5 Questions Every Leader Must Ask : Engaging Your Team to Achieve Any Goal Based on the book:

1. 5 Questions Every Leader Must Ask: Engaging Your Team to Achieve Any Goal Based on the book:

2. Objectives This workshop will help you: • Change the emphasis from a backward-focused mindset of “what went wrong” to a “Forward Focus™” that expands possibilities, solutions and achievement. • Utilize a 5-step questioning process, apply the knowledge gained from the answers you receive, and build on each question to create a successful outcome. • Create buy-in, establish accountability, and build trust within your team. • Apply the Framework for Leadership™ to a wide range of management challenges.

3. Where Are You Now? • What are your current leadership challenges? • Problems? • Areas that need to change?

4. 5 Questions Every Leader Must AskVideo

5. The Framework for Leadership • Step 1: Focus Forward – What is already working? • Step 2: Analyze Successes – What caused this success? • Step 3: Clarify the Goal – What is our objective? • Step 4: Establish Benefits – What are the benefits of accomplishing this objective? • Step 5: Plan and Take Action – What can we do more, better, or differently to move closer to our objective?

6. Step 1: Focus Forward The answer is in the room. – Oakley and Krug

7. Asking Question 1 • What are our strengths in this area? • What do you like about our current process? • Where do we agree? • What has worked in similar situations in the past? • Where are we making progress? • Of everything we’ve tried, what has created some success?

8. Benefits of Question 1 • A baseline of success is established. • The group’s energy level is raised. • Defensiveness is eliminated; complainers are disarmed. • Self-confidence is restored. • Trust is built in you as a leader. • People who have been slow to contribute in the past become more active participants. • Cooperation increases. • Creativity is unleashed – new ideas evolve.

9. Step 2: Analyze Success

10. Benefits of Question 2 • People are validated for their contributions. • Knowing what worked can help you replicate the result. • Knowing what worked helps you transfer success to other groups and projects.

11. Asking Question 2 • What did we do to accomplish this win? • What do users like about the areas where our current process works? • What did we do differently this time vs. last time to create a higher level of success? • What did we do on this project last time that helped us avoid problems?

12. Step 3: Clarify the Goal

13. Asking Question 3 • What are we trying to accomplish? • If you could describe the ideal (product/service/end result), what would it look like? • How will we define success? • Are we aligned on the objective? Let’s make sure… • How can we communicate the objective clearly and effectively to everyone involved? What should we say?

14. Step 4: Establish Benefits

15. Peeling the Benefits Onion Customer Ownership Organization Team Individual

16. Step 5: Plan and Take Action

17. Getting Ready • Understand the issue, and have information about it available. • Be sure you have the right people in the room. • Prepare the participants to lead the discussion.

18. The Mini-Framework Question 1: What is working? Question 5: What can we do more, better, or differently to get closer to our goal?

19. Workshop Summary • Focus Forward – What is already working? • Analyze Successes – What caused this success? • Clarify the Goal – What is our objective? • Establish Benefits – What are the benefits of accomplishing this objective? • Plan and Take Action – What can we do more, better, or differently to move closer to our objective?

20. Thank you for participating!