1 / 7

NS1000 V3.0 - Call Centre Solution Lineup -

NS1000 V3.0 - Call Centre Solution Lineup -. Rev1.0 08 Aug., 2013. 1. 1 Overview. Solution. Panasonic Call Center / Contact center solution Lineup. Panasonic provides Call center / Contact center solution as Panasonic solution lineup.

december
Download Presentation

NS1000 V3.0 - Call Centre Solution Lineup -

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. NS1000 V3.0- Call Centre Solution Lineup - Rev1.0 08 Aug., 2013

  2. 1. 1 Overview Solution Panasonic Call Center / Contact center solution Lineup Panasonic provides Call center / Contact center solution as Panasonic solution lineup. You can offer suitable solution according to the customer’s requirements. Sophisticated Solution (Cytrack CyCC series) Agents - Main Target : 100 or more Agents (Full time Contact Center ) - Multi-media channel (Contact from Web, chat, e-mail, SNS ) Internet Professional Solution (Poltys CC series) Agent tool Agents Customer DB Functionality (Screen/Reporting flexibility, Agent tool) - Main Target : 10 to 100 Agents - Various monitoring & Reporting - 20 or more types of Monitoring, 40 or more types of reporting - Agent tool integrated with customer database Supervisors Supervisor tool - Voice recording to External Server -> Recording time : No Limitation (depends on server capacity) Reporting Simple Solution (Built-in server-less solution) Supervisor tool Supervisors - Main Target : 5 to 15 Agents Agents Reporting Monitoring - Simplified monitoring & Reporting - 3 types of Monitoring, 3 types of reporting Monitoring - Voice recording to NS1000 -> Recording time : Max. 1000 hours (Backup to NAS available) Voice Recording Capacity (Number of Agents, Voice recording time, Reporting period)

  3. 1. 1 Overview Solution Panasonic Call Center / Contact center solution System configuration Sophisticated Solution (Cytrack CyCC series) Supervisor • CyCC server for Agent and Supervisor • Optional modules for multimedia contact • CyReport, CyQ Call distribution engine, Agent control, etc. Agent • CyConsole Professional Solution (Poltys CC series) Supervisor • CC Supervisor (CC View) • or • Web Browser (CC View 2012) • CC pro server for Agent and Supervisor • CC Record pro server for Voice recording Agent Call distribution engine, Agent control, etc. - CC Agent Simple Solution (Built-in server-less solution) • CA Supervisor • or • Web Browser forACD function • (Monitoring & Reporting) Supervisor Call distribution engine, Agent control, etc. Agent • CA Pro • or • CA Operator Console - NAS for voice data backup

  4. Panasonic Call Center solution Lineup Comparison Solution

  5. Panasonic Call Center solution Lineup Solution Comparison

  6. END END

  7. Modification 20130808-010 NS1000 V3.0 Call Centre_solution_LineUp_Rev1.0_08Aug2013.pptx - 1st release

More Related