900 likes | 1.07k Views
Top Tasks Management. Lisbon, May 17, 2012 Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. @gerrymcgovern. B. A. Tasks Pie Chart. Top 20 Tasks. Bottom 20 Tasks. CONVENIENCE. SPEED. PRICE. WEB. PHONE. SIMPLICITY. FACE-TO-FACE. FREQUENCY.
E N D
Top Tasks Management Lisbon, May 17, 2012 Gerry McGovern gerry@customercarewords.com www.customercarewords.com @gerrymcgovern
B A
CONVENIENCE SPEED PRICE
WEB PHONE SIMPLICITY FACE-TO-FACE FREQUENCY
7 seconds To 2 seconds 7% to 12% Revenue Increase
Waste and Recycling September 2008 Telephone and web transactions
Waste and Recycling April 2009 Telephone and web transactions
Places Large Metro Area Populated Area FVCS Capital Cities Of Canada
Useless Links Tools Content Stuff Infinity & Beyond FAQS Slow Links