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Strategic Planning Breakthrough for Quality

Strategic Planning Breakthrough for Quality. Jim Creiman April 13, 2010. 2 ND CLASS TICKET FROM: HERE DESTINATION: NOWHERE. It is not the strongest that survive, nor the most intelligent, but the one most responsive to change. - Charles Darwin. Problem:

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Strategic Planning Breakthrough for Quality

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  1. Strategic Planning Breakthrough for Quality Jim Creiman April 13, 2010

  2. 2ND CLASS TICKET FROM: HERE DESTINATION: NOWHERE

  3. It is not the strongest that survive, nor the most intelligent, but the one most responsive to change. - Charles Darwin

  4. Problem: • Top Executives don’t speak the ‘Quality’ language • We want to explain‘Quality helps the Company’ • Is Quality doing what it should to help the Company?

  5. Problem: • Top Executives don’t speak the ‘Quality’ language • Want to explain‘Quality helps the Company’ • Is Quality doing what it should to help the Company? Possible Solutions: • Hire Translation Services • Prepare a 15-second “elevator” speech • Align Quality activities with Company Objectives

  6. Aligning Quality Activities with Company Objectives Company Objectives • Increase Sales Revenue • Increase Operating Profit Quality Activities • Control of Defectives • Process Control • Problem Solving • Continuous Improvement

  7. Aligning Quality Activities with Company Objectives Company Objectives • Increase Sales Revenue • Increase Operating Profit ? Quality Activities • Control of Defectives • Process Control • Problem Solving • Continuous Improvement

  8. Aligning Quality Activities with Company Objectives Company Objectives • Increase Sales Revenue • Increase Operating Profit ? Quality Activities • Control of Defectives • Process Control • Problem Solving • Continuous Improvement Proposed Solution: • X-Matrix

  9. X-Matrix • Variant of the Matrix Diagram • Tool in Quality Toolbox • Compares 2 pairs of lists

  10. X-Matrix • Variant of the Matrix Diagram • Tool in Quality Toolbox • Compares 2 pairs of lists • Often Referred to Hoshin X-Matrix • Commonly used in HoshinKanri, or Hoshin Planning • Based on Plan-Do-Check-Act Cycle • Displays relationships between cascading levels of objectives

  11. X-Matrix Tool

  12. FMEA Example of X-Matrix Fluid Tank Filling System Source: Willy Vandenbrande, Preventive Process Control and the Learning Organization, 2002

  13. X-Matrix for Strategic Planning Source: Jd Marhevko, ASQ Quality Management Forum, Fall 2007

  14. X-Matrix Format for Planning Source: Jd Marhevko, ASQ World Conference on Quality and Improvement, May 5-7, 2008

  15. Strategic Planning X-Matrix Example Source: Jd Marhevko, ASQ World Conference on Quality and Improvement, May 5-7, 2008

  16. X-Matrix Summary Source: Jd Marhevko, ASQ World Conference on Quality and Improvement, May 5-7, 2008

  17. X-Matrix Worksheet

  18. Strategic Planning Example

  19. Define Initiatives

  20. Define Initiatives

  21. Link Objectives and Initiatives

  22. Identify Quality Activities

  23. Define Quality Activities

  24. Define Success Metrics

  25. Define Success Metrics

  26. Define Success Metrics

  27. Identify Resources

  28. Other Initiative(s)

  29. Complete Plan

  30. X-MatrixBenefits and Limitations • Benefits • Helps organizations focus on shared goals • Communicates goals • Communicates plans to achieve goals • Helps obtain commitment and accountability

  31. X-MatrixBenefits and Limitations • Benefits • Helps organizations focus on shared goals • Communicates goals • Communicates plans to achieve goals • Helps obtain commitment and accountability • Limitations • Can be large & complex • Less valuable if delivered from ‘above’ • Garbage in, Garbage out

  32. ASQ Section Strategic Plan

  33. ASQ Section Strategic Plan

  34. ASQ Section Strategic Plan

  35. Questions ?

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