Stakeholder Coordination - Thailand NSW Case -

1. Stakeholder Coordination- Thailand NSW Case - Somnuk Keretho, PhDUNNExT Advisory CommitteeDirector, Institute for IT InnovationKasetsart University, Bangkoksk@ku-inova.org An Integrated Trade Facilitation Strategy for Greece including Single Window19-20 July 2012, Athens, Greece

2. The Objectives of this presentation • To discuss some approaches on how to secure sustained support of key policy makers. • To share Thai NSW Case and lessons learned on how to put in place inter-agency collaboration and coordination mechanisms

3. How to secure sustained support of key policy makers? • Creating political will (establishing it as the national commitment), e.g. • Establishing it as the national commitment (by developing national strategic plan, and obtaining endorsement by the highest political institution, e.g. the Prime Minister, the Cabinet, the President, ….). • Establishing it as a regional commitment, e.g. MOU signing among the Head of States to develop the National SW and the regional SW. • Institutionalizing the policy, i.e. transforming the policy mandates into normal routine management, e.g. • Institutionalize the National High-level Committee, and Project Management Group for steering and overseeing the SW implementation, by the Cabinet’s mandates and by laws (with the support from several working groups, governments, business sectors and academia) • Securing the necessary budgets to finance the project. • Establishing an effective inter-agency collaboration platform

4. How to Establish an Effective Inter-agency Collaboration and Coordination Platform? Awareness raisingEvents Regular monitoring and reporting Perceived needs forinter-agencies partnership Policy Manager Shared Goals and Vision A number of platforms for interaction Personnel chemistry Experts/ consultants OGAs Middle Managements A sense of being held accountable must be established among key stakeholders. Diplomatic and interpersonal skills of lead consultants Formal commitments in terms of budget/investment Source: Adapted from T. Phuaphanthong, T. Bui and S. Keretho “Establishing Interagency Collaboration in Large-Scale Systems Development: Lessons Learned from an e-government Project for Trade and Transport Facilitation. “The 15th Americas Conference on Information Systems, San Francisco, California August 6th-9th 2009.

5. Thai NSW Case & Discussionon how to secure sustained support of key policy makers, andhow to put in place effective inter-agency collaboration mechanisms.

6. Thailand Single Window Case National Commitment Referring to – ‘Thailand NSW” presentation byMr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.

7. Thailand Single WindowCase Vision Towards A World-class National Logistics Environmentto become a Trade Hub for Indochina Objectives • Reducing logistics cost (Cost Efficiency), increase business Responsiveness, Reliability and Security • Create Value-Added on logistics industry and related business Improve Logistics efficiency in industry Strategic Agenda Improve efficiency in transport and logistics BuildLogisticsServiceProviders Business EnhanceTradeFacilitation BuildHuman Resources in Logistics 1 2 3 4 5 National Single Window (e-Logistics) Logistics Development Master Plan (2007 -2011)endorsed by the Thai Cabinet on Feb 2007 To reduce the trade logistics costfrom 19% (2007) to 16% (2011)(comparing to GDP) Action Plan to develop data exchange platform among different government agencies and business related to import/export procedures

8. Partnership among Governments & Trade Referring to – ‘Thailand NSW” presentation byMr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.

9. Thailand Single WindowCase At Least 3 Levels of Interplay are needed. Levels/ Drivers Platform Interplay • National Committee on Competitiveness • Cabinet decree • NLC and NSW Sub committee • Source of legitimacy and budget • Source of authority for NESDB, MICT, Customs Dpt. • NSW Master Plan, comprising multi-ministry projects Political will • Sub committee on NSW • Flagship status under Logistics and Trade Facilitation issues • Designating Lead Agencies (MICT, NESDB, Customs Dpt.) • Regular meetings drive progress • Informal meeting and dialogue create mutual trust and understanding • Lead consultant helped draw out over all architecture and model Strategic • MICT Task Force allocating budget to 12 Dpt. • Customs’ two Sub working groups on streamlining BP + aligning data required and technical communication protocol • MICT enforced Cooperation via budgeting and procurement process • Customs procedure reform implemented by Customs Dpt. forced some OGAs to come along Operational NESDB=National Economic and Social Development BoardNLC = National Logistics Committee Ref: Suriyon, NESDB

10. Thailand NSW Key National Inter-agency Collaboration • National Logistics Committee of Thailand • National Sub-committee of Data Integration for Import, Export and Logistics • Steering Committee on National Single Window Development • Interagency Technical Working Group on NSW • Interagency Legal Working Group • Chaired by: Deputy Prime Minister(High-level Policy Direction on National Logistics Development)Secretariat by: NESDB • Chaired by: Deputy Permanent Secretary/Ministry of Finance(Recommendations for Laws and Regulations, Governance, Budget Approval, …..) Secretariat by: Customs • Chaired by: DG of Customs Dept(Steering and monitoring the development progress,….) • Chaired by: Customs IT Manager(Approving the to-be business process and document/data simplification, designing the technical standards,…) • Chaired by: Deputy DG, Customs Dept(Resolving legal and regulation issues,..)

11. Summary • National Commitment is the most critical factor for the successful implementation of a SW environment. • The SW Political Will needs to be institutionalized, i.e. transforming this policy mandate into routine management mechanisms among those stakeholders involving in the implementation and operations of SW. • Inter-agency collaboration and coordination mechanism among governments and trade is one of the most challenging issues. The three main issues above normally determine whether the SW project will succeed or fail, and also determine how fast or how effective the SW projects will proceed.

12. Recommendations for Greece • Customs Department must have the mandate from the Cabinet to actively engage and lead this SW initiative at both the national level as well as the EU regional level. • At least 4 levels of interagency collaborative platform should be established and institutionalized………. • Integrated Export Facilitation Steering Committeechaired by: Deputy Prime Minister • NSW (ICISnet + Regulatory SW + Port SW) Development Steering Committeechaired by: Customs Director General • Interagency Technical Working Group(Business Process Simplification, Data Harmonization, Application Architecture, Standards and Interoperability, ….) • Interagency Legal Working Group