Using Industry Competency Models to Engage Businesses

1. Using Industry Competency Models to Engage Businesses Barbara Derwart Marilyn B. Silver

2. Session Goals • Learn about resources: • Competency Model Clearinghouse • Industry Competency Models • Users Showcase • Resource Database • Tools to Customize an Industry Model • Use a Model to Gather Employer Input • Create a Career Ladder/Lattice For more information visit us at: http://businessengagement.workforce3one.org

3. Competency Models Competency: “…a specific, identifiable, definable, and measurable skill or characteristic that is essential for the performance of an activity within a specific business or industry context.” A competency model is a clear description of what a worker needs to know and be able to do – the knowledge, skills, and abilities – to perform well in a specific job, occupation, or industry. 3

4. NAICS 333600: Engine, Turbine, and Power Transmission Equipment Manufacturing

5. Advanced Manufacturing Aerospace Automation Bioscience Construction - Commercial Construction - Heavy Construction - Residential Energy Entrepreneurship Financial Services Geospatial Technology Health: Electronic Health Records Hospitality/Hotel and Lodging Information Technology Long-term Care, Supports, and Services Mechatronics Retail Transportation Water Sector Available Industry Models For more information visit us at: http://businessengagement.workforce3one.org

6. Competency Model Clearinghouse http://www.careeronestop.org/competencymodel/default.aspx

7. Resource Database • Searchable by: • Key Word • Resource type • Industry • Occupation For more information visit us at: http://businessengagement.workforce3one.org

8. Competency Model Clearinghouse http://www.careeronestop.org/competencymodel/search.aspx

9. Users Showcase • Case in Point Stories • Competency Model In Action • MERIC http://www.careeronestop.org/competencymodel/info_documents/MERICCaseSummary.pdf • Clipper Wind http://www.careeronestop.org/competencymodel/info_documents/WindCMInAction.pdf For more information visit us at: http://businessengagement.workforce3one.org

10. Competency Model Clearinghouse http://www.careeronestop.org/competencymodel/competencymodel_users.aspx

11. Tools • Build or Customize a Model • Create a new model • Customize an industry model • Build a Career Ladder or Lattice • Describe the jobs • Show the potential for upward mobility • Describe the education and work experience needed to advance For more information visit us at: http://businessengagement.workforce3one.org

12. Competency Model Clearinghouse http://www.careeronestop.org/competencymodel/default.aspx

16. Create a CMC Account http://www.careeronestop.org/competencymodel/careerpathway/cpwoverview.aspx • Create an Account • Login • Click on Add a New Model For more information visit us at: http://businessengagement.workforce3one.org

17. Steps • Go to the CMC • Review the available industry models • Select a model or models • Use Tools to customize the model • Save the model into an Excel spreadsheet • Use the spreadsheet as a data collection form For more information visit us at: http://businessengagement.workforce3one.org

18. Advanced Manufacturing Modelhttp://www.careeronestop.org/competencymodel/pyramid.aspx?HG=Y

19. Questionnaire For more information visit us at: http://businessengagement.workforce3one.org

20. Average the Results For more information visit us at: http://businessengagement.workforce3one.org

21. Curriculum Gap Analysis • Identify Core or Required Competencies • Identify Course/Module Outcome Objectives from the Existing Program of Study • Compare • Identify Gaps in Existing Curriculum • Plan to Enhance Curriculum For more information visit us at: http://businessengagement.workforce3one.org

22. Curriculum Gap Analysis Template Long-term Care, Supports, and Services Competency Model For more information visit us at: http://businessengagement.workforce3one.org

23. Competency Model Train-the-Trainer • Detailed Content and Process Information in Tutorials • The Competency Model Clearinghouse • How to Use Competency Models • Searching the Resource Database • Build a Competency Model • Build a Career Ladder/Lattice • Webinar: Long-Term Care, Support and Services • Recorded Session: ARRA Technical Assistance: Using Competency Models • Podcast: NJ Workforce Development Partnership: Bioscience Competency Model to Connect Job Seekers and Employers For more information visit us at: http://businessengagement.workforce3one.org

24. Uses of Competency Models in Employer Engagement • Describe the skills, knowledge, and abilities required by targeted industry/occupation/business • Identify skill gaps and develop customized training for performance improvement • Recommend solutions to routine HR related business concerns • Explain what it takes to be successful: personal effectiveness, academic, and technical competencies • Encourage ongoing professional development and certification For more information visit us at: http://businessengagement.workforce3one.org

25. Steps in Employer Engagement • Research the industry, the economic environment, the labor market, and targeted business concerns • Use competency models to help explain business services: • Training: customized, classroom, OJT, apprenticeship, skill upgrading, credentialing • Personnel: job analysis, job posting, recruitment, screening, retention, assessment, job fairs • Financial: market and wage analysis; tax credits, potential training grants • Seminars: performance improvement, industry trends For more information visit us at: http://businessengagement.workforce3one.org

26. Steps in Employer Engagement (cont’d) • Build relationships/personal connections and trust • Ask questions/listen for understanding • Create your value proposition • Demonstrate how you can help/How your service can fill a need • Show how what you offer is better than what they have now • Prepare plan and take action • Evaluate business customer satisfaction For more information visit us at: http://businessengagement.workforce3one.org