2014 Overview

1. 2014 Overview

2. August 2012 Partnership launch Sept – Dec 2012 Design and development Jan 2013 Pilot launched July 2013 Survey feedback - eSmart Libraries is needed and very valuable July 2013 National roll-out begins Sept-Oct 2013 Libraries working through the system to become eSmart 454 April 2014 A third of all Australian libraries have joined eSmart Libraries 30%

3. Aim eSmart Libraries will help build skills and behaviours for the smart, safe and responsible use of technology, contribute to digital inclusion and a greater sense of wellbeingin the library community.

4. Implementation Outcomes For the whole library community Empowers broader community For individuals - staff, members and users Smart, safe and responsible Systematic review, integrate cybersafety For the library management

5. How it works • Comprehensive, whole-of-organisation • Identifies gaps • Empowers change • Flexible and adaptable • Based on research, evidence and consultation • Cascading influence on library users

6. eSmart system:

7. eSmart system

11. Guidance & learning for users Vision, strategy & leadership Staff knowledge & capabilities Community Connections Library agreements 1 3 5 2 4

12. Framework Domains Objectives Action areas 1.1 eSmart Working Group The library has capacity to foster smart, safe and responsible use of digital technologies in the community. The library’s management has provided a clear mandate for change, reflecting the vision and principles of the organisation and the needs of the library community. Vision, strategy and leadership 1 1.2 Digital capacity and needs of users 1.3 Vision, values and principles 1.4 Library policies and service plan 2.1 Behaviour charter Library agreements and procedures Library practices and agreements are discussed, reviewed and aligned to reinforce cybersafety and wellbeing values so that day-to-day operations in the library exhibit a safe, smart and responsible environment. 2 2.2 Staff agreements of acceptable use 2.3 Library membership agreements, computers, internet and Wi-Fi use agreements for library users 2.4 Procedures for responding to incidents and complaints 2.5 Monitoring computer use and data collection 3.1 eSmart induction for staff Staff knowledge and capabilities Library staff have knowledge of digital technologies, training in cybersafety practices and are capable of responding to inappropriate cyber-behaviours consistently and effectively 3 3.2 Staff knowledge and training on the use of digital technologies and cybersafety 3.3 Staff model responsible behaviour Guidance and learning for users 4.1 Overall plan for information, guidance and training for users Libraries offer information, guidance and lessons on how users can utilise the benefits of technology, avoid online pitfalls and be able to embody positive, smart, safe and responsible behaviours online. 4 4.2 Cybersafety information and materials for users 4.3 Formal and informal training for library users Community connections 5.1 Connections with relevant government services and external organisations Libraries enhance connections and reach out to the wider community to promote ‘eSmart’ behaviours, helping to embed cybersafety and wellbeing principles. 5 5.2 Connecting with the wider community

13. Approach Library Service eSmart Libraries Working Group eSmart Coordinator Library Branch Library Branch Library Branch Library Branch eSmart Champion eSmart Champion eSmart Champion eSmart Champion

14. eSmart Libraries pilot libraries 110 7%

15. So far, a third of all Australian libraries have joined the program 447 30%

16. In five years, we aim to have eSmart in all public libraries across Australia 1,500 100%

17. Pilot libraries actions underway

18. Forbes, NSW Ipswich Library, QLD Naracoorte, SA Isaac, QLD Campaspe, VIC Orange City, NSW Onkaparinga, SA Albany, WA

19. Libraries progressing - case studies • “ • “ ” ”

20. Libraries progressing - case studies • “ • “ ” ”

21. Campaspe Libraries, Victoria Library staff and school students learn about what eSmart means to them

22. Mount Isa, Queensland Mount Isa Library staff Josephine Jacob (left), and Astrid Hancock with their cybersafety display in the library

23. Training feedback • 200 + library staff trained in eSmart Libraries in the last year

24. Training feedback “ “ • All aspects useful and relevant to the topic. Presenter was great, very professional. • I found everything extremely helpful and useful and I am now inspired to go back to work to start the journey ” “ • It was most useful to see all the help and resources available to help us along and how important it is to inform the community on cybersafety “ • A great introduction to the implementation of cyber safety in public domains ” “ • Learning from each other and through discussions in a relaxed and interactive environment ” ” ”

25. Program feedback “I was initially hesitant about implementing the service but see how it can be beneficial to the community and staff” “The website walkthrough showcased how comprehensive and “fail-proof” the program is” “We are looking forward to getting the message out to the library users and ensuring our policies, procedures, practices are the best they can be” “An eSmart Library has the potential to be the catalyst in the community to-up skill everyone to be cybersmart”

26. eSmart Libraries Contact Team eSmart Libraries contact: The Alannah and Madeline Foundation (03) 9697 0666 esmartlibraries@amf.org.au www.esmartlibraries.org.au Jacqui Kinder Project Coordinator Jacqui.kinder@amf.org.au (03) 9697 0672 Kate Barry Project Manager kate.barry@amf.org.au (03) 9697 0605 Thank you