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New type of problems after CMMI certification in SME

New type of problems after CMMI certification in SME. Mi ćić Janko , Ivanovi ć Mirjana Universit y of Novi Sad Faculty of Sciences Novi Sad, Serbia. Agenda. 1. 2. 3. Certification process itself How it is done and who bares the biggest load. Transitional SME SME trying to adjust .

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New type of problems after CMMI certification in SME

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  1. New type of problems after CMMI certification in SME Mićić Janko, Ivanović Mirjana University of Novi Sad Faculty of Sciences Novi Sad, Serbia

  2. Agenda 1 2 3 Certification process itselfHow it is done and who bares the biggest load Transitional SMESME trying to adjust Overcoming certificationPull-over or sink-under Is SME ready for process certificationHow to find out do you need one Bulletpoints after certificationProblems hiding beneath the certification Conclusion 4 5 6 2/25

  3. 1. Certification process itself-How it is done and who bares the biggest load • Presentation is made from expirience • Worked for two years withing the company before certification • Been the certification responsible inside SME • Working in the company for two years afterwards • ESI Bulgaria supervised the CMMI stage 2. initial level appreisal (IT mark) in 2009 throughout 2010 from GTZ ORF funding 3/25

  4. 1. Certification process itself-How it is done and who bares the biggest load • Seven companies from Serbia participated in the project. • Six of the are SME and only one is a BIG company employing over 400 people • To become certified a company must implement CMMI processes, that are validated by the ESIconsultants, on ONE existing project 4/25

  5. 1. Certification process itself-How it is done and who bares the biggest load • Company must designate a responsible for the certification process • Responsible is a two way channel between ESI and the company's • Certification responsible assembles a team within a company. 5/25

  6. Agenda 1 2 3 Certification process itselfHow it is done and who bares the biggest load Transitional SMESME trying to adjust Overcoming certificationPull-over or sink-under Is SME ready for process certificationHow to find out do you need one Bulletpoints after certificationProblems hiding beneath the certification Conclusion 4 5 6 6/25

  7. 2. Transitional SME-SME trying to adjust • Everybody is well aware of the possitive effects, but few people talk about negative effects of the certification. • From the personal contact with other certification responsibles within other companies involved in the same project following downside conclusions have been gathered 7/25

  8. 2. Transitional SME-SME trying to adjust • Management of the companies not directly involved. • Partialy because the certification is motivated through better market position with certificate than better product quality through certification • Managerial staff does not posses engineering knowledge and as such not being able to actively participate in the process 8/25

  9. 2. Transitional SME-SME trying to adjust • The whole process falls down to engineering staff because „they know what they need“ • Engineers not directly envolved in the process not willing to assist, they see the certification as additional workload during and after the certification is done. • Employees with spare hours not willing to assist due to the fact that documantation will be the proof of their actual payload 9/25

  10. 2. Transitional SME-SME trying to adjust • Management rarely acknowledges documentation related obligations as working hours for engineers • Engineers working on the certification are given additional payload without additional authority resulting in bad working environment • expected to extract essential data from the company without authority to demand results from the employees 10/25

  11. Agenda 1 2 3 Certification process itselfHow it is done and who bares the biggest load Transitional SMESME trying to adjust Overcoming certificationPull-over or sink-under Is SME ready for process certificationHow to find out do you need one Bulletpoints after certificationProblems hiding beneath the certification Conclusion 4 5 6 11/25

  12. 3. Bulletpoints after certification-problems hiding beneath the certification • Documentation itself is not the proof of a good quality product • Documentation created in a way that fulfills the requirements given by the certification authority, not in the way of making essential changes(reason why the certification process is initiated in the first place) 12/25

  13. 3. Bulletpoints after certification-problems hiding beneath the certification • Documentation is not necessarily linked to companies financial inputs so there is a way of “putting things under the carpet” • The whole certification process doesn’t give you answers, just specific guidelines 13/25

  14. Agenda 1 2 3 Certification process itselfHow it is done and who bares the biggest load Transitional SMESME trying to adjust Overcoming certificationPull-over or sink-under Is SME ready for process certificationHow to find out do you need one Bulletpoints after certificationProblems hiding beneath the certification Conclusion 4 5 6 14/25

  15. 4. Overcoming certification-Pull-over or sink-under • Only 3 out of 7 companies went for reappraisal • None of them went for the next level • Very expensive certificate wasted resulting in bad market feedback and lowered working morale • Management demands unreal expectations from new certified processes, which result in bad working environment and low morale 15/25

  16. 4. Overcoming certification-Pull-over or sink-under • Management rarely allows time for the company to adjust to processes • Managements unreal expectation come from not enough involvement and partial interest in the matter • New projects do not allocate enough resources (time, money) for process issues (meetings and documentation), because it is not easy to charge the customer for process related issues 16/25

  17. 4. Overcoming certification-Pull-over or sink-under • Company rarely willing to bare the costs of the process related issues • After some time the company sees processes as obstacles • Companies often disregard the certificates and work around them not willing to reappraise, resulting in low morale and no reappraisal 17/25

  18. 4. Overcoming certification-Pull-over or sink-under • In case the certificate is not used or there is no reappraisal, resources assigned to certification and its processes are bad investments , financially and market oriented 18/25

  19. Agenda 1 2 3 Certification process itselfHow it is done and who bares the biggest load Transitional SMESME trying to adjust Overcoming certificationPull-over or sink-under Is SME ready for process certificationHow to find out do you need one Bulletpoints after certificationProblems hiding beneath the certification Conclusion 4 5 6 19/25

  20. 5. Is SME ready for process certification-How to find out do you need one • Before going to certification process SME should know the following: • Processes involved in certification are time consuming and therefore expensive • Certificate is expensive itself • Projects that are managed by the certificated companies have a shift in their project development processes 20/25

  21. 5. Is SME ready for process certification-How to find out do you need one • “Prerequisite” for a successful certification are following: • Whole SME is engaged in the preparation for making the decision to appraise. • Management sees the certification as a change in their way of working also • Whole company is willing to sacrifice resources for changed working procedures 21/25

  22. 5. Is SME ready for process certification-How to find out do you need one • Certification is seen as ongoing process not as one time appraisal • Management wants better insight in the projects and their control not better market positioning • Management is willing to make the documentation of the “bad work” that’s being produced • Certification responsible is a member of Management 22/25

  23. Agenda 1 2 3 Certification process itselfHow it is done and who bares the biggest load Transitional SMESME trying to adjust Overcoming certificationPull-over or sink-under Is SME ready for process certificationHow to find out do you need one Bulletpoints after certificationProblems hiding beneath the certification Conclusion 4 5 6 23/25

  24. 6.Conclusion • CMMI is unknown certificate in Serbia, and generally in Balkans so no local market feedback • Professional ethics in region is low so questionable documentation • Big international projects require CMMI, but small companies rarely engage in such projects • Few potential upsides and a lot of downsides make CMMI a bad call for SME in Serbia 24/25

  25. Thank you for your attention QUESTIONS? JankoMićić Janko.micic@gmail.com Prof Dr. Ivanović Mirjana mira@dmi.uns.ac.rs 25/25

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