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Small Business, Big Picture

Small Business, Big Picture. Industry, leadership and workforce development. Jeanette Allen Chief Executive Officer. ISC perspective on workforce development’?. Industry. Govt. RTOs. The role of Industry Skills Councils. Our goals.

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Small Business, Big Picture

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  1. Small Business, Big Picture Industry, leadership and workforce development Jeanette Allen Chief Executive Officer

  2. ISC perspective on workforce development’?

  3. Industry • Govt. • RTOs The role of Industry Skills Councils

  4. Our goals • Develop culture that promotes & enhances skills development in the workforce • Support industry needs & priorities • Achieve quality skills outcomes • Collect & disseminate quality information on skills & labour issues

  5. Service Industries WRAPS SPORT & REC TOURISM & HOSPITALITY

  6. Structure

  7. Our mission To drive higher skills capability in the service industries workforce and service industries enterprises. Workforce Development

  8. Tourism and Hospitality example • Key issues integrated into ongoing IAC agenda • Discuss with key industry stakeholders • Testing strategy assumptions • IAC: ‘need for WFD strategy’ • Promote to state/federal tourism ministers • Key issues integrated into NLTS • Sub-committee established • Strategy written

  9. Relationship with industry • Clarity • Using contributions • Flexible & accessible • Revise Diversity Open & transparent Striking balance Timing

  10. Engagement strategies Information Consultation Involvement Collaboration

  11. Information Websites Newsletter Publicity and advertising Information sessions Fact sheets, flyers and brochures Email and telephone advice Information Consultation Involvement Collaboration

  12. Consultation Surveys and questionnaires Focus groups Written submissions Online Feedback Register Information Consultation Involvement Collaboration

  13. Involvement Targeted stakeholder meetings and interviews Focus groups and technical workshops Industry forums and think-tanks Information Consultation Involvement Collaboration

  14. Collaboration Targeted stakeholder meetings and interviews Membership of specific committees Partnerships on projects designed to support industry skill needs Co-operative promotion of skill development products and services Information Consultation Involvement Collaboration

  15. Key points • Not all workforce development is about training – it’s leadership as well. • Small business is all about business development – there is a bigger picture. • Understanding what consumers want can help to drive strategy. • Enhanced leadership occurs through industry engagement.

  16. Our mission To drive higher skills capability in the service industries workforce and service industries enterprises.

  17. QUESTIONS

  18. Thank you (02) 8243 1200 info@serviceskills.com.au www.serviceskills.com.au

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