Globalization & SAP’s Labs Organization Dr. Vishal Sikka SAP AG

1. Globalization & SAP’s Labs Organization Dr. Vishal Sikka SAP AG

2. SAP Labs Canada (Montréal) SAP Labs Hungary (Budapest) SAP Labs Bulgaria (Sofia) SAP Labs Israel (Ra’anana) SAP Labs US (Palo Alto) SAP Labs Germany (Walldorf) SAP Labs India (Bangalore) SAP Labs China (Shanghai) Global SAP Network

3. France U.S. France U.S. India Canada India Labs Network as Global Business Partner Have the Right Nodes Strengthen Each Node Combine Nodes Into Seamless Network Manage Network Globally Germany Canada Bulgaria Germany Bulgaria China Israel China Israel Japan Hungary Hungary Japan A Smarter Network From a hub-and-spoke model … … to a global peer-to-peer network with a local identity Strong Network = Strong Nodes + Many Links + Strong Links

4. SAP Labs Platform Layers and Mission • SAP Labs Network is divided into: • 4 Global Hubs (Germany, India, U.S., Israel) and • 4 Focus Labs (China, Bulgaria, Canada, Hungary) • Each of the Global Hub locations is distinguished by a unique character: • U.S. (Strong Partner Ecosystem) • Israel (Entrepreneurship) • Germany (Engineering) • India (Talent pool) LoBs Create a seamless global network of SAP Labs that enables the LoBs to have the right people, in the right place, with the right task, at the right costs Global Business Partner to LoB Build effective and empowered SAP Labs organizations that are perceived as global companies embedded in their local environments, connecting with both the Field and the ecosystem Local Business Partner to LoB Basic Functions Provide best-in-class support functions that contribute to a frictionless environment

5. SAP Labs Network: Key Lessons • Leverage local strengths • Understand local issues • Examples: India, Bulgaria • SLAs matter • Sense of ownership and career direction