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Disaster Response and Continuous Operations Planning

Disaster Response and Continuous Operations Planning. Designing plans that are pro-active Responding to disaster Planning for the worst. Miriam Kahn - MBK Consulting South Central Library System (Wisconsin) 2006. What constitutes a disaster. Fire Water Lack of power or telecommunications

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Disaster Response and Continuous Operations Planning

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  1. Disaster Response and Continuous Operations Planning • Designing plans that are pro-active • Responding to disaster • Planning for the worst • Miriam Kahn - MBK Consulting • South Central Library System (Wisconsin) • 2006

  2. What constitutes a disaster • Fire • Water • Lack of power or telecommunications • Lack of access

  3. Disaster Response & Prevention • Four parts • Response • Recovery • Planning • Prevention

  4. Forming a chain of command • Disaster response leader • Team members • Consultants • Director

  5. Other chains of command • Director • Fiscal officer • Insurance adjuster • Administration

  6. 3 elements of response • Immediate • Assessment • Prioritization

  7. Responsibilities • Assign staff to • Restore crucial services • Coordinate primary recovery operations • Communications & public relations • Administrative services

  8. Needs of organization as a whole • People • Communications • Operations • Financial

  9. Prioritization of services • Online v. objects v. services • What services are most important or in most demand from clients & patrons • What services can wait a few days? • What services could be automated and are not?

  10. Resumption of services • Core functions • Secondary • Return to normal w/ adoption of new routines

  11. Types of damage • Localized • Large area • Wide area

  12. Mold and Indoor Air Quality • Drying • Cleaning & Removing • Prevention of Future Mold Outbreaks

  13. Prioritization of recovery of collections • Pre-planning is essential • Damaged items in collections • Irreplaceable, rare, vital • Essential core collections • Supporting collections • Data & computer systems

  14. What is where & what gets out first • Building layout • Collection layout

  15. Prioritization criteria • Mission statement • Collecting policies • Vulnerability of formats

  16. Working with vendors Internal & external • Facilities & maintenance • Security • Disaster response companies • Insurance adjusters • Consultants and contractors • Other service providers • Crisis counselors, etc.

  17. Insurance • Structure • Contents • Valuable Papers • Computers • Business Resumption / Interruption

  18. Negotiating with vendors • Determine what you want them to do for institution • Scope of their services • Their Experience with types of collections & formats • Skills they have that are lacking from your staff

  19. Communication • Publicizing your disaster • Asking for funds • Talking to the media

  20. Communication • Talking to your staff and administration • Informing your vendors and service providers • For businesses – informing your shareholders

  21. elements of a plan for Computers & Data • Prevention • Proactive planning and training • response • Recovery

  22. Water Damage to Computers • Hardware • Software

  23. Staff • Trauma counseling • Stress release • Reassignment • Responsibilities

  24. MBK Consulting • Disaster Response & Continuous Operations Planning • Disaster Response & Assistance • Referrals to Disaster Recovery Companies and Conservators

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