1 / 56

Austin, Texas

Uptime through Service ADVISOR™ Remote. Solution Seminar. Austin, Texas. Uptime through Service ADVISOR™ Remote. Solution Seminar. Austin, Texas. Instructors. Uptime through Service ADVISOR™ Remote. Ag Producer. MY 2011 8R Tractor Promotion. Factory Installed Hardware

maleah
Download Presentation

Austin, Texas

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Uptime through Service ADVISOR™ Remote Solution Seminar Austin, Texas

  2. Uptime through Service ADVISOR™ Remote Solution Seminar Austin, Texas

  3. Instructors

  4. Uptime through Service ADVISOR™ Remote • Ag Producer 2010 John Deere Aftermarket Expo| December, 2010

  5. MY 2011 8R Tractor Promotion • Factory Installed Hardware • 1 year subscription to JDLink™ Ultimate 2010 John Deere Aftermarket Expo| December, 2010

  6. Uptime through Service ADVISOR™ Remote • Ag Producer 2010 John Deere Aftermarket Expo| December, 2010

  7. Service ADVISOR™ Remote Enables • Ability to start the diagnostic process immediately • Diagnostic capability from anywhere with an internet connection • Provide information to bring the right parts and tools on the first trip • Eliminate some field service calls 2010 John Deere Aftermarket Expo| December, 2010

  8. Service ADVISOR™ Remote Value Increase productivity Increase confidence Customer Quicker Response Times and Faster Service Dealer Retain customers Reduce travel time 2010 John Deere Aftermarket Expo| December, 2010

  9. How Service ADVISOR™ Remote Works • The JDLink™ connection Compatible Machine 2010 John Deere Aftermarket Expo| December, 2010

  10. How JDLink™ works Note: Satellite Communication is not available for Service ADVISOR™ Remote applications. GPS Recording 3 Cellular Data Server 2010 John Deere Aftermarket Expo| December, 2010

  11. How JDLink™ Works Average Engine Load Machine Utilization Fuel Utilization AutoTrac on Time 2010 John Deere Aftermarket Expo| December, 2010

  12. Service ADVISOR™ Remote All Dealers No Dealers Select Dealers 5 Approved Dealers 2010 John Deere Aftermarket Expo| December, 2010

  13. Default Access: Service ADVISOR™ RemoteJDLink™ All Dealers Selling Dealer No Dealers No Dealers Select Dealers All Dealers Select Dealers Options:

  14. Service ADVISOR™ Remote 2010 John Deere Aftermarket Expo| December, 2010

  15. How to Use Service ADVISOR™ RemoteHigh Level Overview • Perform initial diagnostics before leaving the dealership, increasing the possibility of bringing the right tools and parts the first visit to the machine. 2010 John Deere Aftermarket Expo| December, 2010

  16. Continuing Education DLM CSP-17-TW2QNP01 2010 John Deere Aftermarket Expo| December, 2010

  17. Service 2011 - Service ADVISOR™ Remote 2010 John Deere Aftermarket Expo| December, 2010

  18. 2010 John Deere Aftermarket Expo| December, 2010

  19. 2010 John Deere Aftermarket Expo| December, 2010

  20. JDCP Screens for Remote Programming http://customperformance.deere.com/JDCP 2010 John Deere Aftermarket Expo| December, 2010

  21. JDCP Screens for Remote Programming

  22. MachineDashboard

  23. Programming-Vehicle Display

  24. Programming – Vehicle Display

  25. Continuing Education DLM CSP-17-TW2QNP01 3 2010 John Deere Aftermarket Expo| December, 2010

  26. Reconciling Transactions • JDCP Dealer Dashboard • Three types of activities can be performed using Service ADVISOR™ Remote • Diagnostic Trouble Codes • MDP $10 USD – MSRP $15 USD • Diagnostic Recordings • MDP $35 USD – MSRP $55 USD • Programming • MDP $35 USD – MSRP $55 USD 2010 John Deere Aftermarket Expo| December, 2010

  27. Reconciling Transactions • JDCP – Transactional Billing application Screenshot • Accounts associated with User ID • Break down view by organization, by location, and by User ID 2010 John Deere Aftermarket Expo| December, 2010

  28. Uptime through Service ADVISOR™ Remote • Ag Producer 2010 John Deere Aftermarket Expo| December, 2010

  29. JDLink™ Value • Save money by increasing machine uptime through preventative maintenance and diagnostics • Alerts when maintenance is required • Provides recent diagnostic codes to schedule service when convenient (Customer Codes) • Ability to follow up on potential problems seen through code history to prevent inconvenient downtime Bob 8R Tractor 500 Hr Service 2010 John Deere Aftermarket Expo| December, 2010

  30. JDLink™ Value • Save time by coordinating labor and machine logistics through real time alerts and location optimization • Alerts when a machine requires service (i.e. 500 hr service) • Identify machine location via JDLink website 2010 John Deere Aftermarket Expo| December, 2010

  31. JDLink™ Value • Increase productivity and improve machine efficiency by understanding machine utilization and output • Custom Alerts (Idle for more than 30 minutes) • Machine Performance Information 3 2010 John Deere Aftermarket Expo| December, 2010

  32. JDLink™ Value JDLink™ Ultimate Service ADVISOR™ Remote *9x30 9x30 *8x30 & 8R 8x30 & 8R *7x30 7x30 *6x30 6x30 7x00 7x50 *Compatibility includes only DTCs and Recordings 2010 John Deere Aftermarket Expo| December, 2010

  33. Service Options Make a Remote Connection? • -Machine Location • Vehicle Conditions • Hours • Codes • Alerts • Symptoms Check JDLink™ information? Drive to the machine? ??? 2010 John Deere Aftermarket Expo| December, 2010

  34. Maintenance Package Opportunities • Making machine maintenance easier • JDLink™ • Service ADVISOR™ Remote 2010 John Deere Aftermarket Expo| December, 2010

  35. Uptime through Service ADVISOR™ Remote • Ag Producer 2010 John Deere Aftermarket Expo| December, 2010

  36. Log in at office and send request • Drive out to customer • Diagnose problem • Update software • Drive back to dealership • Customer Accepts & Installs • Diagnose Problem Customer calls in… Total time 2 hours Today • Download software Total time 45 min Service ADVISOR™ 4.0 Save 1 hour 15 min • Controller Programming 2010 John Deere Aftermarket Expo| December, 2010

  37. Drive out to customer • Drive back to dealership • Drive back to dealership • Log in at office • Diagnose Problem • Diagnose Problem • Drive back andgetparts • Drive back to customer • Drive to customer with parts • Change parts • Change parts Customer calls in… Today Total time 3 hours Total time 2 hours Service ADVISOR™ 4.0 Save 1 hour • Diagnostic Trouble Codes • Readings/Diagnostic Addresses 2010 John Deere Aftermarket Expo| December, 2010

  38. Business Case Calculator http://dlrdoc.deere.com/dlrdev/en_na/parts_service_management/service/svc_mgt_sar.html 2010 John Deere Aftermarket Expo| December, 2010

  39. Service ADVISOR™ Remote – Value on Two Levels Lower overall cost of ownership Increase satisfaction Customer Quicker Response Times and Faster Service Dealer Retain customers Improve dealership efficiency 2010 John Deere Aftermarket Expo| December, 2010

  40. Dealer Readiness for Delivering Value Service department involvement is essential in delivering value with Service ADVISOR™ Remote. • Alignment of sales and service is critical to setting expectations with customers. 2010 John Deere Aftermarket Expo| December, 2010

  41. Dealer Readiness for Delivering Value • Sales & Delivery Processes • Setting Customer Expectations • Account Creation and Customization • Administrative Processes • Setup Marketing Service Times (MSTs) • Reconcile Dealer Statement to validate transactions • Service Processes • Service ADVISOR™ Remote Transactions • Work Orders • Warranty • PIP Process Service ADVISOR™ Remote Training 2010 John Deere Aftermarket Expo| December, 2010

More Related