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Assertive Community Treatment Webinar

Join us in Week 5 of the Assertive Community Treatment webinar to learn about developing community relationships, referral protocols, and using the Referral System Assessment and Monitoring toolkit for enhancing service effectiveness. Discover methods for referrals, documentation, and monitoring to improve client care coordination.

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Assertive Community Treatment Webinar

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  1. Assertive Community Treatment Webinar Week 5: Community Relationships

  2. Today’s agenda • Brief Check-In • Update on progress • Questions and Answers • Concerns • Building Community Relationships – Who and How • Developing Referral Protocols

  3. Updates

  4. Connecting w/ the Community

  5. Building Community Relationships • Develop talking points for your organization’s executive team, leadership team, and service team • Develop promotional materials • Host a kick-off event to inform and engage community partners • Encourage collaborative problem-solving with stakeholders • Invite community stakeholders to call the ACT Team for proactive responses to clients

  6. Format for Referrals • Methods for referral • Required documentation • Review process to examine appropriateness • Response from ACT

  7. Directory of Network Services • Refer to your Care Coordination Plans submitted with your RFA • Include • Specific services • Contact info • Location • Hours of operation • How to make a referral

  8. Referral System Assessment and Monitoring (RSAM) • Toolkit originally designed for use among HIV/AIDS service providers to improve referral systems • Now being used for other community health networks • The RSAM toolkit assists in deciding • Which tools to use • How to adapt the tools • How to use the tools for data collection • How to analyze, interpret, and use the information generated

  9. RSAM: Two main components

  10. Component 1: Referral System Assessment “RSA”

  11. Component 1: Referral System Assessment “RSA” • Tools & Instructions for … • Assesses current status of the referral system • Evaluating the processes used to document referrals • Identifying areas that require improvement • Focuses on systems and processes for effectiveness of the referral system • Can be modified to examine appropriateness of referrals • Focuses on functioning at a single point in time

  12. Component 2: Referral System Management “RSM” • Monitoring system to track the performance of a referral system over time • Whether or not referrals are being made and completed • Whether counter-referring is occurring • Level of client satisfaction with the referral process • Allows for identification of problems and adjustment

  13. How RSAM Can Be Used

  14. Resources

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