hr best practices in the aftermath of hurricanes katrina rita -- entergy --

1. HR Best Practices in the Aftermath of Hurricanes Katrina & Rita-- Entergy -- May 5, 2006 SIOP Conference

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3. 2 2006 is the eighth consecutive year ETR has received an emergency award from EEI. We are the only utility in the nation to have received either EEI�s Emergency Assistance Award or Emergency Response Award every year such award has been offered. In 2006, we received the Emergency Response Award after tropical storm Cindy and Hurricanes Katrina and Rita. We received the Emergency Assistance Award for our assistance to FP&L after Hurricane Wilma2006 is the eighth consecutive year ETR has received an emergency award from EEI. We are the only utility in the nation to have received either EEI�s Emergency Assistance Award or Emergency Response Award every year such award has been offered. In 2006, we received the Emergency Response Award after tropical storm Cindy and Hurricanes Katrina and Rita. We received the Emergency Assistance Award for our assistance to FP&L after Hurricane Wilma

4. 3 Hurricane Katrina�s Impact- Power Outages- August 29: HK Made Its Second Landfall as Strong Category 4 Overall facts An unprecedented 1.1 million homes and business were without power at peak period. Louisiana � 800,000 Louisiana customers out. Mississippi - Over 300,000 Mississippi customers out Entire customer base of our New Orleans subsidiary evacuated from New Orleans August 29: HK Made Its Second Landfall as Strong Category 4 Overall facts An unprecedented 1.1 million homes and business were without power at peak period. Louisiana � 800,000 Louisiana customers out. Mississippi - Over 300,000 Mississippi customers out Entire customer base of our New Orleans subsidiary evacuated from New Orleans

5. 4 Hurricane Katrina�s Impact- Destruction & Flooding- Katrina affected 37,000 square miles, roughly 1/3 of Entergy�s service territory. 3,000 miles of transmission lines and 30,000 miles of distribution lines damaged. 263 substations knocked out. 181 transmission lines and 1,560 feeders out. Many generation plants flooded. Eight refineries out. Katrina affected 37,000 square miles, roughly 1/3 of Entergy�s service territory. 3,000 miles of transmission lines and 30,000 miles of distribution lines damaged. 263 substations knocked out. 181 transmission lines and 1,560 feeders out. Many generation plants flooded. Eight refineries out.

6. 5 This graphic is provided courtesy of Time Magazine. On August 30th, the Levees Broke and Floodwaters Inundated New Orleans and Vicinity. Over 50% of all New Orleans households had over 4 feet of flood water. Of the 38,000 properties in New Orleans on the National Historic register, approximately 25,000 were damaged. 350,000 customers out in New Orleans area, half inaccessible from water. This graphic is provided courtesy of Time Magazine. On August 30th, the Levees Broke and Floodwaters Inundated New Orleans and Vicinity. Over 50% of all New Orleans households had over 4 feet of flood water. Of the 38,000 properties in New Orleans on the National Historic register, approximately 25,000 were damaged. 350,000 customers out in New Orleans area, half inaccessible from water.

7. 6 Hurricane Rita�s Impact Second worst storm in company history Heavy wind damage to transmission system and generation plants 766,000 outages in SE Texas and SW Louisiana Three days of rolling blackouts for 142,000 Texas customers September 23: Rita Approached Louisiana & Texas as One of the Strongest Storms Ever 314 transmission lines knocked out All transmission connections from Louisiana to Texas severed 344 substations out 18,000 poles down 12 of 14 generation plants damaged and taken off-line Seven oil refineries without power Pressure from Texas politicians September 23: Rita Approached Louisiana & Texas as One of the Strongest Storms Ever 314 transmission lines knocked out All transmission connections from Louisiana to Texas severed 344 substations out 18,000 poles down 12 of 14 generation plants damaged and taken off-line Seven oil refineries without power Pressure from Texas politicians

8. 7 Together Both Storms -Covered an Area Greater Than the Size of Entergy�s Service Territory-

9. 8 Together Both Storms -Caused More Damage Than We Had Ever Experienced-

10. 9 Each Storm Had Unique Challenges to Address

11. 10 Challenges Met and Expectations Exceeded

12. 11 HR Implications -Katrina- Initially, only 26 employees chose to not accept the temporary assignment and leave the company.Initially, only 26 employees chose to not accept the temporary assignment and leave the company.

13. 12 HR Implications -Katrina, cont.-

14. 13 HR Implications -Rita- Hurricane Rita did not significantly impact business continuity All company facilities available for use within 2 weeks However, some employees were impacted: Delayed redeployment of headquarter employees to Beaumont and Houston Approximately 60 field workers in the area had uninhabitable homes Although damage to transmission, distribution, and substations was extensive and fossil plants experienced significant damage� Although damage to transmission, distribution, and substations was extensive and fossil plants experienced significant damage�

15. 14 HR Implications-Services Provided to Employees & Families- The company provided significant informational, emotional, and economic support services to employees and their families following the storm. The company provided significant informational, emotional, and economic support services to employees and their families following the storm.

16. 15 Services Provided to Employees & Families (continued)

17. 16 Lessons Learned Treat employees consistent with the company�s values Provide counselors on-site Clearly define roles and responsibilities pre-storm for employees to maximize resource allocation Develop contingencies for loss of telecommunications infrastructure Develop a robust employee emergency contact plan/process

18. 17 You Can Count on Entergy

19. Q&A