ORGACOM: Organizational and Business Communication

1. ORGACOM: Organizational and Business Communication De La Salle – College of St. Benilde School of Management & Information Technology – Human Resource Management Program (SMIT-HRMP) Raymond C. Ciriaco

2. Course Description • This course is designed to provide students critical communication skills in writing, speaking & listening that are crucial for success in the 21st century workplace

3. Course Objectives: At the end of the course, the student is expected to develop: • PROFESSIONAL COMPETENCE • DEEPLY ROOTED FAITH • SOCIAL RESPONSIBILITY • INDEPENDENT MIND • CREATIVITY

4. Professional Competence • Link effective written and oral communication with the ability to find and keep a challenging and personally satisfying work in today’s advanced business world • Complete communication exercises that emphasize timely concepts in business communication, including collaborating communication, research and the communication challenge presented by external & internal diversity. • Select, develop, design different audio-visual communication instruments/media to be used in presenting special projects for application of effective communication in an organizational setting

5. Deeply Rooted in Faith • Anticipate and analyze ethical dilemmas from communication situations that you will be facing • Point out and adhere to high ethical standards in this age of wavering business behavior

6. Socially Responsible • Discuss and Apply the principles in meeting the challenges of communication in the global market place • Responsibly meeting needs of all stakeholders (business partners, customers, clients, governments, environment)

7. Independent Mind 7. Apply concepts to real events, thus sharpening your business communication problem-solving skills 8. Identify and Transfer how standard approaches to routine assignments can help business professionals work efficiently at the same time for themselves 9. Practice real world decision-making in the simulation and case studies

8. Creative 10. Compose original organizational messages, memos, e-mail, short proposals, reports and oral presentation plans 11. Apply humor, wit and boldness in composing business documents

9. The Context for Communicating in the 21st century Creating Goodwill Achieving clarity in writing letters, memos and e-mail messages Polishing your writing E. Interpersonal Communication F. Research, Reports and Visuals Course Outline

10. Course Requirements • Oral: participation, presentation, meetings, negotiations, simulation, games, role-playing, case studies • Written: Memo and Business letter writing • Business oral presentations (Group or Individual) • Quizzes and exams • Attendance

11. Grading System Quizzes 25% Project 25% Mid Term Exam 10% Final Exam 10% Reporting 20% Class Standing 10% Total 100%

12. DLS-CSB HRMP Program Second Term 2007-2008 Ciriaco, Raymond ORGACOM Section Day Time Room Count AOH Sat 1300-1600 B304 40 AOD TH 1800-1930 B409 40 AOE TH 1945-2115 B408 22

13. Class Interactions • I am your co-learner, we share the responsibility for learning • As co-learners we seek to understand first before attempting to influence • As co-learners we encourage involvement, listen to each other, share openly, value differences and together create better understanding – meaningful solutions and marvelous results

14. Class Flow • Introductions (who you are, why you are here) • Name, Year, Course • Share your understanding of “learner-centered” • Based on experience • Share your “End-in-Mind” • Why you chose this course/path • What you intend to pursue • Start business, Get employed, Pursue your Dreams (Do you know how to: start and run a business? Market and manage career? What your dreams are and how to pursue them?)

15. The High Return on Knowledge Work “…the top software developers are more productive than average software developers not by a factor of 10X or 100X or even 1000X, but by 10,000X.” Nathan MyhrvoldFormer CTO, Microsoft,Cofounder, Intellectual Ventures

16. PERSONALITY CHARACTER

17. Four Levels of Leadership Personal –Trustworthiness

18. Finding Your Voice

19. The Tangible Output: A Contribution Statement Contribution Statement

20. What About Your Voice? Need. What’s the real need you see where you lead? Talent. What talent can you uniquely bring to that need? Passion. What are you passionate about? Conscience. What does your conscience tell you is the right thing to do now?

21. Contribution Statement A contribution statement describes the significant contribution you want to make in your current / future role at work.

22. Contribution Statement Example Benjamin Zander, Conductor, Boston Philharmonic OrchestraTo share the most powerful language ever devised by human beings…that stirs one’s soul, rearranges one’s molecules, turns one’s being inside out. It gives you a new insight on life, a new place to stand, a new range of experiences.

23. What you want to know when you’re the CEO.

24. Know the Building Blocks • The 5 Basic elements of business

25. Knowledge Understanding KNOWLEDGE IS VITAL. BUT KNOWLEDGE IS NOTHING WITHOUT UNDERSTANDING

26. Business Acumen Elements Cash Customers Nucleus Of Business Growth Margin Velocity

27. 7 Interdependence 5 6 Public Victory 4 Independence 3 PrivateVictory 1 2 Dependence FP-MC-b