The Engaging Organisation

1. The Twelve Action Areas The Engaging Organisation Do you know what to do? How to do it? Do you do it? With what result?

2. As you go through these 12 Action Areas, …assess what % level of positive response you might get from your staff… …if they were asked whether they agreed or strongly agreed that you took action The Engaging Organisation Do you know what to do? How to do it? Do you do it? With what result?

3. The Directors will strive... ...to ensure there is regular interaction with a reasonable sample of customers... ...to discover what they think of our approach, our products or services, how easy they are to use, how well they work... ...and how they might be improved. 1. Customer Feedback Do you know what to do? How to do it? Do you do it? With what result?

4. The Directors will strive... ...to establish a customer focussed purpose that drives the business of the organisation... ...and ensure every team and employee has a clear customer focussed role. 2. Customer Focus Do you know what to do? How to do it? Do you do it? With what result?

5. The Directors will strive... ...to regularly communicate the business vision, strategy, progress and business challenges... ...to all in the business. 3. Discussing the business Do you know what to do? How to do it? Do you do it? With what result?

6. The Directors will strive... ...to be exemplars of organisation values and the behaviours that are important... ...for engaging with all stakeholders. 4. Living the business Do you know what to do? How to do it? Do you do it? With what result?

7. The Directors will strive... ...to develop a culture and climate... ...which leads to... ...increasing responsibility and empowerment. 5. Create an Empowering Culture Do you know what to do? How to do it? Do you do it? With what result?

8. The Directors will strive... ...to maintain and develop... ...effective two way communication channels between all parts of the organisation,... ...including the possible setting up of appropriate consultative arrangements. 6. Two Way Communication Do you know what to do? How to do it? Do you do it? With what result?

9. The Directors will strive... ... to adopt practices that are recognised for… …their ability to encourage excellence… …in an engaging way. 7. Encouraging Excellence Do you know what to do? How to do it? Do you do it? With what result?

10. The Directors will strive... ...to develop managers in the leadership, ...management, engagement, and recognition... strategies that lead to... ...increasing customer focus, business focus, productivity,... ...higher involvement, and job satisfaction. 8. Develop Engaging Managers Do you know what to do? How to do it? Do you do it? With what result?

11. The Directors will strive... ...to develop employees by... ...increasing their job and organisational capability ...and releasing that potential... ...in the interests of the organisation. 9. Develop Employees Do you know what to do? How to do it? Do you do it? With what result?

12. The Directors will strive... ... to encourage synergy within teams, between teams and… …between all levels within the organisation 10. Seek feedback Do you know what to do? How to do it? Do you do it? With what result?

13. The Directors will strive... ...to identify and remove obstacles... ...within their control... ...that disengage any of the groups... ...we seek to engage with well. 11. Remove Obstacles Do you know what to do? How to do it? Do you do it? With what result?

14. The Directors will strive... ...to ensure there is regular interaction with any prime suppliers... ...and other stakeholders of the organisation,.. ...so they feel that efforts are made to listen... ...to their views and ideas... ...for moving the organisation forward. 12. Engage Externally Do you know what to do? How to do it? Do you do it? With what result?

15. Do you know what to do? How to do it? Do you do it? With what result? What to do next (1/2) • Assess whether you need to take any actions to improve positive responses • Examine whether the resources page on • theengagingorganisation.co.uk website helps

16. Do you know what to do? How to do it? Do you do it? With what result? What to do next (2/2) • Take any appropriate actions in advance to improve responses • Survey your staff with the simple survey on theengagingorganisation.co.uk website • Build on the results