Training Course on Measuring ICT access and use by households and individuals Closing session

1. Training Course on Measuring ICT access and use by households and individualsClosing session Vanessa Gray Amman, Jordan 30 May – 03 June, 2011

2. Recall expected outcomes At the end of the training, you • Should be familiar with thecore ICT indicators, their definitions and associated standards • Should be able to include ICT questions in your national household surveys • Should be able to design and implement a stand-alone household ICT survey • Shouldreceive a training course certificate

3. Recommendations At the institutional level • Brief your Director General about the importance of ICT statistics • Institutionalize the cooperation between users and produces of ICT statistics • Develop the link between the needs of the national ICT/strategy/plan and the production of ICT statistics • Promote the establishment of an ICT working group, which should include the Ministry in charge of ICTs, regulators, telecom operators, National Statistical Offices; preferably this should operate under the umbrella of the National Statistical Council • Include an ICT module or an ICT survey in the multi-annual national statistical plan • Strengthen the national statistical offices’ capacities to ensure a sustainable system of statistics

4. Recommendations Concerning technical standards • Consult the ITU Manual before designing any ICT household survey • Adapt international standards discussed in the Manual • Whenever possible, use the same classificatory variables that you have in your existing household surveys • Use the statistical infrastructure (survey frame, interviewers) of the National Statistical Office • Select and train your interviewers, in cooperation with ICT experts (regulator, operators, Ministry of ICT) • Initiate the process of evaluating the quality of the surveys • Check/compare the coherence of survey results with administrative data • Document the quality of the survey

5. Recommendations Concerning international cooperation • Exchange questionnaires and methodologies with other countries • Send any available data to indicators@itu.int, including any household access/individual use indicators that come from past households surveys • Consult www.itu.int/ict or contact indicators@itu.int before carrying out a survey to check that you have the latest version of the Manual and model questionnaire, definitions, etc • Send any comments on the Arabic translation of the Manual to indicators@itu.int

6. Recommendations Concerning dissemination • Disseminate the data, methodologies and metadata • Share the available information with the IHSN (International Households Survey Network)

7. Planned activities • Manual: will be revised 2011-2012; comments are most welcome; should be sent to indicators@itu.int • World Telecommunication/ICT Indicators Meeting (WTIM) 2011: 6-8 December 2011, Mauritius • Monitoring the WSIS Targets, see: www.itu.int/ict/partnership/wsistargets

8. Discussion points • Technical assistance to countries – which areas? • Other relevant indicators for the core list of indicators? • Other?

9. Training Course on Measuring ICT access and use by households and Individuals THANK YOU!