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The ISO 9002 Quality Assurance Management System

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The ISO 9002 Quality Assurance Management System

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    1. 1 The ISO 9002 Quality Assurance Management System For SCHOOLS

    2. 2 QUALITY EDUCATION: Customer Satisfaction

    3. 3

    4. 4 Upgrading : Service Quality Product Quality Personnel Quality

    5. 5 A Proven Successful Quality Assurance System ISO 9000

    6. 6

    7. 7 A BRIEF INTRODUCTION TO ISO 9000

    8. 8 QUALITY MANAGEMENT PRINCIPLES Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships

    9. 9 ISO 9000 is about QUALITY Quality is: defined by customer needs defined in terms of fitness for purpose achieved through continuous improvement managed through prevention not detection ‘getting it right at the first time’ measurable

    10. 10 ISO stands for I nternational O rganization for S tandardization

    11. 11 Self-manageable P-D-C-A Plan what you do Do what you planned & record what you did Check the results Act on the difference

    12. 12 ISO 9000 REQUIRES : PLAN, DO, CHECK & ACT with CONSISTENCY : CUSTOMER SATISFACTION MANAGEMENT SUPPORTS RESOURCES MANAGEMENT PROCESS MANAGEMENT RESULTS ANALYSIS CONTINUOUS IMPROVEMENT

    13. 13 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME

    14. 14 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM

    15. 15 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION

    16. 16 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION

    17. 17 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION

    18. 18 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION REVIEW

    19. 19 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION REVIEW

    20. 20 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION REVIEW

    21. 21 THE CONTINUOUS IMPROVEMENT MECHANISM UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION REVIEW

    22. 22

    23. 23 ISO 9000 - 20 Elements 4.1 Management Responsibility 4.2 Quality System 4.3 Contract Review 4.4 Design Control 4.5 Document & Data Control 4.6 Purchasing

    24. 24 ISO 9000 - 20 Elements 4.7 Control of Customer Supplied Product 4.8 Product Identification and Traceability 4.9 Process Control 4.10 Inspection and Test Status 4.11 Control of Inspection, Measuring and Test Equipment.

    25. 25 ISO 9000 - 20 Elements 4.12 Inspection and Test Status 4.13 Control of Nonconforming Product 4.14 Corrective & Preventive Action 4.15 Handling , Storage, Packaging, Preservation and Delivery 4.16 Control of Quality Records 4.17 Quality Audits

    26. 26 ISO 9000 - 20 Elements 4.18 Training 4.19 Servicing 4.20 Statistical Techniques

    27. 27 Stages Setting up Steering Committee Design of Management System Training all Staff Setting up documentation system Implementation Monitoring & Evaluation

    28. 28 Stages Internal Audit & Pre-assessment audit Certification Audit Registration Maintenance of the system Internal Q Audit Surveillance Visit

    29. 29 Self-manageable Plan what you do Do what you planned Record what you did Check the results Act on the difference

    30. 30 Standardized Clearly listed requirements / guidelines World-wide acceptance The standard was revised in 1994 to make it applicable to all kinds of organisations There will be another revision in 2000 to catch up with the latest requirement of qualityThe standard was revised in 1994 to make it applicable to all kinds of organisations There will be another revision in 2000 to catch up with the latest requirement of quality

    31. 31 Systematic Inter-relationship of elements Comprehensive Team work Elements are tightly corelated. The 20 elements conserve as a comprehensive checklist for managmentElements are tightly corelated. The 20 elements conserve as a comprehensive checklist for managment

    32. 32 Customer-oriented Needs defined by customer Stress on customer satisfaction Enhancement of quality culture It stressed the satisfaction of your customersIt stressed the satisfaction of your customers

    33. 33 Objectively assessed Internal audit (Self-assessment) Audit by 3rd party The management system governs Regular self-evaluation is a must & a 3rd party’s assessment & effectiveness to maintain the certification statusRegular self-evaluation is a must & a 3rd party’s assessment & effectiveness to maintain the certification status

    34. 34 Clearly Documented Data and record control Document process Every item, no matter it is a procedure, a product or a responsibility, must be identifiable and traceable in black and white. The organisation is governed by a system not by a single person.Every item, no matter it is a procedure, a product or a responsibility, must be identifiable and traceable in black and white. The organisation is governed by a system not by a single person.

    35. 35 Human resources planning and control in ISO 9001 QMS

    36. 36 5.1 Management commitment Top management shall provide evidence of its commitment to the development and improvement of the quality management system by: d) Ensuring the availability of necessary resources

    37. 37 5.5.2 Responsibility and authority Functions and their interrelations within the organization, including responsibilities and authorities, shall be defined and communicated in order to facilitate effective quality management.

    38. 38 5.5.4 Internal communication The organization shall ensure communication between its various levels and functions regarding the processes of the quality management system and their effectiveness.

    39. 39 6.1 Provision of resources The organization shall determine and provide, in a timely manner, the resources needed To implement and improve the processes of the quality management system, and To address customer satisfaction.

    40. 40 6.2.1 Assignment of personnel Personnel who are assigned responsibilities defined in the quality management system shall be competent on the basis of applicable education, training, skills and experience.

    41. 41 6.2.2 Training, awareness and competency The organization shall: Identify competency needs for personnel performing activities affecting quality; Provide training to satisfy these needs; Evaluate the effectiveness of the training provided;

    42. 42 6.2.2 Training, awareness and competency d) Ensure that its employees are aware of he relevance and importance of their activities and how they contribute to the achievement of the quality objective; e) Maintain appropriate records of education, experience, training and qualifications.

    43. 43 7.4.1 Purchasing control The organization shall control its purchasing processes to ensure purchased product conforms to requirements. The type and extent of control shall be dependent upon the effect of subsequent realization processes and their output.

    44. 44 7.4.1 Purchasing control The organization shall evaluate and select suppliers based on their ability to supply product in accordance with the organization’s requirements. Criteria for selection on periodic evaluation shall be defined. The result of evaluations and follow-up actions shall be recorded

    45. 45 7.4.2 Purchasing information Purchasing documents shall contain information describing the product to be purchased, including where appropriate: - personnel

    46. 46 THANKS!

    47. 47 Any Questions ?

    48. 48 THE END

    49. 49 Thank you very much for your patience !!

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