1 / 8

Improving Attendance in the Pediatric Weight Management Clinic

This presentation discusses strategies to improve attendance rates in a pediatric weight management clinic and the impact on patient outcomes. Measures, interventions, and outcomes are presented.

cristinad
Download Presentation

Improving Attendance in the Pediatric Weight Management Clinic

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Improving Attendance in the Pediatric Weight Management Clinic Claudia Fox, MD, MPH MMRB presentation 10-11-18

  2. Disclosure • Funding: none

  3. Quality Gap • Childhood obesity is a chronic medical condition • Obesity treatment requires regular contact with treatment team • Patient attendance at appointments is poor • Cancellations • No-shows • Consequences of poor attendance include poor patient outcomes and limited clinic access

  4. Quality Gap • Identify patient no-show rate and test strategies to reduce no show rate

  5. AIM “Our aim is to reduce the no-show rate of patients attending the Pediatric Weight Management Clinic by 20% by September 1, 2018.” Measures: - Clinic No-show rate (outcome – process) - # of patients who no-showed/tot # scheduled

  6. Interventions • Reminder phone calls • Students call all new and f/u patients on Dr. Fox’s schedule for month of 10/2016 • Up to 3 attempts • Left message on 3rd attempt • Outcome measured 11/2016 • Informing patient of no-show policy • No-show policy: after 2 no shows for new appt and 3 for a f/u appt, pt is asked to seek care elsewhere • Scheduler verbally discusses this policy with all patients in month of 5/2018 • Outcome measured 8/2018

  7. Outcomes – No-show rate • Cycle 1 • Before intervention 21% (16/75) • After intervention 21% (18/86) • Cycle 2 • Before intervention 17% (11/59) • After intervention 15% (11/72)

  8. Spread, Sustain, Impact • We stopped student led reminder calls • We continue to remind patients of no-show policy at time of making appointments • This activity has not made significant impact on my individual practice as there continues to be unscheduled slots in schedule • Surprised by relatively low no-show rates • Next gap to address is late cancellations

More Related