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CVP API Business Value

CVP API Business Value. Sunil Vashist ( svashist@cisco.com ) Product Manager – Cisco Unified Customer Voice Portal. CVP APIs Functionalities . Architecture. GUI. Authenticated REST request. DB. HTTP. OAMP Server. WSM. OAMP. JMX. ORM. ORM. VXML files. M edia files.

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CVP API Business Value

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  1. CVP APIBusiness Value Sunil Vashist (svashist@cisco.com) Product Manager – Cisco Unified Customer Voice Portal

  2. CVP APIs Functionalities

  3. Architecture GUI Authenticated REST request DB HTTP OAMP Server WSM OAMP JMX ORM ORM VXML files Media files Syslog configuration and SNMP v1/v2 alerts • Service Assurance APIs • Service Fulfillment APIs

  4. CVP APIs Business Value • REST based request response model (supports both JSON & XML) • Easy manageability of media files (Agent greetings & prompts) • Easy manageability of VXML scripts across network • Ease of syslog configuration • Easy manageability of SNMP alerts • Role based access on the APIs (future) • Ease of integration

  5. Cisco CVP CDN Portal Developer Resources for Partners

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