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Creating Enabling Environment for the Automated Management of Public Sector at Local Level

Creating Enabling Environment for the Automated Management of Public Sector at Local Level. Issues, Challenges, Opportunities, Solutions Ali Arshad Hakeem CEO, AOS. Sequence. The Context of this discussion. Issues. Challenges. Opportunities. Solutions. The Context.

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Creating Enabling Environment for the Automated Management of Public Sector at Local Level

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  1. Creating Enabling Environment for the Automated Management of Public Sector at Local Level Issues, Challenges, Opportunities, Solutions Ali Arshad Hakeem CEO, AOS

  2. Sequence The Context of this discussion Issues Challenges Opportunities Solutions

  3. The Context

  4. Computerization of Land Revenue Records Lahore Rahimyarkhan Gujrat Islamabad Rural Peshawar DI Khan THE PROJECT

  5. The Land Revenue Administration represents the Public Sector at its purest Symbolizes the Government (the Patwari (village accountant) and the SHO are the Government for the common man) Control over the land records is the source of coercive power of the State (and individuals) People desperately need a better system The Context

  6. THE CHALLENGE Shifting from Past

  7. THE CHALLENGE To a Better Future

  8. Message from the President This shall be changed in the light of the actual message provided

  9. Main Bank Selection Screen User will only be able to enter through his/her own bank

  10. ICT Records Mauza Selection Page User can Enter the ID card Number directly or search a particular Mauza of interest

  11. Search Criteria Page User can search on Owner Name Khewat No. Khasra No. NIC Number Providing more information will result in a short listed Name or a Single Name in case of NIC Number

  12. Summary Detail of Owner Owner Summarized detail is provided including picture, address, parentage, cast, list of Khewats.

  13. Passbook More Screen Shots

  14. Passbook More Screen Shots

  15. Summary Detail Page The Physical Location of the owned property is also accessible through the Summary Detail Page as well as the Khewat and Khasra Detail Pages

  16. GIS based Shajra Parcha (Latha) The property owned by owner is selected in red and collectively zoomed to fit the screen

  17. Search Results Page List of all shareholders is displayed

  18. The Issues

  19. Stories -Core beliefs relate to money and power through control over records -Folklore heroes are the ones who made the most out of their jobs Routines and Rituals -An empathic behavior towards the common man -A belief that ‘we are the rulers’ Organizational Structure -Formal, Bureaucratic & Hierarchical -The power structure within the organization not responsive to the people Control System -Based on how ‘powerful’ an individual is -Rewards individuals who conform to the prevalent system -Several controls based on historical strategies An Embedded Culture

  20. Power Structures -the leadership believes in maintaining status quo during its tenure -power within the organization is with the ‘best connected’ -the support to change comes from maverick officers and politicians who are willing to work for improvement Symbols -Tehsildar’s Prado and body guards -Patwari’s secretive basta The dominant culture is that of living off the land. The biggest impediment to change is that this culture is embedded in the Political Power structure An Embedded Culture

  21. The Challenges

  22. Quality of Human Resources at Local level -hiring not on merit -capacity building -lack of trainers with local knowledge Technology issues -the technology gurus are city boys with no understanding of local issues -support for technology deployed -poor infrastructure. Only the Government invests in building the infrastructure. Private sector just wants to enjoy the benefits Attitudes of the Government Officials -cant be done -why should we do it -we are happy the way we are Compensation levels and Promotions not based on skill set or the work put in Challenges

  23. The Opportunities

  24. The Numbers: -160 million people (70% in rural areas) -50 million land owners -High transaction volume -Pakistan one of the N-11 countries The Demand side -The opportunity is in numbers. The sheer number of people is creating a demand for better services from the Government at the local level Supply Side -The numbers have the businesses interested A High Growth Economy

  25. The Numbers Require automation -the Public Sector and the economy of Pakistan’s size cannot function without automation The Public Demands more efficient and transparent Government Businesses know that they can now make more money with an efficient and transparent Government There are Maverick Officers and Politicians who are willing to move out of their zone of comfort to trigger change Time for Automation is Here

  26. The Solutions

  27. Bring Businesses and Opportunities Together -PPP arrangements Your people are an engine for growth Use Mavericks to implement successful pilots and then roll these out quickly Understand that successful implementation of technology is more of a cultural issue than a technological challenge Constantly attack the embedded culture by giving people benefits that they have been missing Action Points

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