Effective Behaviours; Value each patient/customer and work with colleagues

1. Living our Values RESPECT AND DIGNITY The PHT values were developed after listening to nearly 500 staff. They bring the Trust closer to its vision to be the best hospital, providing the best care by the best people and ensure our patients are at the centre of all that we do. • Ineffective Behaviours; • ‘Process’ patients/customers without care • Work independently of colleagues • Rude, abrupt, unreasonable and allow this behaviour to happen around you • Allow problems to happen and fester and not stand up for what is correct • Behave inappropriately and not in line with the expected behaviours, standards and policy • Behave in a cold, uncompassionate way to patients/customers and colleagues • Effective Behaviours; • Value each patient/customer and work with colleagues • Show courtesy and good manners and challenge those who do not • Listen and speak up for myself and for my customer • Always demonstrate professionalism • Show compassion • What should we be doing? • Talk about the values in a meaningful way to each other and to our patients • Give a clear and consistent values message • Consider the values in every decision we make • Consider how we apply our Values in our everyday • practice • Role model our values to others • Be proud of and live our values Speak to your line manager for more information on PHT values

2. Living our Values QUALITY OF CARE The PHT values were developed after listening to nearly 500 staff. They bring the Trust closer to its vision to be the best hospital, providing the best care by the best people and ensure our patients are at the centre of all that we do. • Effective Behaviours; • Put the patient/customer at the centre of • all I do • Have pride in my job • Endeavour to get it right the first time, learn from my mistakes • Show empathy • Pursue excellence, be open to improve everything I do, be accountable • Ineffective Behaviours; • Put yourself at the centre of all you do at work • Work in a ‘slapdash’ uncaring manner • Do not care about outcomes, consistently make the same mistakes • Uncaring, non-personal attitude • Do what needs to be done, hide mistakes, do not reflect and behave defensively • What should we be doing? • Talk about the values in a meaningful way to each other and to our patients • Give a clear and consistent values message • Consider the values in every decision we make • Consider how we apply our Values in our everyday • practice • Role model our values to others • Be proud of and live our values Speak to your line manager for more information on PHT values

3. Living our Values WORKING TOGETHER The PHT values were developed after listening to nearly 500 staff. They bring the Trust closer to its vision to be the best hospital, providing the best care by the best people and ensure our patients are at the centre of all that we do. • Effective Behaviours; • Work with partners to get the best deal for customers/patients • Display mutual respect and cooperation; involve all, irrespective of grade • Value other peoples contribution • Look at how we do things and change practice if it isn't working • Share ideas • Ineffective Behaviours; • Work in isolation and don’t consider the needs of others • Lack of respect and deliberately awkward, treating people inconsistently • Take people for granted, ignore people and ignore others opinions • Do not reflect and am unwilling to change my practice • Work in isolation and do not innovate or share good practice • What should we be doing? • Talk about the values in a meaningful way to each other and to our patients • Give a clear and consistent values message • Consider the values in every decision we make • Consider how we apply our Values in our everyday • practice • Role model our values to others • Be proud of and live our values Speak to your line manager for more information on PHT values

4. Living our Values EFFICIENCY The PHT values were developed after listening to nearly 500 staff. They bring the Trust closer to its vision to be the best hospital, providing the best care by the best people and ensure our patients are at the centre of all that we do. • Ineffective Behaviours; • Procrastinate, waste time and do not complete tasks • Unnecessarily overcomplicate matters, without consideration for others • Waste resources and continue to do so • Accept the status quo, ‘this is how it has always been done’ • Waste time, resources and distract others. Do not improve processes • Effective Behaviours; • Complete every task undertaken in a timely manner • Keep it simple • Spend and use NHS resources wisely • Actively look for opportunities to eliminate waste • Work efficiently • What should we be doing? • Talk about the values in a meaningful way to each other and to our patients • Give a clear and consistent values message • Consider the values in every decision we make • Consider how we apply our Values in our everyday • practice • Role model our values to others • Be proud of and live our values Speak to your line manager for more information on PHT values

5. Living our Values Speak to your line manager for more information on PHT values