Parental Satisfaction Survey 2010/11

1. Parental Satisfaction Survey 2010/11 Summary of Findings: • Overall response to the survey was low with only 18.5% returning a completed form • Overall satisfaction of the services was calculated as 90%. The remaining 10% failed to complete this question. No form stated they were ‘not satisfied’. • Comments were mainly of a positive nature • No service is considered poor, with the majority of current services offered being seen as at least good or excellent. • The most popular service is ‘Messy Monkeys’ • A high number of comments and requests have been for more services on a Saturday • Comments also included that they felt very welcome by the staff and found the environment to be ‘fun’ and ‘safe’. • A high number of requests were for cooking courses and parenting workshops • Area for development for the Centre highlighted by the survey is to improve the advice and support we offer for returning to work / further education

5. A few Questions for the Dads! Additional comments: ‘I always feel very welcomed so don’t feel out of place like other clubs I’ve been to.’ ‘I prefer to attend as a family’ ‘It gives me somewhere safe to take my child to learn and play’ ‘Any chance of classes at weekends?’ ‘Football on Saturday has been good for me and my son – time for us!’

6. Additional Service Requests • Cooking – 39 requests • Parenting skills/ tips (inc potty training, sleep routines) – 28 requests • Family Learning – 15 requests • IT skills – 11 requests • Managing money – 7 requests Other requests:- • Health Visitor Drop-in clinic • Growing foods / gardening • Self defence • Health & fitness for adults • Parent and baby yoga • Paediatric first aid • Art / craft courses • Photography • Saturday services • More football courses

7. What comments does your child make with regards to the activities offered likes/dislikes? Loves the singing, constantly sings songs he has learned, he knows all the staff names and gets excited when I tell him when we are going to Franche! Loves playing on the trykes and in the sandpit. She loves to dress up which is fab because we do not have those outfits at home! Absolutely loves Fundamentals! He says he loves Messy monkeys and George! He doesn’t really speak much yet, but his face lights up when he sees the chickens and George the rabbit, because he knows where he’s going I can tell by her reactions that she loves being massaged – very contented.

8. Do you feel attending Chestnut Children’s Centre has made a difference to your family life? ‘Yes, it has given myself and my children an opportunity to meet and interact with other parents and children, in a safe, happy environment with excellent staff. It has meant that I have been able to get out of the house with 2 young babies as I have had the help and support of the staff at the centre to help me, where as if the centre was not there, I would have been stuck at home.’ Other Comments: The support from the staff can not be faulted, they are fantastic I’m really impressed with it as it is My child has a number of allergies but we’ve never been excluded – they’ve even supported me with my child’s transition to a new school in September’ ‘Attending the Centre has supported my child’s growing confidence – swimming ‘ ‘Staff are very enthusiastic, and helpful’ ‘It great to find activities to do with your children when you have no money’ I’m back at work now so unable to attend, any chance of a stay & play on Saturday?

9. How satisfied are you with the services delivered by Chestnut Children’s Centre