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Revolutionizing travel through the power of technology

Revolutionizing travel through the power of technology. Virginie Dumont Manager, Localization Programs Jean-François Pelletier Manager, Localization Tools Alex Verbitchi Software Dev Engineer www.ExpediaInc.com. 200+ booking sites in over 75 countries 150+ mobile sites in nearly 70 countries.

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Revolutionizing travel through the power of technology

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  1. Revolutionizing travel through the power of technology

  2. Virginie DumontManager, Localization ProgramsJean-François PelletierManager, Localization ToolsAlex VerbitchiSoftware Dev Engineerwww.ExpediaInc.com

  3. 200+ booking sites in over 75 countries 150+ mobile sites in nearly 70 countries Who are we? 37% International Revenue 18,000+ employees in more than 30 countries Global supply: - 307,000 properties - 1.2 million vacation rental listings - 475 airlines - 25,000 activities - Dozens of rentals companies and cruise lines 38 languages

  4. Our mission *Source: expedia-nairobi-2012

  5. Potential for growth *Source: Expedia, Inc. Second Quarter 2015 Earnings Conference Call *Source: Barclays Capital

  6. Today’s agenda: Localization challenges and our technical solutions BabelPrime: The Platform and its main features DEMO Expedia inc.: Localization technology

  7. The challenges Volume Content Tone of Voice Tools and Processes Target Audience Speed, Cost and Quality

  8. Volume Volume continuously increasing Teams all over the World 24/7 Support

  9. Content - Brands

  10. Content – Tools and Processes MS Office HTML XML .properties, JSON, etc. Proprietary formats Mix of the above

  11. Content – Target Audience Web Sites Mobile Applications External Communications Email Notifications Legal Marketing Internal Communications HR Announcements

  12. Speed, Cost and Quality One of the main objectives of the Localization Team is to timely deliver localized content while keeping the cost low and improving the quality. Different brands and departments have different needs and requirements. Managing expectations and educating our stakeholders is one of the key to success.

  13. The Solution “Our Mission is to Revolutionize Travel Through the Power of Technology” Localization Technology: Automation Improving Processes Tools Development

  14. Automation Anything that can be automated will be automated Expedia is open 24/7 with resources all over the World Minimize human interventions to avoid delays and errors

  15. Improving Processes Minimizing the number of possible points of failure Adopting and designing Localization best practices

  16. Tools Development Dedicated teams of developers are supporting Localization. Close collaboration between the Localization team and the Technology teams. Development and adaptation of proven technologies without reinventing the wheel.

  17. Localization using BabelPrime Service

  18. BabelPrime Overview • Localization Service • Bridging developers and linguists • Bridging repositories and localization solution

  19. Benefits Reduce time to onboard new team Ability to track and monitor E2E and each step duration Reduce interaction between developer and Localization Analyst Reduce time to fix technology issue

  20. Features & Functionality Easy onboarding process for new applications Submit Localization Request Review and Approve submitted request Provide Additional Context Find and Track localization request Automatically submit localized files Email notification Metrics

  21. Onboard application • Developers can define • Source repository • What files to localized • LocAnalyst responsibility • Assign LocAnalyst • Activate Application • Define Target locales • Define Cloning locales

  22. Submit Localization Request • By submitting changes to Github • By triggering a Jenkins job • By submit through REST API • By using BabelPrime UI • A request can contain one or multiple files • A request can be created for one or multiple locals

  23. Approve Request LocAnalyst Review/Reject/Approve • Submitted Request • Files submitted within request

  24. Provide Context Provide Context with your commit when using GIT, P4 Provide additional Context on Localization Request Info Page Provide Context in English file

  25. Find Localization Request • Find by Application Name • Find request using search criteria: • Request ID • Commit ID • File name • Request date range • Requestor Email

  26. Track Localization Request Track current Request status Track Request status history Track elapsed time for each step

  27. Track each Locale • Track current Locale status • Track Locale status history • Track elapsed time in each step

  28. Email notification • Request Received • Request Requires Approval • Request Rejected • Request Completed/Cancelled/Failed • Request Missing Context • Request Context Update

  29. Metrics Stats per Application Stats per each Request

  30. BabelPrime Demo

  31. Q & A

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