1 / 18

Economic & Management Performance The Airways New Zealand Experience

Gain insights into the performance of Airways New Zealand from the ICAO Symposium in Montreal 2007, led by Monica Davis with 20 years of expertise. Explore key drivers like customer focus, performance improvement, operational efficiency, and profitable growth within a governance structure prioritizing safety. Discover how services are delivered while focusing on customer outcomes, technology solutions, and cost understanding. Get an in-depth look at the stakeholder balancing act and historical performance trends.

cpilkington
Download Presentation

Economic & Management Performance The Airways New Zealand Experience

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Economic & Management PerformanceThe Airways New ZealandExperience ICAO Symposium onPerformance of the Air Navigation System Montreal 2007 Monica Davis, Airways New Zealand

  2. 20 years of experience

  3. Our Key Drivers • Customer Focus • Performance Improvement • Operational Efficiency • Profitable Growth

  4. Airways New Zealand

  5. New Zealand Government Shareholder Minister for Transport Civil Aviation Authority ( CAA ) Independent Safety Regulator Auditor Airways = Company Board of Directors - Not funded / controlled by Government Funded and directly controlled by Government - Set own financial / operational targets - Determine own funding requirements Airways: Corporate Governance Safety is their #1 concern

  6. Tracking Performance • What services delivered • Cost of delivering those services • Transparent pricing structure • Track revenue and fee accurately • Budgeting and forecasting • Monitoring actuals against targets • Capital expenditure planned and budgeted

  7. ‘HOW’ Services Delivered • Increased focus on customer outcomes • Increased focus on technology solutions • Accurate understanding of cost of services • Culture of performance improvement

  8. Lowest possible prices Highest possible returns SAFETY Highest possible pay The Stakeholder Balancing Act Shareholder Customer People

  9. Dividend and ROI History

  10. Twenty Years On

  11. (R1) Real ANS Price, before & after Rebate 102 Nominal Price 97 92 Real Price 87 RealPrice 82 +Rebate 77 72 -97 -98 -99 -00 -01 -02 -03 -04 -05 -06 -07f -08f -09f 100 101 101 101 98 98 98 98 98 98 98 98 98 Nominal Price 100 99 99 97 92 90 89 86 84 81 78 76 74 Real Price 100 99 99 97 90 88 85 83 80 77 77 76 74 RealPrice+Rebate Pricing

  12. Benchmarking

  13. Stakeholder Performance

  14. Loss of Separation Incidents

  15. Performance Philosophy • Customer Focus • Performance Improvement • Operational Efficiency • Profitable Growth

  16. Thank you

More Related