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Presentation to Direct Works Forum 12 September 2006

Presentation to Direct Works Forum 12 September 2006. contents. Introduction Survey results Case study Summary Questions. Introduction. Who are we? Software house Solutions for mobile workforce Web-based, zero client technology Flagship DLO management system Why are we here?

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Presentation to Direct Works Forum 12 September 2006

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  1. Presentation toDirect Works Forum12 September 2006

  2. contents • Introduction • Survey results • Case study • Summary • Questions

  3. Introduction Who are we? • Software house • Solutions for mobile workforce • Web-based, zero client technology • Flagship DLO management system Why are we here? • Look at innovative mobile working solution • Demands from sector • One client’s experience

  4. Survey • Almost 50 respondents • Senior DLO operations staff • From 2 to 325 employees • Telephone survey • Provisional results • Sample to be increased

  5. Survey – How is you repairs service delivered? • Only 6% of RSL’s deliver their repairs through an internal DLO • 42% outsource all repairs to a private contractor • 52% run a DLO and outsource some of the repairs to a private contractor • Where delivery is mixed, 63% of all repairs are delivered by the DLO • 50/50 split whether RSL or DLO selects the contractor

  6. Survey – How are repairs calls managed and serviced? • 65% of RSL’s have their repairs calls answered in-house during working hours • 19% are answered by DLO staff • Only 14% of contractors with an outsourcing contract answer the repairs calls for their RSL • 83% of RSL’s have a third party taking out-of-hours repairs calls • Over 50% of these RSL’s use a call centre provided by their local authority • Only 11% of OOH services return data to their RSL electronically (another 14% by email)

  7. Survey – What systems are you using? • 28% of RSLs using IBS Open Housing for their housing management system • 19% use Orchard and 17% CTX Comino • 86% of RSL’s have their finance and housing management systems integrated • 83% of DLO’s are managed using the repairs module of the RSL’s housing system • Servitor and Uniclass were the only other DLO management systems named • 17% of RSL’s have their DLO management system integrated with their main contractors

  8. Survey – Are you looking at mobile technology? • 72% of DLOs do not have a mobile interface to their management systems • 74% of those without a mobile interface are planning to introduce one • A third of those are planning to buy a mobile solution in the next 3 months • Two-thirds have not yet selected a mobile solution • Of those that have, 75% are trialling the mobile interface to the repairs module of their housing management system

  9. Survey - What DLO system features are the highest priority?

  10. Survey – What features are important?

  11. Case study - Background • Bromford Housing Group • BMS Property Care subsidiary • Partnering with other RSLs • Gas servicing and repairs for BHG • 4,500 properties managed in 2005/06 • Sub-contract 60% of work • 21 admin and 18 full-time operatives • Ageing job management system

  12. Case study - Challenges • De-centralised management • New contract doubling turnover and properties • New depot in Birmingham • Partnering with 2 private contractors • No visibility of jobs once left office • 3 days per month producing KPIs • No stock control • New finance system • Lots of duplicate data entry

  13. Case study - Solution • Looked at 12 systems and 3 in detail • Selected impactRESPONSE for: • Widest feature set on the market • One single solution to manage whole DLO • Designed to support ‘partnering’ • Ability to quickly customise to requirements • Access to management information • ‘Zero client’ to reduce reliance on IT Services • Web-based to allow remote hosting and access

  14. Case study – Timetable • Placed order in January 2006 • Prototype released mid-Feburary 2006 • Pilot March 2006 • Roll-out to new depot in April 2006 • Finance integration in May 2006 • EDI integration in June 2006 • Enhanced KPI’s in July 2006

  15. Case study – Key benefits • Doubled turnover instantly • Added just 3 new admin staff • Improved cashflow with faster invoicing • Added new depot without waiting for corporate systems • EDI provides instant data updates with main contractor/partner • Real-time visibility of all works – especially operatives’ progress • Instant KPI reports for RSL partners • Customer extranet for self-help with progress information • Instant management information so we can see what we are doing right/wrong!

  16. Case study – Key issues • Only one contractor currently has system to support EDI • New client has still not sorted out EDI interface • Should have invested more time upfront in training • Should not have deployed new finance system at the same time • Worth spending more time on discovery as EDI specification was initially too simple • Stock control still not fully implemented – need to rationalise suppliers

  17. Summary (1)

  18. Summary (2)

  19. Contact us Tel: 0870 046 3356 Email: enquiries@impactapplications.com Web: www.impactapplications.com In person: Wolverhampton, London and Preston Or see us at the stand in reception! (Look for the purple tablecloths)

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