Understanding Behavior, Human Relations, and Performance

1. 3 Understanding Behavior, Human Relations, and Performance Diversity in Attitudes,Self-Concept, and Values

2. QUICK QUIZ OF CHAPTER 2 • Define “Locus of Control”: • A lack of EQ is the main reason promising careers derail. T F • Biorhythm charts illustrate the principle that our lives are affected by physical, emotional, and intellectual cycles. T F • An Assimilator is _______________ and __________ • Define “Primacy effect”:

3. Answers to Quiz: • Locus of Control …a continuum between an external and internal belief over who has control over one’s destiny. • A lack of EQ is the main reason promising careers derail. TRUE • Biorhythm charts illustrate the principle that our lives are affected by physical, emotional, and intellectual cycles. TRUE • An Assimilator is observing and thinking. • Primacy effect: the way people perceive one another during first impressions.

4. Question… I have a job for you that pays $124,000 per year. You will be working with a man who is extremely difficult to get along with; the job is laden with stress; and you will not be able to have much contact with your family because you will working long, tedious hours. The environment isn’t always clean, and in this job you might find that the conditions for working here are not exactly what you had in mind when you signed on…do you still want the job?

6. Sometimes It’s Hard to Keep a Good Attitude! Movie Trailer

7. Attitudes Attitude: a strong belief or feeling toward people, things, and situations. • Attitudes are more important to employers than any other single factor. • Attitudes are acquired primarily through experience. • Attitudes have an important influence on behavior.

8. Management Attitudes Douglas McGregor classified attitudes, as Theory X and Theory Y. Theory Y: employees like to work and need not be closely supervised to get them to do their work. Theory X: employees dislike work and must be closely supervised to get them to do their work.

9. Pygmalion effect • Pygmalion effect: supervisors’ attitudes and expectations of employees and how they treat them largely determine their performance.

10. A supervisor’s attitude largely determines performance

11. Changing Your Attitudes • Be aware of your attitudes. • Think for yourself. • Realize that there are few, if any, benefits to harboring negative attitudes. • Keep an open mind.

12. Changing Employee Attitudes • Give employees feedback. • Accentuate positive conditions. • Provide consequences. • Be a positive role model.

13. The work itself Growth and upward mobility Pay Job satisfaction Coworkers Supervision Attitude toward work Six Job Satisfaction Determinants • The work itself • Pay • Growth and upward mobility • Supervision • Coworkers • Attitude toward work

14. Herzberg’s Theory Figure 10.5 Comparison of Maslow and Herzberg

16. VS. What we want to see…

17. Job Satisfaction Job satisfaction survey: process of determining employee attitudes about the job and work environment. Three ways to measure job satisfaction: • Observation • Interview • Questionnaire—covers four major areas Objectives and design Administration Feedback Follow-up

18. SELF CONCEPT

19. Self-Concept: overall attitude about yourself • Mediates and regulates behavior. • Affects interactions with others. Attribution: your perception of the causes of successes and failures. • Protects self-concept.

20. Self-Efficacy Self-efficacy: your belief in your capability to perform in a specific situation. Self-fulfilling prophecy: occurs when your expectations affect your success or failure. Both self-concept and self-efficacy affect performance and can create expectations.

21. HOMEWORK ASSIGNMENT: • One Page: (Three Paragraphs) • Describe your self concept: • As a person • As a student • As a leader

22. Accept failureand bounce back Control negative behavior and thoughts View mistakes as a learning experience Use religious/ spiritual beliefs 1. Identify your strengths and areas that need improvement. 2. Set goals and visualize them. 3. Develop a plan and implement it. Building a Positive Self-Concept • General Guidelines • View mistakes as learning experiences. • Accept failure and bounce back. • Control negative behavior and thoughts. • Use any religious or spiritual beliefs that you have. • Action Plan • Identify your strengths and areas that need improvement. • Set goals and visualize them. • Develop a plan and implement it.

23. Values: Things that have worth for or are important to the individual. Value system: the set of values by which the individual lives.

24. Workplace Spirituality • Know thyself • Act with authenticity and congruency • Respect the beliefs of others • Be as trusting as you can • Maintain a spiritual practice

25. Just remember, life could be worse…you could live with this guy!