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Departments

Departments. Human Resources. Recruitment Job description Person specification Job adverts Applications and CVs Interviews. Retention Disciplinary Action Training and Development Promotion Trade Union Negotiations. Legislation: Equal Pay Act 1970 Sex Discrimination Act 1975 & 1986

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Departments

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  1. Departments

  2. Human Resources • Recruitment • Job description • Person specification • Job adverts • Applications and CVs • Interviews • Retention • Disciplinary Action • Training and Development • Promotion • Trade Union Negotiations • Legislation: • Equal Pay Act 1970 • Sex Discrimination Act 1975 & 1986 • Race Relations Act 1976 • Disability Discrimination Act 1995 • Health and Safety at Work Act 1974 • Employment Rights Act 1996

  3. Finance Department • Financial Accounting • Recording all transactions • Keeping all financial records • Preparing financial reports • Costs and Budgets • Work out all costs of products/services • Analysing past costs • Setting targets and department budgets • Comparing budgets to actual figures • Managing Finance • What resources are needed • Raising additional capital for new resources • Payroll • Recording employee hours worked • Calculating pay and deductions

  4. Administration Gives support to the whole business and to all the functions • Clerical, filing and keeping records • Photocopying • Secretarial services • Reception/telephone • Incoming and outgoing mail

  5. Operations Raw Materials Production Process Finished Product • Types of production: • Job – one off item, i.e. a painting • Batch – make a load of one item i.e. bread • Continuous flow – made along a production line i.e. a car • Quality Control • Quality control/inspection • Quality assurance

  6. Customer Service • Information of product/service ranges • Delivery information • Product safety • Product/service advice and information • Information on credit facilities • After sales service – guarantees, help lines

  7. ICT Support In house support to all departments Setting up departmental systems Website updates

  8. Marketing and Sales • For the customers to buy a good or service it must be: • The right product • In the right place • At the right time • At the right price • Marketing mix: • Product • Price • Promotion • Place • Two types of market research: • Primary research (Field) • Secondary Research (Desk) • Products need to be promoted in order to gain sales, this can be through: • Point of sale • Advertisements • Sponsorship • Competitions

  9. Activity Marketing the Can! FIZZO

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