Managing anti social behaviour and YHN’s Family Intervention Project July 2011

1. Managing anti social behaviour and YHN’s Family Intervention Project July 2011

2. Introductions • Rachel Green, FIP Manager • Nick Dodgeon, Tenancy Services Manager • Your Homes Newcastle (YHN) • ALMO • 30,000 Council properties • Core business is housing management, but also provides diverse range of added value services for customers (eg Furniture Service, Freight storage, Sheltered Housing, Young People)

3. YHN’s ASB escalation process • Specialist ASB team • Renewed focus on the victim • Complaints assessed by specialist team • ‘Personal’, ‘Community’, ‘Environment’ • Risk assessment with victim – repeat/vulnerability • Appoint key worker – minimum case standards, focus on face to face contact, develop mutually agreed action plan, being realistic, feedback • Victim support secondment

4. Incident of Anti-Social Behaviour reported Dedicated 24 hour Phone Line Refer to lead agency YHN’s ASB Team HASBET Assess complaint Complete victim’s risk assessment ‘Personal’ ‘Community’ ‘Environment’ Police Council’s Public Health Appoint key worker All ‘Personal’ ASB remains with HASBET specialist ASB Officer Refer to dedicated Victim Support • HASBET deal with case in line with Minimum case work standards • 24 hour response • Interview victim • Hand deliver ‘victim’s pack’, incident diary • Develop mutual agreed action plan

5. Perpetrators • Challenge & support • Co-ordinated ASB escalation process with partners • 2 stages of early warnings / intervention leading to an Acceptable Behaviour Agreement (ABA) • All tenures! • Used by Police Officers, CSOs, Housing Officers, Public Health, Street Wardens since 2005 • Proven success - 95% change behaviour without legal enforcement year after year • Is this good enough….? Are we doing all we can?

6. 1st warning Signposting/information 2nd warning Youth Inclusion Acceptable Behaviour Agreement Parenting Contract Drug & Alcohol Worker IIP, YOT CAF ? NOSP ASBO Injunction Eviction / loss of home

7. So……what about the 5%? • Do we evict? • Or try to break the cycle? • Family Intervention Project is part of YHN and our escalation process • So why would a social landlord want to manage a FIP?

8. Trans-theoreticalModel: Cycle of Change: FIP Outcomes Achieved Preparation Action Thinking Maintenance Relapse Not Thinking

9. True Engagement Needs: Parental Acknowledgement of their situation Hopefulness Clear and Collaborative Goal Setting Persistent and Timely Efforts Honest and Straightforward Communication Respect for Cultural Differences Motivation

10. Signs of Safety • Based around what works on the front line for workers and service users. • Describes: • What we are doing • What we are struggling with • What is working • Language is key. • Working relationships & shared focus. • Workers who use SOS approach: Don’t just do things… they understand why they are doing them.

11. The YHN FIP Process: • Request for Intervention • Initial Visit • Planning Meeting • Family Profile • Support Plan • Review • Close & Follow-Up

12. Request for Intervention: FIP Outcomes Achieved Preparation Action Request for Intervention Maintenance Thinking Relapse Request for Intervention Hopefulness

13. Faced with: Action Ring Ring

14. Request for Intervention - In Practice:

15. Initial Visit: FIP Outcomes Achieved Preparation Action Hopefulness Maintenance Thinking Initial Visit Relapse Not Thinking Parental Acknowledgement of their situation

16. Faced with: The Family Not Thinking Complex Issues

17. Initial Visit – In Practice: Thinking

18. Initial Visit – In Practice:

19. Planning Meeting: Planning Meeting FIP Outcomes Achieved Preparation Action Planning Meeting Maintenance Thinking Relapse Not Thinking Clear and Collaborative Goal Setting

20. Faced with: Preparation Thinking

21. Family Profile: FIP Outcomes Achieved Family Profile Preparation Honest and Straightforward Communication Action Thinking Maintenance Relapse Not Thinking Respect for Cultural Differences

22. Family Profile – In Practice: Solution Focused Motivational Interviewing C.B.T. Signs of Safety

23. Family Profile - In Practice Signs of Safety Danger Statement Parents, Child B, the FIP worker, SW, and police are worried that because Child A is only 13 years old and keeps running away and spending time with older men, she may end up with people who are going to hurt her and there will be no one there to help. If that happens she could end up being either raped or in a ditch. Outcome Statement Child A will be going out but not running away and when she is out, her mam will know where she is at and who she is with.

24. Family Profile - In Practice Signs of Safety Danger Statement Michelle is still too up and down and this makes it really hard to get consistency in her day to life and that of the boys. For things to change, Michelle needs to really try and sort out her own mental health needs and none of this, ‘everything’s cush’ when it isn’t! It’s hard to look after other people when we’re not looking after ourselves. Outcome Statement Michelle is giving the CMHT (community mental health team) a proper chance and is feeling better about things. She has support on bad days and understands that the depression doesn’t have to take over all of the time. The good days are more frequent and Michelle can see the light at the end of the tunnel. The best bit is that Michelle can handle the boys and do what needs to be done to help them feel good about stuff.

25. Support Plan: FIP Outcomes Achieved Support Plan Action Preparation Clear and Collaborative Goal Setting Thinking Maintenance Relapse Not Thinking Persistent and Timely Efforts

26. Faced with: Action

27. FIP- SUPPORT PLAN (Mitchell Boys)

29. Review: FIP Outcomes Achieved Review Action Preparation Honest and Straightforward Communication Thinking Review Maintenance Relapse Not Thinking Motivation

30. Faced with: Maintenance Action

31. Close & Follow Up: FIP Outcomes Achieved Motivation Preparation Action Thinking Close Maintenance Relapse Not Thinking Parental Acknowledgement of their situation

32. Close and Follow Up- Faced with: Number of children Severity of assessed need 1. Universal Services 2. Contacts and Referral 3. Children on the edge of care 4. Children in care FIP Outcomes Achieved Relapse Maintenance Plan

33. YHN FIP Model: True Engagement & Change -Clear & Collaborative Goal Setting–Hopefulness–Parent Acknowledgement of Situation–Motivation–Respect for Cultural Differences–Honest & Straightforward Communication-Persistent & Timely Efforts FIP Outcomes Achieved Preparation Action Planning Meeting, Family Profile Support Plan, Review Request for Intervention, Initial Visit, Planning Meeting Review, Close Thinking Maintenance Not Thinking Relapse Prochaska, DiClemente & Norcross (1992) Altman (2008) Your Homes Newcastle: FIP

34. Feedback for Our Approach: • “our main focus [in this locality] is a hard core of 14 to 15 year olds … our main concern here is the younger kids, following the family tradition … I’ve been working for 19 years and you can see it happen … FIP breaks the mould”. (Neighbourhood Sergeant)

35. Feedback: (continued) • “We know that the crucial things are being dealt with, like the house is being kept clean, the children are eating meals, they have bedding, the kid has somewhere to live … that all means you don’t have to worry about them, you can do your job with the child”. (School Health Adviser). • “A lot of the issues around housing relate to schooling, like two families living in one house … school absence relates to home problems … the knowledge [provided by the FIP at the TAF meetings] about what happens in the home has massive impacts [on improving our work]”. (Education Welfare Officer). • “My relationship with the mother has really improved [because of the FIP worker] which has helped me working with the child … I couldn’t put the time in”. (Education Welfare Officer).

36. Feedback • “you see them [the family] in a different light, instead of naturally assuming that they’re bad, you see that they’ve had bad experiences … normally, you wouldn’t know about other things, like the problems they have at school … it’s a bit of an eye opener … it’s helped with our appreciation of the family’s issues”. (Housing Officer)

37. Feedback from Families: • “X would definitely been in prison if it wasn’t for the FIP … he’s in Rathbone’s which would’ve been unheard of. In fact, that’s what we went on the parenting course for, so that the two youngest children didn’t end up like X”. • “it’s a novelty seeing a Police car and knowing that they’re not coming here”.

38. Questions?