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MTAC Satisfaction Survey May 2010

MTAC Satisfaction Survey May 2010. Respondents * 8 9 Respondents * Primarily MTAC representatives (64%) * Association Executives (24%). Methodology Respondents were asked to indicate how much they agreed or disagree with 11 statements about MTAC. Summary of Findings. Key Insights.

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MTAC Satisfaction Survey May 2010

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  1. MTAC Satisfaction SurveyMay 2010

  2. Respondents* 89 Respondents* Primarily MTAC representatives (64%)* Association Executives (24%)

  3. MethodologyRespondents were asked to indicate how much they agreed or disagree with 11 statements about MTAC

  4. Summary of Findings

  5. Key Insights * MTAC is effective in identifying and working on important issues * It is providing valuable, relevant and timely information * Improvement to MITS website would be helpful * Process to initiate Work Groups needs improvement * Work Group recommendations need better implementation

  6. Strong Agreement MTAC effective in identifying issues of mutual interest and importance to USPS and mailing industry 47% strongly agree 52% agree

  7. Strong Agreement MTAC members receive valuable information from USPS 39% strongly agree 56% agree

  8. Strong Agreement MTAC’s General Session topics provide relevant and timely information 36% strongly agree 60% agree

  9. Strong Agreement MTAC’s Leadership Committee ensures that the most important initiatives are being worked on 28% strongly agree 52% agree

  10. Moderate Agreement MTAC’s Work Groups focus on the highest priority issues facing the USPS and the mailing industry 28% strongly agree 46% agree

  11. Moderate Agreement “Dear MTACer” updates provide useful information 21% strongly agree 51% agree

  12. Moderate Agreement Work Group presentations at MTAC General Sessions provide useful information on the focus of the Work Group and progress being made toward the Work Group’s objectives 18% strongly agree 55% agree

  13. Moderate Agreement Access to MTAC information on the MITS website is easy and convenient 17% strongly agree 53% agree

  14. Moderate Agreement The process to initiate an MTAC Work Group is effectively communicated 10% strongly agree 56% agree

  15. Weak Agreement The process to initiate an MTAC Work Group is effective 9% strongly agree 49% agree

  16. Weak Agreement Findings and recommendations from MTAC’s Work Groups are effectively implemented 10% strongly agree 32% agree

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