Workshop 4: Quick wins to cut costs and increase workforce efficiency - without compromising quality

1. Workshop 4: Quick wins to cut costs and increase workforce efficiency - without compromising quality Tess Green Regional Director

2. Meeting the requirements of the NHS Operating Framework and NHS Outcomes Framework • Improving workforce productivity: eg apprenticeships • Facilitating QIPP savings: eg DRS • Maximising capacity - effective workforce planning • Appropriate education & training: eg e-learning

3. Quick wins Skills Passport High-quality low-cost e-learning programmes Apprenticeships to ‘grow your own’ talent Pre-employment programme Literacy and Numeracy/CQC Compliance Workforce Planning courses

4. Skills Passport for Health – eliminating unnecessary duplication of training • Unnecessary repetition of induction training • Unnecessary repetition of clinical skills training • Sub-optimal use of training funds • Delays in getting new staff into new roles • Lack of visibility of staffs’ skills during pressure situations

5. What is the passport? • A portable, online record of an individual’s career history, qualifications, skills and training • Owned by the individual, seen and held by employers • Portable across • NHS and non-NHS, • permanent, contract, temporary and volunteer workers, • clinical and non-clinical staff • England, Scotland, Wales and Northern Ireland • Based on nationally agreed training and skills frameworks • Verified independently • Secure

6. Benefits to the health sector • Saves money – an average trust of 3,000 employees can expect to save £225,000 per annum • It is estimated that the SPfH could generate £390m of efficiency savings per annum for the health sector as a whole (HSJ Sept 2010). • Reduces duplication of training (particularly Statutory & Mandatory training) saving money and freeing up staff time • Reduces costs of staff cover and pre-employment administration • Reduces time to hire new staff so you get the skills you need in place fast • Increases quality of care and creates a more flexible workforce through easier matching of staff skills to patient needs • Provides visibility of workforce skills so you can identify and prepare for skills shortages • Promotes a culture where individuals take ownership of their career progression

7. The future • Stage by stage roll-out, starting with the Cheshire & Merseyside area. • Increasing interest from NHS and non-NHS organisations (Macmillan Cancer Support, the Ministry of Defence and Care UK) • Local discussions are building links with HEIs and apprenticship training • … and building support and awareness nationally – eg RCN Congress 2011 voted to lobby for nationwide roll-out

8. High quality low cost e-learning programmes We have expertise in E-learning with a new E-readiness toolkit The benefits of e-learning • Cuts training costs. Short e-learning modules can be done anytime, in between other duties, reducing the wider training burden • Easy to monitor staff’s progress / compliance • Easier way to deliver mandatory / essential training, and maintain a safe, competent and legal workforce • Assured quality from the Skills authority • Supports Clinical Negligence Scheme for Trusts standard

9. Our E-learningservices • Help with developing your E-learning strategy • Identifying and prioritising needs • Identifying suitable off-the-shelf solutions • Developing bespoke solutions • Training compliance reporting tool

10. High-quality, low-cost e-learning programmes Statutory & Mandatory training: • Child Protection Awareness In Health • Equality and Diversity • Fire Safety Awareness • Health and Safety Awareness • Manual Handling • Public Health Awareness • Understanding Personal Safety and Security Awareness

11. Apprenticeships within the Health Sector Apprenticeships help you to improve productivity and to be more competitive – we have experts who can help set up your programme Reduce skills gaps • Apprenticeships deliver skills designed around the needs of your organisation - they help you develop the specialist skills Motivate the workforce • Apprentices tend to be highly motivated and eager to learn, as well as being loyal to their employer. • Research on behalf of the National Apprenticeship Service: • 88% of employers say apprenticeships make them more competitive  • 80% say that apprenticeships provide higher overall productivity 

12. Apprenticeships within the Health Sector • We can help you set up and manage apprenticeship programmes for both new and existing staff that will help deliver increased productivity. • We can also help you make the most of apprenticeships for your organisation by: • identifying the right apprenticeships frameworks to meet your needs • developing a robust business case • developing your apprenticeship strategy • choosing and securing the best training provision • identifying funding sources – significant SFA contract holder • recruiting and selecting apprentices

13. Literacy and numeracy services supporting CQC compliance It is important! • Hidden gaps in literacy and numeracy have serious implications for efficient and safe service delivery. • Staff who are fit for the job / role and have the right qualifications, skills and experience. • Patients are kept safe, and their health and welfare needs are met, because there are sufficient numbers of the right staff. • Staff are competent to carry out their work and are properly trained, supervised and appraised. Skills for Health’s can support you to achieve CQC compliance by raising levels of literacy and numeracy

14. Literacy and numeracy services supporting CQC compliance • SfH Literacy and Numeracy services help ensure your workforce has the basic skills in place to provide effective, quality healthcare, support staff development and improve patient safety. • We can profile your organisation’s literacy and numeracy skills levels and provide tailored strategies for addressing any skills gaps, including advice and assistance with the implementation of recommendations.

15. Benefits • Reduce the risk of errors in patient care particularly around drug calculations • Recruit staff who can communicate safely, with adequate numeracy skills • Identify who needs what training • Improve the quality of service provision. “ The initial assessment tools are excellent! They are invaluable in identifying training needs and should help avoid any risk of quality suffering due to low levels of literacy or numeracy. The tools support our commitment to delivering safe and effective patient care ” Lizzie Shevlin, Countess of Chester NHS Foundation Trust

16. Workforce planning training As well as a range of expert advice and support on workforce planning, we also offer: • A range of programmes and courses, for all levels, to increase individual and organisational capability and capacity in workforce planning • Accredited training programmes • Diagnostic services

17. Benefits • Unlock quality and productivity gains • Improve the quality of your workforce planning • Ensure your planners are experts in their fields • Enhance continuous professional development for your workforce and service planners • Increase engagement in workforce planning across your organisation

18. Pre-employment programmes – supporting recruitment to entry-level posts “The return on investment is clear. Turnover of staff recruited through this pre-employment programme is 50% lower than through other routes.” Patrick Riley, HR Manager, Cwm Taf Local Health Board

19. Pre-employment programmes – supporting recruitment to entry-level posts • Contribute to local community health and wellbeing – employers social responsibility • Sustainable solutions for recruiting to hard to fill entry-level posts • support recruitment from within the local community and reduce recruitment and retention costs. • Benefits to employers • Better retention of staff • Reduces recruitment costs • Reduces attrition rates by identifying the right skills and training • Helps recruit good quality staff into hard to fill posts • Supports workforce and succession planning.

20. Implementation • We facilitate implementation of the programme with: • Information for employers, training providers and potential recruits. • An agreed framework for delivery, including learning outcomes and assessment criteria for both core and optional units for a programme of up to 8 weeks. • Further supporting resources to deliver the contextualised programme of core and optional units, including session plans and timetables for delivery, briefing slides, worksheets and activity packs with individual

21. Contacts • Skills for Health regional directors: • Pippa Hodgson (East Midlands) 07768 996014 • Tess Green (West Midlands) 07917 235133 • Tim Lund (East of England) 07771 371918