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The Management of People

The Management of People. “There is a tide in the affairs of Men which taken at the flood, leads on to Fortune”. Work is Love made Visible Khalil Gibran The Prophet (1923). Peter Sims Professor of Public Health medicine The School of Medicine

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The Management of People

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  1. The Management of People “There is a tide in the affairs of Men which taken at the flood, leads on to Fortune” petersims@upng.ac.pg

  2. Work is Love made VisibleKhalil Gibran The Prophet (1923) • Peter Sims • Professor of Public Health medicine • The School of Medicine • University of Papua New Guinea • P.O.5623, BOROKO

  3. Health care Systems are highly complex There are multiple and complex tasks Staff costs are 80% of the Budget A Human Resource Strategy

  4. A Multiplicity of Tasks and Skills • Clinical staff,-Nurses, Doctors, Pharmacists • Scientists,-Physicists,Chemists, Engineers • Support staff,-Cooks, Cleaners,Clerks • Managerial staff,-Plan,Pay,Inform,Run

  5. Recruitment Selection Nurture Discipline Disputes Dismissal Retirement Redundancy AIMS and Objectives The Employment Span

  6. THE EMPLOYMENT CYCLE Job Description 1 New Entrants Advertise 2 Exit Interview 3 Interview leavers 8 Recruit 4 Manage disputes 7 Train 5 Nurture 6

  7. RECRUIT • Supply and Demand-what is the current market for Health Workers • Word of Mouth • Patron • Advertisement • Head hunt

  8. SELECT • Application • CV • Psychometric Tests • References • Interview • Presentation • Probation

  9. NURTURE • Job description • Performance review • Pay & Conditions • Personnel records • Training • Promotion • Prevention • Leavers

  10. DISCIPLINE • Rules • Monitoring • Fairness • Trade Unions • Appeal mechanism • Warnings • Help & support • Redundancy

  11. DISPUTES Payments,incentives, bonuses, overtime Custom & Culture People Politics Conditions of employment Union regulations Job fulfillment

  12. BREAKDOWN • No dialogue • Intransigence • Other audiences • Loss of face

  13. STRIKES AND LOCKOUTS

  14. CONFLICT &CONFRONTATION

  15. DISMISSAL Conduct Sickness Performance

  16. ARBITRATION

  17. Immensely worthwhile Clever and able colleagues Endlessly fascinating Small p and large P POLITICS In the media eye No “right” answers Money and waiting Lists Government interference Negative criticism Poorly performing doctors The Challenge & Opportunity of Health Management

  18. IfIf you can keep your head when all about you are losing theirs’ and blaming it on you;If you can trust yourself when all men doubt you,But make allowance for their doubting too; Rudyard Kipling

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