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GMPP/MRP

GMPP/MRP. 2010 Overview. Product Line-up. General Details:. Major Guard. Mechanical Repair Coverage: Comprehensive mechanical repair coverage, except for a short list of excluded components. Alternate Transportation Coverage: Pays to rent a replacement vehicle or public transportation

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GMPP/MRP

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  1. GMPP/MRP 2010 Overview

  2. Product Line-up

  3. General Details:

  4. Major Guard • Mechanical Repair Coverage: • Comprehensive mechanical repair coverage, except for a short list of excluded components. • Alternate Transportation Coverage: • Pays to rent a replacement vehicle or public transportation • ($35/day, 5 day max; Parts delay increased coverage to 8 days) • Two or more manufacturer’s labor time guide hours • Or, Inoperable and must be kept in the repair shop overnight • Towing and Road Service: • Any disablement of a vehicle • Use toll-free roadside assistance telephone number for NO out-of-pocket expenses • $75.00 max ($50.00 sales prior to 10-1-07) • Trip Interruption on Plans sold after 1-1-09: • Lodging and meal allowance when breakdown incurs more than 100 miles from home and has not arrived a final destination. • $150 per day max. 5 day max. • $0 DEDUCTIBLE

  5. Value Guard • Mechanical Repair Coverage: • Provides coverage for specified components within 9 major areas: • Engine (Gasoline/Diesel); Fuel Delivery Components; Steering Components; Transmission/Transaxle: Front/Rear-Wheel Drive Components; Electrical Components: Front Suspension; Vehicle Manufacturer-Installed Air Conditioning Components; and Braking Components • Alternate Transportation Coverage: • Pays to rent a replacement vehicle or public transportation • ($35/day, 5 day max; Parts delay increased coverage to 8 days) • Two or more manufacturer’s labor time guide hours • Or, Inoperable and must be kept in the repair shop • Towing: • Reimbursement for towing related to any covered part and/or component failure • $75.00 max ($50.00 sales prior to 10-1-07)

  6. Basic Guard • Mechanical Repair Coverage: • Basic protection for lat-model vehicles • Provides coverage for specified components with 4 areas: • Engine (Gasoline/Diesel); Fuel Delivery Components; Transmission/Transaxle: and Front/Rear-Wheel Drive Components • Towing: • Reimbursement for towing related to any covered part and/or component failure • $75.00 max ($50.00 sales prior to 10-1-07)

  7. Smart Protection: • Exclusively for GM Lease customer. • New GM Vehicles in service less than 12 months and 12,000 miles…sold by GM dealers only. • Term and mileages designed to match popular vehicle lease terms • Up to 48 months / 80,000 miles. • Major Guard level coverage: • Comprehensive Mechanical Repair Coverage: • Alternate Transportation Coverage: • Towing and Road Service: • Trip Interruption:

  8. Smart Care & Smart Care Divisional Upgrade (wrap): • Maintenance: • Routine oil changes • Oil filter replacement • Chassis lubrication • Tier rotation • Sold as stand alone or with GMPP Mechanical coverage • Sold by any dealer • Sold on any eligible vehicle • Vehicles must be on the Rate Classification Guide and meet all other eligibility standards to be eligible for coverage • Vehicles within 10 model years and less than or equal to 100,000 odometer miles • Upgrades sold on GM-issued 24/30 or 36/45 Smart Care Divisional Plans ONLY • Upgrades must have the same effective date as the GM-issued Divisional Plan • Applicable promotion code must be entered

  9. Goodwrench Care: • Maintenance: • Oil change and Oil filter replacement Sold in fixed services options: • 2, 4, 6, 8 or 10 • Sold as a stand alone product or with a Mechanical product • Vehicles within 10 model years and less than or equal to 100,000 odometer miles • Plans sold have a fixed reimbursement level. • $20.00 • $45.00 • Check vehicle rate group for reimbursement amount eligibility • Service Expiration: • 4 years after their purchase date • Non-transferable • Non-cancelable after 60 days or after the first service is delivered

  10. OLM Care (Oil Life Monitor): • Maintenance & Inspections: • Oil change and Oil filter replacement • Maintenance I or II inspections • GM Simplified Maintenance I (MI) and Maintenance II (MII) Inspection Schedules • Eligibility: • GM Dealerships only and service must be done at selling dealer reimbursed at the Tier purchased • Cadillac, Chevrolet, Pontiac, Buick, GMC and Saturn • GM Vehicles equipped with GM’s Oil Life Monitor (OLM) system • Current + 10 MY and appear on the current Vehicle Classification Guide • Less than 100,000 odometer miles • Parameters • $0 deductible • Three (3) Tier Price structure based on dealer’s desired reimbursement rates • Coverage/Frequency of service intervals will be based on the OLM system. • Transferable & Cancellable ($50) fee will apply where applicable • No surcharges

  11. OLM Care (Oil Life Monitor):

  12. GM Certified Used Vehicles (GMCUV): • GM Dealer: • Enrolled in both GMCUV and GMPP program • Actively selling GM Certified Used Vehicles • Vehicle Eligibility: • In-Warranty: • Within bumper-to-bumper (36/36) or (48/50 2006 MY and newer Buick) • Coverage starts at Warranty Start Date and at 0 miles • Out-of-Warranty • Beyond bumper-to-bumper • Current MY plus 5 prior MY • Less than or equal to 75,000 miles • Coverage starts at time of purchase and current odometer miles • For a list of ineligible vehicles – Operations Guide GM Certified Brands – GM Certified Used Vehicles • Vehicles must pass the GM Certified Inspection Process and in full compliance with certification standards. • Vehicles sold and reported to GM as a GM Certified Vehicle

  13. MRP Limited Warranty Program: • 3 Month / 3,000 mile Powertrain Limited Warranty • Dealer’s must elect to participate in program • All eligible used vehicles will have 3 months / 3,000 mile Powertrain Limited Warranty coverage. • Eligible Vehicles: • Current MY + 10 prior MY • Less than or equal to 100,000 miles • Appearing in Rate Classes A0 – D9 and eligible for GM Protection Plan/MRP coverage • Coverage: • Gasoline Engine, Diesel Engine, Transmission/Transaxle, and Front-/Rear-Wheel Drive • Buyer’s Guide: • Dealers must prepare, fill in as applicable and display in accordance with Federal Law.

  14. Medium Duty Truck (MDT) : • Any dealership with a valid GM Protection Plan/MRP Dealer Participation Agreement can sell GMPP MDT product. • Coverage levels: • Powertrain Plus • Engine and Transmission Only • Engine Only • Only components listed are covered. See Admin. Guide section 13 or eStore for details. • Eligibility: • GM Chevrolet and GMC • C, T, & W – Series (Including Chevrolet Kodiak and GMC Topkick) MDT • Purchased within 12 months and 12,000 miles of warranty start date & 0 miles. • Registration: • Completed and mailed to NAMSC. MDT’s cannot be entered through Order Workbench. (OWB)

  15. Dealer Override Commission Program: • Optional Program • Designated Management Incentive • Price Book • Standard Printed F&I Books in $50, $100, $150, $200 Increments • Other non-Standard amounts could be accommodated

  16. ThePowerofZero.com Overview Benefits • Online portal for F&I professionals • SPP University delivers 24/7 access to VSC selling techniques, webinars and SPP marketing collateral • Easy to access training on SPP’s programs • Secure site requiring user registration • Free resource hosted by SPP • Deliver customized training to large numbers of people across multiple sites • Reinforce GMAC training and messaging at the dealer level • Ability to link from internal GMAC sites Opportunity Screen Shot • SPP can create GMAC-specific section of site • Provide customized GMAC F&I training materials via site • Store recent training presentations and collateral online for F&I professionals to access • Leverage SPP promoting of site – no need for additional promotional spend

  17. Registration/Billing/Claims: • Contract Registration: • OWB – dealer retains the original • Manual registration (MDT & Non-GM dealers) – mail original to NAMSC • Dealer Billing – only contracts processed and accepted • GM Protection Plan • Open Parts Account • MRP • MIC form 1835M – Statement of Unpaid Premiums • Claim Procedures • CARES – Claims Auto Response Entry System (GM Dealers) • WINS – Warranty Information Network System • Global Warranty Management (GWM) will be replacing WINS by April, 2010

  18. GMAC Insurance Rewards:

  19. Reinsurance: • Vehicle Service Contracts (VSC) • Dealer Owned Company • GMPP / MRP • Vehicle 1 / Repair Advantage • Super Captives (Class A GM Shares and Class B Non-GM shares) • Motors Mechanical Reinsurance Company (MMRC) – Dividend Paying Entity • General Mechanical Reinsurance Company (GMRC) – Deferred Income Entity • Dealer Mechanical Reinsurance Company (DMRC) – Deferred Income Entity • Guaranteed Asset Protection (GAP) • Dealer Owned Company • Super Captive (Class C GAP Shares) • Motors Mechanical Reinsurance Company (MMRC) – Dividend Paying Entity • General Mechanical Reinsurance Company (GMRC) – Deferred Income Entity • Dealer Mechanical Reinsurance Company (DMRC) – Deferred Income Entity

  20. Reinsurance (continued): • Common terms & conditions for VSC & GAP (GMPP/MRP and RA): • Premium Cession 75% Written / 25% Earned • Ceding Commission 20% of Ceded Premium • Federal Excise Tax 1% of Ceded Premium (Super Captives Only) • Cessions Calendar Quarter • Reinsurance Security Security provided in form of Regulation 114 trust fund or LOC • Common terms & conditions for VSC V1 program are: • Premium Cession 100% Written • Ceding Commission 10% of Ceded Premium (8% Fee and 2% Premium Tax) • Federal Excise Tax Dealer Owned Exempt • Cessions Calendar Month • Reinsurance Security Security provided in form of Regulation 114 trust fund or LOC

  21. e-Store: • Enrollment process: • Account Services Team in Southfield, MI • 877-357-8477 • Option 6

  22. GMAC THANK YOU!

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