1 / 0

Austin, Texas

You have EQUIP’ed it… Now IGNITE it!. Solution Seminar. Austin, Texas. You have EQUIP’ed it… Now IGNITE it!. Solution Seminar. Austin, Texas. Consistency – Customer Experience. New Competitors. Standard Job Pricing. Margins. Turns. Absorption. Aftermarket Growth.

sinjin
Download Presentation

Austin, Texas

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. You have EQUIP’ed it… Now IGNITE it! Solution Seminar Austin, Texas
  2. You have EQUIP’ed it… Now IGNITE it! Solution Seminar Austin, Texas
  3. Consistency – Customer Experience New Competitors Standard Job Pricing Margins Turns Absorption Aftermarket Growth
  4. Competition eBay, AutoZone, CarQuest Turn vs. Fill Right Price Right Parts Right Quantities Right Locations Seasonal Fluctuations Customer Experience - Consistency
  5. Instructors John Campbell Mike Commodore Tom Murphy
  6. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  7. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  8. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  9. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  10. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  11. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  12. Screen Shot: Repair and Invoicing screen to show Next Service Date.
  13. Screen Shot: Workshop Vehicle Maintenance, Other Details Tab showing Next Service Date.
  14. Screen Shot: Service Reminder with sorted dates and blanks on top.
  15. Screen Shot: Service Reminder showing multiple letters to choose from
  16. Screen Shot: Service Reminder with sorted dates and blanks on top.
  17. Screen Shot: Service Reminder using Warranty Date Range
  18. Dealer Testimonial – Muscatine Service Marketing Video Estimate 2-1/2 to 3 minutes max.
  19. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  20. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  21. Screen Shot: Job Code Maintenance ->> Display a MST downloaded from Deere.
  22. Screen Shot: Copied version of the MST used in the previous screen shot that has now been converted to Dealer defined (includes / designator)
  23. Screen Shot: Job Code Maintenance ->> Display a MST downloaded from Deere.
  24. Screen Shot: Repair Order Entry Screen ->> Activate the new job code search screen. Search for and show a quote that will become an actual Repair Order. From the Repair Order Entry Screen activate the new job code search screen. This is probably several screen shots
  25. Screen Shot: Repair Order Maintenance and Invoicing > Job Code Details Tab ->> Display an estimated job.
  26. Screen Shot: Repair Order Maintenance & Invoicing ->> Open a current RO to show actual vsextimated
  27. Screen Shot: Workshop Resource Booking ->> Show same job ->> Show actual WIP time versus time on SJP quote. (show WIP greater than estimate to highlight the “warning” and reinforce “Know Your Number” in real time.
  28. Know Your Number… Parts Professionals Margins Service Manager Margins Schedule Technicians The time to beat Customers Consistent pricing at all locations No Surprises! Screen Shot: Workshop Resource Booking ->> Show same job ->> Show actual WIP time versus time on SJP quote. (show WIP greater than estimate to highlight the “warning” and reinforce “Know Your Number” in real time.
  29. Dealer Testimonial – SJP – probably Red Oak, Iowa Estimate 2-1/2 to 3 minutes max
  30. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  31. Confusion in the marketplace . . . Facts for EQUIP dealers: JD Parts Margins last two years N.A. Average up 7% - EQUIP dealers up 13% Parts discount allowed reduced 49% for EQUIP Parts freight recovery increased 16% for EQUIP
  32. Indisputable facts . . . EQUIP Dealers vs. Same Size Comp. Dealers Average L12 inventory/Sales - EQUIP™ is 7% Lower Without lowering Fill % Stock order % for EQUIP Dealers R12 prior EQUIP to R12 after EQUIP 93% of dealers maintain or increase Stock Order %
  33. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  34. Screen Shot: Planter Part in Stock Item Maintenance ->> Highlight the reorder code field.
  35. Screen Shot: Parts Multi-Store processing screen ->> Show typical stock order parameters
  36. Screen Shot: Parts Mufti-Store processing screen ->> Show seasonal re-order codes.
  37. Screen Shot: Parts Multi-Store Processing ->> Retrieve Parameters box display ->> Highlight the different parameter settings that can be setup and saved (i.e., Months, Locations, etc).
  38. Screen Shot: Find a NAPA, AutoZone or Tractor Supply digital marketing thing that we can incorporate into a PP slide to create some discomfort about new competitors trying to steal our customers.
  39. EBAY Screen Shot: Find a NAPA, AutoZone or Tractor Supply digital marketing thing that we can incorporate into a PP slide to create some discomfort about new competitors trying to steal our customers.
  40. Screen Shot: Spreadsheet that a Dealer needs to create that lists a common product line that they need to focus on and also contains part numbers, pricing discounts required and time frame (start / stop on special customer pricing).
  41. Screen Shot: Special Price Program ->> Highlight the Import Price List Button
  42. Screen Shot: Special Price Maintenance Program ->> Highllight the same list of parts that were shown on the spreadsheet example.
  43. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  44. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  45. Screen Shot: CommandCenter – Can we do this live?
  46. Screen Shot: CommandCenter – Can get a screen shot with drill down into something service?
  47. Leverage Your Investment Service Manager, Parts Manager, Aftermarket Manager
  48. Distance Learning Modules (DLMs) Introductory EQUIP DLMs currently available: Basic Concepts Financial Concepts Parts Fundamentals Concepts for the Service Technician Concepts for the Service Manager Concepts for the Service Writer No More Service Labor Allowance Concepts for the Sales Person Concepts for the Sales Processor Other DLMs available: Onsite infrastructure DLM The Stock Order Process: EQUIP vs. Legacy DLM = Distance Learning Module Web-based, self-paced courses Available 24 x 7 via JDU Cost for each course = $60 May be repeated 4 EDUCATE credits per course
  49. Distance Learning Classes (DLCs) Instructor-Led DLCs Available: Service: Service Marketing Introduction to Standard Job Pricing Service Management Reports Parts: Introduction to the Stock Order Process Inventory Control Concepts Parts Management Reports Bar Code Setup for Parts Managers Introduction to Corporate Stocking Implementing Your Parts Pricing Strategy in EQUIP Using Group File Maintenance & Other Utilities
  50. Distance Learning Classes (DLCs) Instructor-Led DLCs Available (cont): Query: Introduction to MSQuery for 2003 Users Introduction to MSQuery for 2007 Users Advanced MSQuery for 2003 Users Advanced MSQuery for 2007 Users Other: Balancing Cash GL Reconciliation Year-End Sales Tax Reports
  51. John Deere Users Group Feb 15-18, 2011 Hyatt at the Arch St. Louis, MO Over 65 classroom sessions EQUIP™ classes (Parts, Service, Financial, Sales, Query) Division Classes (Warranty, JDPoint, JDQuote2, AIM, etc.) Roundtables and best practices (Parts, Service, Financial, Sales, Query) NEW!!! Educate Credits - 4
More Related