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Seagate

Seagate. VMI Standard. Latest Version Effective Date : 10/March/2009. Objective and Expectations. The objective of this document is to set the criteria for voiding warranty at the time of receiving returned disk drive products. Expectations

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Seagate

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  1. Seagate VMI Standard Latest Version Effective Date : 10/March/2009

  2. Objective and Expectations • The objective of this document is to set the criteria for voiding warranty at the time of receiving returned disk drive products. • Expectations • Seagate expects Distributors and their channels to follow the acceptance criteria as outlined in this document rigorously. It is important that Distributors and their networks to get familiar with Seagate/Maxtor products. This is to prevent returns with mix boards and product families from tampered units • Seagate expects Distributors and their channels to assist in preventing abused and/or unauthorized modification of Seagate HDD, such as tampered and counterfeit drives, and to prevent them from being returned to Seagate via RMA • Failure to comply or to assist in preventing abuse, neglect, modification of any Seagate products with removed, damaged or tampered labels, will result in VOID warranty or debit charges to you by Seagate • Distributors and Resellers are expected to support Seagate guidelines and intent of this VMI document • These VMI criteria are subject to change and amendment without prior notice. All related VMI criteria questions are to be coordinated through Seagate Customer Service Organization for clarification and response. Contact your Customer Service team to address this directly with Seagate CSO Account Management.

  3. Definitions and Workbench Requirements • EHS REQUIREMENTS and RULES: • All Seagate drive handling and ESD protocols shall be followed at all times. If you need training or instruction, please contact Seagate Customer Service team. • All VMI Testing must be conducted in a workbench with an ESD-safe matting. • All VMI operators must wear heel/wrist straps daily as an ESD precaution. • All VMI operators must be trained in safe drive handling protocols including shock prevention. • No food or drink shall be allowed in the inspection area or near workbench as it may cause electrical shock hazard if spilled on the equipment or contaminate the product.

  4. Full VMI Check – Acceptance Criteria – Quick Reference

  5. VMI Check – Acceptance Criteria – Quick Reference

  6. VMI Check – Acceptance Criteria – Quick Reference

  7. VMI Check – Acceptance Criteria – Detail Reference Example of reject ed defect (photo) Example of Good(photo) sample of damage seal

  8. VMI Check – Acceptance Criteria – Detail Reference Example of Good (photo) Example of rejected defect (photo) no sign of damage, slight scratches is acceptable screw head damage

  9. VMI Check – Acceptance Criteria – Detail Reference Example of rejected defect (photo) Example of good component (photo) Sample of good soldering evidence of soldered component

  10. VMI Check – Acceptance Criteria – Detail Reference Example of Rejected defect (photo) Example of rejected defect (photo) Burned component Severely burned PCB

  11. VMI Check – Acceptance Criteria – Detail Reference Example of Accepted defect (photo) Example of rejected defect (photo) Missing component Broken component

  12. VMI Check – Acceptance Criteria – Detail Reference Example ofAccepted defect (photo) Example of rejected defect (photo) cracked portion of connector

  13. VMI Check – Acceptance Criteria – Detail Reference Example of Accepted defect (photo) Example of Rejected defect (photo) Sample of bent SATA pins Sample of missing power pins

  14. VMI Check – Acceptance Criteria – Detail Reference Example of accepted defect (photo) Example of rejected defect (photo) gum eraser non-permanent marking can be erased using a gum eraser excessive indelible marking

  15. VMI Check – Acceptance Criteria – Detail Reference Example of good mounting screw hole (photo) Example of rejected defect (photo) screw thread worn out mounting screw hole with no sign of tampering or damage

  16. VMI Check – Acceptance Criteria – Detail Reference Example of good (photo) Example of rejected defect (photo) Hidden “Maxtor” logo is visible when exposed to black light (UV Light) Counterfeit security label, no “Maxtor” logo under black light (UV light)

  17. VMI Check – Acceptance Criteria – Detail Reference Example of good (photo) Example of rejected (photo) Topcover SN : 5ND4JPBE Topcover SN : L3AKQH6G Baseplate SN : L3ALM8PG Baseplate SN : 5ND4JPBE REJECT: Mismatch SN between topcover and baseplate ACCEPT: Baseplate and topcover SN are tally

  18. Thank You

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