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MAKING COMPLAINTS AT THE EPO

MAKING COMPLAINTS AT THE EPO. Principal Directorate Quality Management. July 2014. http://www.epo.org/service-support/contact-us.html. Making a complaint is not filing an appeal under Article 106 EPC . http:// www.epo.org/complaints. file-specific procedural issue

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MAKING COMPLAINTS AT THE EPO

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  1. MAKING COMPLAINTS AT THE EPO Principal Directorate Quality Management July 2014

  2. http://www.epo.org/service-support/contact-us.html Making a complaint is not filing an appeal under Article 106 EPC

  3. http://www.epo.org/complaints • file-specific procedural issue • software/online services • other Making a complaint is not filing an appeal under Article 106 EPC

  4. Help us • to make our complaint handling procedure more transparent and efficient • to treat external complaints in a harmonised manner • to meet user expectation of a comprehensive and timely reply, or/and of an action taken by the operational department • to improve the quality of our services by identifying the need for corrective and/or preventive actions by making your complaint online via www.epo.org/contact or www.epo.org/complaints please visit our website atwww.epo.orgto check for updates

  5. Thank you for your attention

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