificates in UK NQA currently has around 7,500** certificates in UK & Eire approximately 18.0% of the market place BSI market leaders with approximately 25000 Accounts for over 50 % of all applications Forecast 300 applications in 2010/2011 Mature Market place in the UK *ISO Survey – 2009, **NQA Data Sept 2010

  21. Environmental ISO 14001 The second most popular global standard; 223,149* certificates issued in 159 countries 10,912* certificates in UK & Eire NQA with approximately 1900 certificates are one of the fastest growing CB’s in this Standard Approximately 14% of market place BSI market leaders. ISO 14001 accounts for 22% of all applications Forecast 125 applications in 2010/2011; Growing Market in UK *ISO Survey 2009, **NQA Data - Sept 2010

  22. Health and Safety OHSAS 18001 NQA gained accreditation 2008 and was the fourth to be registered in the UK but the first to have global accreditation Currently has 35% of the UK & Eire market place NQA UK currently has around 800** certificates Forecast 60 applications in 2010/2011 Deregistration small in number as they tend to be larger organisations with more than one standard. Growing Market in UK **NQA Data - Sept 2010

  23. Aerospace AS 9100, AS 9120 Initially released in October 1999 revised to align with ISO 9001 UK market place 1000 BSI – 650 NQA currently has around 145 certificates, 11% of the market. NQA is the third largest in UK & Eire after BSI and Lloyds Mature market place Industry forums predict an increase in the need for AS 9120 – stockists for the aerospace industry. This is seen as a potential opportunity. NQA USA are largest Aerospace CB in USA

  24. Automotive ISO/TS 16949:2002 41,240* certificates issued in 83 countries Under 1000 certificates issued in UK NQA has 32 certificates issued in UK & Eire Forecast 6 applications 10/11 Mature declining market It is not anticipated that there will be accelerated growth in this standard due to the decline in the automotive industry in the UK. *ISO Survey - 2009, **NQA Data - Sept 2010

  25. Medical Devices ISO 13485 16424* certificates issued in 90 countries 1330* certificates issued in UK NQA has 10** certificates issued in UK & Eire Approximately 0.5% market share Forecast 2 applications 10/11 Although it is a mature market, there is still potential for growth *ISO Survey - 2009, **NQA Data - Sept 2010

  26. Business Continuity Management BS 25999 • BS 25999 published in 2006 • NQA has 5** certificates • Historically no full time resource available • NQA has recently acquired full time resource in this standard. Interest in this standard and other standards in this arena. It is anticipated that growth in this arena will continue. **NQA Data - Sept 2010

  27. Information Security ISO/IEC 27001:2005 946* certificates issued in UK NQA currently has 42** certificates in UK & Eire 12,934* certificates issued in 117 countries NQA has recently acquired full time resource in this standard. I Interest in this standard and other standards in this arena e.g. ISO 20000 has increased within the UK in recent years. It is anticipated that growth in this arena will continue with more interest in security of data etc. It is anticipated that this will become a supply chain driven standard. There has recently been increased interest in the US. *ISO Survey - 2009, **NQA Data - Sept 2010

  28. Food Standards ISO 22000 etc, • 13,881* certificates issued in 127 countries • Under 250 certificates issued in UK • NQA currently has 0 certificates in UK & Eire • NQA have not traditionally targeted this sector. • However, expansion in the food sector will dovetail with the NQA International strategy and trade on expertise and agreements in place within the NQA Global network to provide a platform for expanding clients in this sector. • NQA can also build on its current success with key clients and target their supply chain where possible.

  29. Restructure It was decided that in addition to QMS, NQA would concentrate its resources in the following areas: • Aerospace • Automotive • Environmental • OHSAS • Food

  30. Restructure • It was recognised that NQA did not have sufficient resources /expertise in these areas. • It was therefore decided to restructure the Head Office by recruiting Sector Managers who would be responsible for the Marketing, Selling and Technical requirements for each of the sectors NQA wanted to target for expansion. • They would bring an in-depth knowledge to the product that NQA did not always have in the past.

  31. Restructure 5 New Sector Manager Positions were created: Aerospace - Alun Parsons Automotive - Tara Galloway Environmental - Max Linneman OHSAS - Sonia Fourie Food - Yemi Shodipo

  32. Strategy • The last Sector Manager position was only filled in the summer and this together with the recession has meant that implementation of the plan has been slower than had been predicted last year. • However, NQA is now starting to see the benefits of this strategy, with assessments in ISO 16001 and 22001 being undertaken. • NQA is now also able to undertake assessments in larger organisations that it would not have considered in the past.

  33. Strategy • This does not mean that NQA is withdrawing from any of the schemes it currently operates.

  34. Strategy • As this policy continues, NQA will be looking to consolidate and expand in these areas in 2011. • Any Questions.

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