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Austin, Texas

Ignite Profitability with AMS Support, Service, and Solution Sales. Solution Seminar. Austin, Texas. Creating new profit & growth opportunities. All AMS user segments . Achieve customer’s business need or goal. For fee Dealer developed Support / Service. End-to-end offering.

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Austin, Texas

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  1. Ignite Profitability with AMS Support, Service, and Solution Sales Solution Seminar Austin, Texas
  2. Creating new profit & growth opportunities All AMS user segments 2010 John Deere Aftermarket Expo
  3. Achieve customer’s business need or goal For fee Dealer developed Support / Service End-to-end offering For fee solution enabled by Technology and Smart Iron 2010 John Deere Aftermarket Expo
  4. Dr. Downey Video Key Points Customers often feel they know more about products than suppliers Providing complete solutions reduces risk of losing customer business Aftermarket professionals play key role in differentiation Total dealership effort to deliver value 2010 John Deere Aftermarket Expo
  5. What is a Value-Added Service or Solution? Addresses customer business goals and objectives Includes parts, service, new / used machinery, and information as a bundled, coordinated offering Involves all products: Large Ag, Small Ag, Turf & Utility 2010 John Deere Aftermarket Expo
  6. Customer Issue Resolution Process Profitably provide ongoing support Determine dealership policy on programs and pricing Time and materials Standard Job Pricing Customer expectations, market pricing & customer value considerations Support agreements Explanation of ongoing support and policy Training/continuing education Telephone support In-field support 2010 John Deere Aftermarket Expo
  7. AMS Support Integration Dealer Mainstreamed Yes No Transition “established” AMS products and support into appropriate traditional dealership departments AMS consultant advises for new and higher level AMS products and services Displays X Receivers X AutoTrac (includes X Universal/ RowSense /Controller) Swath Control Pro X Harvest Doc and Field Doc X Rate Controller X RTK X Surface Water Pro X iGrade , iTEC Pro, iSteer X Harvest Lab X Map Based Prescriptions X AgLogic X Apex X 2010 John Deere Aftermarket Expo
  8. Changing Customer Expectations Direction of entire dealership Supported and implemented by all departments and by the AMS consultant Customers see value in service Direct training Priority scheduling Improved support in other products Customers see you not as their only choice, but the best choice 2010 John Deere Aftermarket Expo
  9. Parts and Service Professionals with AMS Knowledge “Anymore, if I am going to service the equipment I need to know the technology. Otherwise I am out of luck” “My guys need to know the AMS equipment and how it works with the machine. Otherwise too much time is spent on finding what is the cause of the problem rather than fixing it.” “Customers come in with several parts requests, including AMS replacement parts. They see me as a one-stop-shop because I can fulfill all their parts needs” “Today AMS is becoming as important as the planter itself, therefore the receiver, display and controller operation are just as important as the vacuum pump” 2010 John Deere Aftermarket Expo
  10. AMS Parts 2010 John Deere Aftermarket Expo
  11. Service-TODAY 2010 John Deere Aftermarket Expo
  12. Parts and Service Professional Differentiation 1965 Vs 2011 2010 John Deere Aftermarket Expo
  13. Example 8R Tractor Solution 2010 John Deere Aftermarket Expo
  14. Tools and Resources Training opportunities AMS Profitability support tools Pathways > Dealer Development > AMS Profitability/Integrated Solutions or http://dlrdoc.deere.com/dlrdev/en_na/ams_profitability/home.html Service Agreement template Menu Selling template JDQuote2™ Menu Selling capability JDLink & Service ADVISOR Remote 2010 John Deere Aftermarket Expo
  15. Menu Service/Support Agreement Template 2010 John Deere Aftermarket Expo
  16. Training Examples AMS Dealer Profitability: Strategy & Execution DLM Aug 2010 New Product Launch: Sale’s role in AMS Profitability Utilize internal AMS Consultant Current AMS courses – JDU Coming soon Recommended curriculum 2010 John Deere Aftermarket Expo
  17. Planning Planting Crop care Harvest Information Flow and Management What is Precision Services? For fee solutions Information flow enabled by technology Dealer developed and supported Profitable revenue Customer relationship 2010 John Deere Aftermarket Expo
  18. Developing Precision Services Traditional Planter Clinic Service department Planter overview and set-up AMS Consultant Display, receiver, controller set-up Precision Service offered at mainstreamed dealer Service Department Customized set-up Planter Tractor Basic AMS components AMS Consultant Variable Rate Enablement Data management Apex training Prescription upload RTK Network set-up 2010 John Deere Aftermarket Expo
  19. Precision Services Business Revenue AMS Support AMS Service AMS Hardware & Software Revenue and Profits will Increase from AMS Support and Precision Services Sales Time 2010 John Deere Aftermarket Expo
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