Webcast - searchsap August 20, 2002

1. Webcast - searchsap.comAugust 20, 2002 Demystifying Enterprise Portals Naeem Hashmi Chief Technology Officer Information Frameworks e-mail: nhashmi@infoframeworks.com Web: http://infoframeworks.com WILD WORLD OF ENTERPRISE PORTALS

2. About the Speaker • Founder and CTO of Information Frameworks, an author, speaker and world-renowned expert on emerging eBusiness Intelligence Technologies. • Author of the best selling book titled, SAP Business Information Warehouse for SAP. • Member of Intelligent ERP magazine's board of editors, is a frequent speaker at IT industry conferences including SAP TechEd, ASUG, Oracle Open World, DCI, The ERP World, and the Data Warehouse Institute. • 25+ years of experience in emerging Information Technology research, development, and management, Information Architectures; Enterprise Application Integration e-business; ERP applications; Data Warehousing; Data Mining; CRM; Internet, Object and Client/Server Technologies and Strategic Consulting. • Email- nhahsmi@infoframeworks Web Site: http://infoframeworks.com Tel: 603-432-4550 Naeem Hashmi

3. Agenda • The Enterprise Portal - Definition • Enterprise Portal Body Parts • Enterprise Portal Selection Methodology • Enterprise Portals Vendors IBM, Oracle, and SAP • Enterprise Portal Success Factors • Questions

4. Defining Enterprise Portal • What is an Enterprise Portal? • A portal is much more than an Interactive flashy Web Site to publish reports or marketing material • Enterprise Portal is a web based business-critical system • Integrated information view and business applications • Seamless integration between BI, OLTP and Knowledge Management Systems • A collaborative environment • Classes of Portals • Information Portals • Functional Portals • Industry Specific Portals • Enterprise Portals

5. Top 5 Characteristics - Enterprise Portal • Information Consumer Centric • Collaboration and Knowledge Management • Content Management • Integration – process/information - Delivery • Security

6. Loosely Coupled Integration On-demand Integration Tightly Coupled Integration File Based data/transaction Integration Enterprise Portals and The Extraprise Information Factory “The Extraprise Information Factory is a Technical Architecture to construct and deploy scalable, extendable, distributable and integrated solutions needed to support business critical applications.” The Extraprise Information Factory, Webcast, searchSAP.com Jan 8, 2002

7. Agenda • Definition of an Enterprise Portal • Enterprise Portal - Functional Components • Enterprise Portal Selection Methodology • Enterprise Portals Vendors IBM, Oracle, and SAP • Enterprise Portal Success Factors • Questions

8. Portal client Information Consumers Portal Content Dir Portal Builder User/Role Mgmt iViewServer Information Management BI Unifica- tion KM Y! Enterprise Portal Solution Information Sources CRM .... Business Application Groupware Web SAP Information sources Source: SAP Enterprise Portal – Functional Components • Personalization • Customization • Presentation an Navigation • Aggregation • Categorization/Taxonomy • Search • Collaboration • Workflow • Administration and Management Single Sign-on • Integration • Business Intelligence Portlets, iViews, Gears

9. Portal client Portal Content Dir Portal Builder User/Role Mgmt iViewServer BI Unifica- tion KM Y! Enterprise Portal Solution CRM .... Business Application Groupware Web SAP Information sources Source: SAP Enterprise Portal – Functional Components • Personalization • One of the critical component • Choice of Content • Value: Improve productivity/loyalty • Customization • Branding • Look and Feel • Value: Identity • Presentation an Navigation • User Interface Consistency across broad range of applications • Value: Less Training, support and administration Information Consumers

10. Portal client Portal Content Dir Portal Builder User/Role Mgmt iViewServer BI Unifica- tion KM Y! Enterprise Portal Solution CRM .... Business Application Groupware Web SAP Information sources Source: SAP Enterprise Portal – Functional Components • Aggregation • Package information from one or more sources for a user personalized view • Categorization/Taxonomy • Manual and Automatic • Value: Groups information content • Search • Context based search • Federated Search • Collaboration • Key component of Enterprise Portals • Value: Knowledge Sharing/Communities • Workflow • Rules drive Information Flow • Value: Business/Info process Automation • Administration and Management • Manage all components - single point Information Management

11. Portal client Portal Content Dir Portal Builder User/Role Mgmt iViewServer BI Unifica- tion KM Y! Enterprise Portal Solution CRM .... Business Application Groupware Web SAP Information sources Source: SAP Enterprise Portal – Functional Components • Single Sign-on • Key feature • Identification, Authentication, Authorization • Value: Easier to manage - High ROI • Integration • The most critical functionality • Applications, Internal, External • Value: Provides an Integrated view of business systems without building point to point interfaces - High ROI • Business Intelligence • On-Demand Reporting, Analytics • Partners, Customers, Suppliers • Value: Instance Global access to company information resources. Information Sources

12. Information Consumers Information Management Information Sources Enterprise Portal Infrastructure

13. Enterprise Portal – Vendors All vendors support these portal functions in one share or form • Personalization • Customization • Presentation an Navigation • Aggregation • Categorization/Taxonomy • Search • Integration • Business Intelligence • Collaboration • Workflow • Single Sign-on • Administration and Management Enterprise Portal – Functional Components How you know which Enterprise Portal is good for your business ?

14. Agenda • Definition of an Enterprise Portal • Enterprise Portal Body Parts • Enterprise Portal Selection Methodology • Enterprise Portals Vendors IBM, Oracle, and SAP • Enterprise Portal Success Factors • Questions

15. Portal Selection Methodology • Information Frameworks developed a proven Enterprise Portal Readiness, Assessment and Selection methodology. The key features are: • Identify and define the business problem • Short-Term and Long-Term business priorities • IT Strategy and IT Landscape • Develop Business Case for Enterprise Portal • Win Business Sponsorship • Portals Technology Features • Prioritize Portal features against business value • Define Portal Pilot Scenario • Define Pilot Project Team • Conduct Conference Room Pilot • Re-assess ROI after the Conference Room Pilot • Make a Business case for Phase I of your project • ……

16. Corp Head Quarter Business Units HQ/BU Combined Corp Operations Enterprise Portal- Organizational Roles

17. Agenda • Definition of an Enterprise Portal • Enterprise Portal Body Parts • Enterprise Portal Selection Methodology • Enterprise Portals Vendors - IBM, Oracle, and SAP • Enterprise Portal Success Factors • Questions

18. Enterprise Portal – SAP • Personalization • Customization • Presentation an Navigation • Aggregation • Categorization/Taxonomy • Search • Integration • Business Intelligence • Collaboration • Workflow • Single Sign-on • Administration and Management SAP Enterprise Portal 5.0 Enterprise Portal – Functional Components Source: SAP

19. Enterprise Portal - Oracle • Personalization • Customization • Presentation an Navigation • Aggregation • Categorization/Taxonomy • Search • Integration • Business Intelligence • Collaboration • Workflow • Single Sign-on • Administration and Management Oracle 9iAS Portal Enterprise Portal – Functional Components Source: Oracle

20. Enterprise Portal – IBM • Personalization • Customization • Presentation an Navigation • Aggregation • Categorization/Taxonomy • Search • Integration • Business Intelligence • Collaboration • Workflow • Single Sign-on • Administration and Management Enterprise Portal – Functional Components Source: IBM

21. ORACLE - Enterprise Portal Analysis • Strengths • Solid Database Platform • Powerful Development Environment -Pure Java centric • Highly Scalable • BI- Database centric • Weakness • Portal technology very database centric (database specific) • Heavy on programming resources • Good and powerful tools to build solution rather a end-to-end Environment • Limited predefined BI or Portal templates (content) to jumpstart • Things to watch • Inconsistent development environments • Traditional Data Warehouse Centric • Limited to Oracle Platform only

22. IBM - Enterprise Portal Analysis • Strengths • Solid Database and Application Server Web Platform • Power full Development Environment - Web Services Platform • Scaleable - High End Knowledge Management Technology • Excellent R&D • Global Support • Weakness • Portal technology is a patchwork of earlier technologies • Heavy on development • Limited Portal content (portlets) for business applications • Things to Watch • Costs - Hardware/software • Middleware Focused and multiple products

23. SAP - Enterprise Portal Analysis • Strengths • New product and Pure Portal Centric • Tight Integration with SAP BI/ERP Solutions - good for SAP Customers • Rich Business Content (pre defined BI solutions, Portals - Business Packages) • Powerful Content Unification platform • Weakness • EP Portal 5.0 environment only supports Windows platform (EP6 Oracle Oracle 8.1.7 for Metadata and Content Management repository?). • Weak in Support Services - SAP is learning Portal skills • Great vision - lots of neat features but not enough proof points • Things to Watch • Most projects are in pilot-mode. Very little information on large scale solution scalability • Takes some time to understand SAP way of doing BI things - not DB centric but rather API or Information centric

24. Agenda • Definition of an Enterprise Portal • Enterprise Portal Body Parts • Enterprise Portal Selection Methodology • Enterprise Portals Vendors IBM, Oracle, and SAP • Enterprise Portal Success Factors • Questions

25. Top 10 Critical Success Factors • Must have executives sponsorship. • Must Know what are the objectives • Listen to your information consumers. • Focus on information flow in mind designing and implementing Portals. • Focus on your key business objectives. • Security. Be innovative, but be careful. • Clear scope definition and plan implement in Phases – no big bang. • Focus on building a sense of community. • Develop a comprehensive re-usable Web Services based application Integration architecture. • Assess ROI at the end of every Phase - More often than BI (DW)

26. Agenda • Definition of an Enterprise Portal • Enterprise Portal Body Parts • Enterprise Portal Selection Methodology • Enterprise Portals Vendors IBM, Oracle, and SAP • Enterprise Portal Success Factors • Questions

27. Questions This presentation is available at: http://infoframeworks.com http://searchsap.com UPCOMING EVENTS September 12: ERP Data Mining - searchsap.com. Wecast October 13: American SAP User Group Conference - Business Intelligence/Portal, Denver Topic: Issues and Challenges facing Customers when Implementing Business Intelligence October 14: Topic: Enterprise Portals, Business Intelligence, & The Extraprise Information Factory October 15: Topic: SAP BW Design Strategies for the SAP Enterprise Portal November 7: The Data Warehousing Institute World Conference, Orlando Topic:Knowledge Discovery through OLAM - the On-Line analytical Mining Naeem Hashmi,Chief Technology Officer, Information Frameworks Tel: 603-432-4550 Email: nhashmi@infoframeworks.com Web site: http://infoframeworks.com

28. Executive and Senior IT Management Consulting Enterprise Information Architectures (EIA) Business Case Development Information Architecture Application Deployment Architectures implementation Legacy Application Migration Strategies ERP Application deployment strategies Enterprise Applications Integration (EAI) Architectures, Service Modeling and design, EAI technology assessment Tools and Technology Assessment Vendor Selection and Assessment Conference Room Pilot implementation Business Intelligence and Portals Architectures, Methodologies Tool/technology/Vendor assessment and selection Data Warehouse, Data Marts, Analytics, Information Delivery Deployment Architectures Business Intelligence and eBusiness Integration architectures Portals Strategies, Business case, Assessment, Architectures, Modeling, Planning and knowledge Transfer Seminars Webinars Keynotes Panel Moderator Publications Hands-on training Conferences KNOWLEDGETRANSFER INFORMATIONTECHNOLOGYINVESTORS Market Research Market Assessment Competitive Analysis Technology due INFORMATIONTECHNOLOGY ORGANIZATION SOFTWAREAND SOLUTION VENDORS Technology/Solution Assessment Product Strategy Solution Strategy Product Positioning Competitive Analysis Software product architecture Marketing Strategy Product Performance and Benchmarking Consulting Hardware Configuration http://infoframeworks.com INFORMATION FRAMEWORKS