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Managing Organizational Knowledge. Session Topics. Concepts Components Goals Best Practices Purpose of Business Process Identification Analysis Tools and Techniques to Facilitate Business Process Analysis. Knowledge Management. Have you…. Used a Google search?
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Session Topics • Concepts • Components • Goals • Best Practices • Purpose of Business Process Identification • Analysis Tools and Techniques to Facilitate Business Process Analysis Knowledge Management
Have you… • Used a Google search? • Downloaded into from the internet to you local PC? • Use key words to search for content on your PC or the internet? • Shared info with others via email, network drive, or collaboration tools such as IMs?
Knowledge Management • Management of intellectual capital and organizational knowledge • Processes of creating, gathering, organizing, retrieving, and leveraging intellectual capital • Improvement of organizations and the people in them
KM Concepts • Building Blocks • Data • Information • Knowledge
KM Concepts (cont.) Data Information
KM Concepts (cont.) • Types of Knowledge • Tacit • Explicit
Case Study Activity • Brainstorm what type of info, tacit or explicit, should be captured. • Indicate 3 ways that your team could gather this info. • List 3 ways that you plan to formalize where the info is housed and how others can access it. • Discuss how this is done in the real world.
KM Elements • Collaboration • Expertise • Communities of Practice • Knowledge Networking • Real-time • Knowledge of Organization Depth/Scope • Personalizing Information • Differentiation between Info and Instruction
KM Goal • The effective sharing of knowledge throughout an organization for the benefit of the organization or the individual. • While technology facilitates knowledge management, KM is as much about people, working relationships, and communication.
Best Practices • Techniques believed to constitute a paradigm of excellence in a field • What processes are key focuses of knowledge management? • Creating • Capturing • Organizing • Sharing • Leveraging
Business Process Identification • Business Process Analysis • Structured method of documenting business rules and functions • Uncovers hidden inefficiencies • Highlights strengths • Focuses on increasing productivity • Work Processes • Process Owners • Inputs and Outputs • Customers and Suppliers
Next Session • Final Overall Review • CPLP Elevator Speech • Quiz • Quiz • Quiz • QUIZ!!!!