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Shared Microsoft Exchange Service

This service provides full Exchange environment with Outlook, Active Directory integration, and backup services with mailbox recovery. It includes mobile device support, anti-spam, and Voicemail integration. Considerations for disaster recovery, continuity of operations, and deleted item retention policies are also discussed.

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Shared Microsoft Exchange Service

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  1. Shared Microsoft Exchange Service Common Solutions Group May 13, 2009

  2. Required Services • Faculty/Staff appropriate grade of service • Full Exchange environment • Outlook (email, contacts, calendar, tasks) • Outlook Web Access • Campus Active Directory integration • Very difficult or impractical in Exchange 2007 • Expected to be practical in Exchange 2010 • Email anti-virus • 2nd tier support tools

  3. Required Services • Backup service with mailbox recovery capability • Quota management • Starting at 2 GB • Ability to increase on a per-user basis is required • The service will handle attachments of at least 20 MB • A process to define and maintain the expectations for the high-availability service • Continuity of operations • Disaster recovery timelines & planning • Starting assumption: ½ business day is sufficient

  4. Required Optional Services • Mobile Device Support • Blackberry Enterprise Server • ActiveSync • IMAP • Anti-Spam • 2nd tier support • Voicemail • OCS • Telephone integration

  5. Issues for consideration and further investigation • Deleted item retention policy settings • Retention and archiving rules that are customized per-group • Support for compliance add-on products • Provisions for local and hosted email routing and mailing list support • Physical and logical storage redundancy • At least off-site backups if not remote real-time replication • How would support work and which level is where? • Tier 1 vs. Tier 2 vs. Tier 3

  6. Discussion Notes • Telephone integration would be quite hard or impossible in the cloud now • Exchange 2010 will likely make AD integration possible/practical • SharePoint is out of scope (at least for now) • Who purchases the licenses? • Best guess is that the user’s school would have their own Campus Agreement in place • There are baseline security requirements that will need to be decided for the service as a whole.

  7. Discussion Notes • Some custom tool development may be needed to implement this service. • We’ll need a process for preservation holds for e-discovery • POP is specifically excluded; support issues • A reasonable starting point may be Disaster Recovery and Business Continuity

  8. Questions • Discussion • … … …

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