TCS iON Learning Services for Government Departments

1. TCS iON Learning Services For Government Departments

2. Agenda Challenges 1 Learning Services Offering 2 7 Key Digital Interventions 3 4 Key Outcomes 5 Value Proposition Product Enablers 6 Commercial Model 7

3. Challenges Rigor required for managing competencies is missing in many cases Employees may not have easy to accessengaging learning avenues Departments Learn in Silos Continuous Learning & Competency Management is seen as an overhead

4. Learning Services Offering A Shared Services Model to manage end to end learning for Government Departments PRE Learning Post Learning During Learning • Assess and Certify • Competency tracking • Reports and Analytics • Course Management • Training Management • Registration Management • Course Delivery • Communication & Collaboration • Employee Management Improved Learning Adoption Accelerated Learning Reduced Administrative Overhead

5. Pre Learning Pre Learning Process Course Management Listing and identification of the courses that will form the training program Enable SMEsto come on the learning platform and collaborate to create, finalize and host courses Training Management Creating Training Calendar which includes location, batch and date of training Identifying trainers for courses and employee role wise identification of competencies and mapping their learning path Registration Management Participant profiling into relevant batches based on their roles, course type, location and training category Enablement for on demand training for employees

6. During Learning During Learning Process Communication and Collaboration Notifying employees via alerts and messages to provide information on training schedule and courses Platform to collaborate and engage with one another and share ideas Course Delivery Enabling employees to access training dossier consisting of pre read materials and other course and training related information Enabling employees to access interactive course content day wise, lecture wise based on training scheduled Employee Management Empowering employees to provide feedback on courses and trainers to better improve processes Trainers will be able to teach employees and mark their attendance

7. Post Learning Post Learning Process Assess and Certify Robust assessments to quantify and measure employee learning and training Ability to certify employees based on courses and assessments completed Employee Career tracking Track and manage learning path of employees post training Employees can aspire for various courses and roles to improve skillset Reports and Analytics Access to key reports and dashboards to provide analytics on employees, trainers, courses statistics and trends Scheduling of reports and providing 360 degree overview to senior management for key decision making

8. Key Activities for Employees • View Training Calendar • Competencies • View Competencies - In Progress / Held / Inactive & Expired • Claim New Competency • Raise Training Requests • Courses • View Role History • View Course Catalogue • View Mandatory Courses • View Enrolled Courses • Enrol for a course • Launch Course • View Learning History • Share “My Aspirations” • View Workflow

9. Key Activities for Supervisor • Manage Training Request • Map New Role • Map New Competency Employee Features • Manage Workflow • Team Learning • Action on Feedback • Reports • Pre-Configured • On Demand • Employee Wise Training Details • Training Calendar Details • Training Attendance Details • Training

10. Key Activities for Administrator • Maintain Masters For: Employee Features • Course • Faculty • Competency • Proficiency • Role • Course Competency and Proficiency mapping • Exit Criteria • Feedback & Reports Supervisor Features

11. 7 Key Digital Interventions to help organizations deliver Impact Access to Content Engaging Content Integrated Learning Platform Phygital Learning • Anytime access • Anywhere access • Any device access • Right Content • Domain/Role based content • Interactive • User friendly • Multiple learning content type • “Addictive” learning • Physical Training Centers • Digital Training Learning Standardization Assessment as a Learning Engine Learning Market Place • Learn – Assess - Identify Gaps • Assess – Identify Gaps - Learn • Develop once • Deploy multiple times • Leverage support from key resources • Identify Best-in-class learning content • Available on cloud • Own & Learn  Learn & Don’t Own

12. Re-imagination of Learning – Outcome Contextualize and tailor courses based on employee’s service progression needs Best-in-class learning service available improving competency and productivity Involve employees in continuous learning from Day-1 Managed platform administration and learning content curation Create a single platform to impart and manage learning throughout the employee’s service tenure

13. Value Proposition Senior Management Training Department • Reduction of Training Duration in Physical Centers through Phygital Training • Complete view of competencies of all employees • Improved Communication and collaboration mechanism • Access to Analytics and MIS Reports to make informed decisions • Standardize Training across organization • Achieve scale in Training • No Capex Investment on Infrastructure • Access to Analytics and MIS Reports to make informed decisions • Anywhere / Anytime / Any device access to content • Multi modal learning • Automatic reminders for training • Collaborative Learning - pre / during / post training Government Employee `

14. Product, Platform Enablers • iDL • Course Management • Learning Communities • Assessment Engine • Analytics • iLearn • Track Competency • Apply for learning • Role definition and mapping • Content Management Services • Migrate Content • Create Content • iDLH • Consume external Learning Content • Monetize Content

15. Commercial Model Core Services Add On Services User License Fee Content Services Fee • Factors deciding the fee: • Creation of new content • Updates to existing content • Content Curation & Digitization • Ensuring SCORM compliance for existing content TCS iON Learning Services Initial Setup Fee • Factors deciding the fee: • Courses to be uploaded • Integration with Moodle/Vidyo etc. • Assessments to be created • Community Creation/Entity • Trainings to be conducted • Configure authorized users External Course Subscription Fee • Factors deciding the fee: • Learning Courses subscribed in the Learning Hub.

16. Thank You