Achieving Results

1. Achieving Results

2. Housekeeping Break Restrooms Cell phones, pagers, text messaging Evaluations sent by email (within 3 days) Workshop counts toward Pro3 certification Do not need to do anything to get credit; it will be given automatically based on roster in the training room Roster routed at end of workshop

3. A Key Competency • A key competency*—results orientation • What is results orientation? • Ability to focus on the desired result of one’s own or one’s unit’s work, set challenging goals, focus effort on the goals, and meet or exceed them *Competencies are abilities, skills, traits, or behaviors that contribute to superior performance on the job

4. A Key Competency • Why is this results focus and execution important for success? • Identified as a core competency by successful department administrators at UF • A core competency for success in many types of positions

5. Achieving Results • Tools Bubble Sort SMART Performance Tree • Skills Build a strategy Identify key results Create clear and compelling goals • Foundation – Results Mindset Grit/Courage Response-ability Action

6. Overall Objective • To improve our ability to achieve the results we want at work • Fostering a results mindset • Identify and implement practices that foster a results mindset • Identifying key results • Describe and use a process to identify key results • Creating effective goals • List the characteristics of effective goals and use to create clear and compelling goals • Designing a strategy for success • Describe and use a tool to create strategy

7. The Results Mindset Section I

8. The Results Mindset • Courageous • Mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty (root heart) • Response-able • To take responsibility for making a choice and taking an action in every circumstance • Active • Producing or involving action or movement

9. Barriers • Fear • Fear of criticism or rejection • Fear of the unknown • Fear of change • Fear of failure • Often comes in the form of worry patterns or downward spiral thinking

10. Barriers • Thinking like a victim and learned helplessness • Honking louder and longer at a self-service gas station • How does this show up at work? • Inertia • Old habits are hard to break!

11. The Results Mindset: Courage

12. The Results Mindset: Courage • Habits of thinking that help foster a results mindset • Overcome fear and anxiety with focus • Step 1 – Clarify what you want to do (what results are most important and what that looks like) and why you want to do it • Step 2 – Regularly focus on what you want and why • Step 3 – When you start to feel anxious, re-focus…“Throw another film on the projector and watch what happens”

13. The Results Mindset: Courage • Think about an upcoming event or project that has you worried. Ask yourself… • What’s really the worst that could happen? • What can I do to help reduce that possibility? • What is the best that could happen? What if all goes really well? • What can I do to increase that possibility?

14. The Results Mindset: Courage • Habits of thinking that help foster a results mindset • Overcome fear and anxiety with knowledge • Practice aggressive learning • “The less you know about a subject, the more fearful you are about trying something new or different in that area.” • Get ideas from others who have had some success in this area

15. Challenges… • What are the challenges that keep you from achieving the most important results in your job? • List 10 • Identify the top 3

16. The Results Mindset: Response-ability • Habits of thinking that help foster a results mindset • Overcome learned helplessness/thinking like a victim (“Honking louder and longer at a self-service gas station”) with influence • Focus on what you can control or influence, not what is out of your control • Focus on the actions that you can take to move toward the result you want • Given this state of affairs, what can I do?

17. Circle of Concern vs. Circle of Influence • Department budget cuts • My past mistakes • Job security • My happiness • Weaknesses of other people • My commute time • How others treat me

18. Challenges… • What are the challenges that keep you from achieving the most important results in your job? • List 10 • Identify the top 3 • For these challenges… • How can I influence? Or, where is my influence in relation to this challenge?

19. The Results Mindset: Response-ability • Habits of thinking that help foster a results mindset • Overcome learned helplessness with better questions • Quicksand vs. Sparkplug questions

20. The Results Mindset: Response-ability • Quicksand questions -Pull us down, weaken us, dampen our enthusiasm, and look for someone to blame • “How can they be so stupid?” “What’s wrong with them?” • Sparkplug questions -Work to ignite our resources and thrust us (and others) forward • “What is the best way for me to present my case?” “What data will they find compelling?”

21. The Results Mindset: Action • Habits of thinking that help foster a results mindset • Overcome inertia with small steps • Do something every day toward the accomplishment of the goal • Identify small tasks or carve out small chunks of time that enable you to work toward the result

22. The Results Mindset • Courageous • Mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty (grit) • Focus and knowledge • Response-able • To take responsibility for making a choice and taking an action in every circumstance • Influence and better questions • Active • Producing or involving action or movement • Small steps

23. Identify Key ResultsSection II

24. Key Results • First, identify what you need to accomplish • What are the most important things for me to accomplish? • BHAGs (Big Hairy Audacious Goals) • WIGs (Wildly Important Goals) • “Must-Win” battles

25. Having an Impact • Distinguish circle of influence and circle of concern • Consider where you can have an impact • Work unit goals • Individual goals • How your work gets done • Skills to develop • Processes to improve

26. Having an Impact • Where am I able to have an influence? • For what results am I responsible? Which are the most important? How can I improve those results?

27. What Do You Want to Accomplish? An Exercise

28. Creating Effective GoalsSection III

29. Goals • Focus on outcomes, not activities • Activities are how we achieve our outcome-based objectives • Research what customers want (activity) • vs. • Reduce customer complaints by 90% (outcome) • Workout five days a week (activity) • vs. • Complete a marathon in less than four hours (outcome)

30. Goals • When you focus on outcomes: • You develop the activities and behaviors you need to achieve those outcomes • It is clearer why the efforts matter and how to recognize success

31. SMART Goal • Use SMART Goals • Specific- Make them as specific as possible • Measurable- How will I know when it is accomplished? • Aggressive and Achievable- Give them stretch • Relevant- Make sure they focus on outcomes you really care about • Time-bound- By when?

32. SMART Goals • Make them Specific • Ask the six “W” questions • Who: Who is involved? • What: What do I want to accomplish? • Where: A location? • When: Time-frame? • Which: Requirements and constraints? • Why: Reasons, purpose, benefits?

33. SMART Goals • Make them Measurable • Goals should measurable—or at least assessable • Ask yourself: How will I know when it is accomplished?

34. SMART Goals • Make them Aggressive and Achievable • Goals should require “stretch” • This puts you in a learning frame of mind (engages your mind) • Stretch goals are more likely to inspire (engages your heart) • The main criterion for achievability is your belief

35. SMART Goals • Make them Relevant • The best goals capture exactly the performance outcomes we care most about

36. SMART Goals • Make them Time-bound • By when?

37. Setting SMART GoalsAn Exercise

38. Design a StrategySection IV

39. Strategy: Make a Plan • After establishing performance-based goals, you can ask: • What actions do I need to take in order to accomplish these goals?

40. Performance Tree: Phase One • State your goal • Choose a time frame • With reference to that goal, ask,“What are the four to six objectives I/we need to achieve to succeed?” • With reference to each of those, ask, “What are the three to five most critical things at which I/we must succeed?”

41. Broad Aspiration Most critical activities or outcomes leading to success Most critical subactivities or suboutcomes leading to success Performance Tree Time Frame:

42. Examples Goal: Improve customer service rating to 4/5 • Four to six objectives • Improve customer service skills • Identify and implement two ways to improve business process • Work with supervisor/colleagues to improve coverage • Identify common customer complaints

43. Broad Aspiration Most critical activities or outcomes leading to success Most critical subactivities or suboutcomes leading to success Performance Tree Attend customer service training Create a customer satisfaction survey Improve customer service skills Time Frame: • Work with supervisor to improve coverage Improve customer service rating to 4/5

44. Performance Tree: Phase Two • Convert the objectives in your performance tree to SMART outcome-based goals • Example: • Improve customer service • Improve customer service rating to 4/5 in March 2008 performance appraisal

45. Performance TreeAn Exercise

46. The ChallengeWhat am I going to do as a first step?

47. Achieving Results • Tools Bubble Sort SMART Performance Tree • Skills Build a strategy Identify key results Create clear and compelling goals • Foundation – Results Mindset Grit/Courage Response-ability Action

48. THANK YOU!