360 Degree Benefits of Corporate University

1. Since 1946 360 Degree Benefits of Corporate University Hazem Hassanein SPHR – GPHR Corporate HR Director

2. Pharmaceuticals Medical Equipment Perfumes & Cosmetics Victoria's Secret Consumer Health Care & Home Appliances Food Consumer Products

3. Pharmacy Chain

4. Training Vs. Education Training Education • We train for Skills • We educate for Knowledge • Education tells: • “Why we need this job?” • Training tells: • “How to do & excel the job?” • The person who has the job knowledge usually leads them • The person who’s trained for the job gets a job easily Corporate Universities should focus on Education more than just Training

5. Contradiction !!!

6. Expectations Survey • The coming survey came out in 1946 by Labor Relations Institute of NY • These studies have been replicated with similar results by Ken Kovach (1980) • Valerie Wilson, Achievers International (1988) • Bob Nelson, Blanchard Training & Development (1991) • Sheryl & Don Grimme, GHR Training Solutions (1997-2001). ALTHOUGHT EVERY THING CHANGES, SOMETHING THAT HAS NEVER CHANGED IN OVER 50 YEARS; THE SURVEY RESULTS

7. 10 Things Employee Wants 1. Full appreciation for work done 2. Feeling “in” on things 3. Sympathetic help on personal problems 4. Job security 5. Good wages 6. Interesting work 7. Promotion/growth opportunities 8. Personal loyalty to workers 9. Good working conditions 10. Tactful discipline Lack of Empathy (the ability to sense how others feel) 8 10 9 2 1 5 3 6 4 7

8. The Survey proved that, • We are our emotions • Our personal and professional lives interface continually • if we don’t welcome and use our emotions at work, our productivitylevel will be underdeveloped • Emotions give us information and help us make better decisions.

9. Productivity • Corporate University should Educate & Train the leaders develop their “Emotional Intelligence Competence” Which will have a positive effect on Productivity

10. Today’s Business Challenges • Managing Change & Increasing Flexibility • Learning Organizations • Knowledge Management

11. Managing Change • Change is the process of alteration or transformation that individuals, groups and organizations undergo in response to external or internal factors • Organizations that consistently outperform their competitors are not only open to change but have an underlying motivation to profit from change.

12. The 5 Disciplines of Learning Organizations

13. Knowledge Management Process Knowledge to Enhance Individual & Organizational Performance

14. I don’t see a better chance than • Corporate universities to Educate & Train employees the Change, Flexibility, Learning & Knowledge management Competences. • Flexibility; • Managing Change, • Responsiveness • Learning Organizations & • Knowledge Management

15. Question? Do you think that corporate university should focus only on Leadership Development?

16. Other CU Benefits • Talent Development Rather than leadership development • Making use of our Tacit capabilities and reliability • Employment Branding • Feasibility and Chance of Making Profits • And more important, a very critical strategic tool; Indorsing Culture, Unifying objectives & finally Create the “Alignment”

17. 360 Degree Benefit of CU

18. Thank You Hazem Hassanein Corporate HR & Admin Director Al-Hajery Group hazem@hajery.com hazhassanein@yahoo.com