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The concept

The concept. 3 transport authorities in the Oslo region: -AS Oslo Sporveier (Oslo county) -Stor-Oslo Lokaltrafikk a.s (Akershus county) -NSB BA (National railway - State owned) 1 common information provider:. Business area. Database handling - time schedules PT Passenger Information

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The concept

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  1. The concept 3 transport authorities in the Oslo region: -AS Oslo Sporveier (Oslo county) -Stor-Oslo Lokaltrafikk a.s (Akershus county) -NSB BA (National railway - State owned)1 common information provider:

  2. Business area • Database handling - time schedules PT • Passenger Information • Ticket sales and service • Marketing of PT • Press & Media service • Development and sale of distribution systems for passenger Information and ticketing • Cooperation with similar entities

  3. Key figures (2000) • 3,2 million customers a year • Turnover 124 mNOK (16 mEuro) • Ticket sales 97 mNOK (12 mEuro) • Information sales : 23,8 mNOK (3 mEuro) • Others: 3,5 mNOK (0,4 mEuro) • 70 employees, 45 man-years • Administration/developmentr: 10 people

  4. Financing • Information is paid for by the owning companies through negotiated contracts • Separate agreements for ticket service • Information contracts with non-owner companies negotiated on a cost-cover basis. • All PT companies are welcome to participate, neutrality is essential

  5. 5 Information channels • Servicecentre in downtown Oslo • Servicecentre at Oslo airport • Callcenter tel 177 • Internett www • Mobile Internett - wap • Speech recognition (2002)

  6. Servicecentre The main Servicecentre had 420.000 customers in the year 2000. The Servicecentre at Oslo airport had 74.000 visitors

  7. Tel 177 national PT enquiry service The 177 call-centre in Oslo handled more than 1,2 million customers in the year 2000. The main software system used in the callcentre is the travelplanner Topp3

  8. www.Trafikanten • Interactive travelplanner • Interactive maps • Adress search • Timetable (PDF) printing • Deviations / delays • Tickets & tariffs • News & general info • e-Sale of tickets (09/01

  9. Travel planner on wap phones • Trafikanten introduced their travel planner on WAP in October 1999: • Simple 2 layer menu • Stop names only • Acronyms for stops • Date /time • 6.000 users monthly

  10. WAP use is increasing

  11. Callcentre 177 use is declining

  12. Strong increase for www

  13. Total demand

  14. Product development • Database solution supporting the Travel Planner and all other customer systems • Intranet solution for daily updating of agents • Interactive solutions on the web • Travel Planner on WAP telephone • Travel Planner with Speech recognition • New telephone terminals with locationbased maps integrated with our travelplanner (first release Nokia 9210)

  15. Trafikanten’s Travel Planner • Search engine from DOSK AB Gothenburg • Upgraded application based on NT • Covers 4500 stops and +10.000 addresses • Fast response time; less than 0,3 sec • Tailored solution to Trafikantens needs • Object-oriented programming language with standardized Application Programming Interfaces

  16. Intranet for call-centre agents • Support sw tool for call-centre agents • Distribution of “minute to minute” information • Pop-up broadcast/chat program for alert messages • Simple, cheap and reliable solution • Edited by call-centre supervisors monitoring the daily operations / traffic situation

  17. Intranet for call-centre

  18. Data exchanges and Databases • SQL database (Oracle) • “ToppTwins” scheduling program used for data maintenance • “Regtopp” transport format used for data exchange. The format is supported by all existing route planning systems in the Norwegian market: • Twins from Dosk • Hastus from Giro • Trainplan (UK) • PCruter from Datagrafikk • TR-Bus from TR-Partner • Simple and versatile transportformat

  19. System architecture Hastus TR-Bus Trainplan Topp3 local Topp3 www Convert twins wap Compiler Via FTP to Topp3on the web

  20. Challenges • Operators and authorities must agree on how to handle and finance Information services in an environment where each operator is focused on promoting his own products only • Competition, loyalty schemes and special fare-structures makes it difficult to integrate the regional/national PT lines within neutral information providers like Trafikanten

  21. Solutions? • Travel Information must be integrated within a framework independant from the interest of each single operator • The organizing authorities must be willing to take a stronger control and allocate the necessary funds • Is mobility centres where we integrate PT and mobility info for all a way to go?

  22. EU Commission proposal • The Commission has proposed several requirements of how to ensure good information within public service contracts in passenger transport (draft directive) • emphasizes the responsibility of the organizing authority • emphasizes the necessity of having complete, correct and up-to date information easy available from all operators

  23. Pay-back on schedule information • In the year 2000 Trafikanten served 3,2 million customers. With 12-14% of these as new travellers we indirectly generate ticket revenues of 9 million EUR compared to our operational cost of 2,9 mill EUR in the same period

  24. We attract new customers!

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