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Intranet Usage Survey

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Intranet Usage Survey

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  1. Intranet Usage Survey Intranet Usage SurveyPurposeThe purpose of this brief survey is to help us optimize our corporate intranet in order toprovide employees with easy access to information and resources they require. Our goal isbe proactive with monitoring usability and usage, so please provide constructive feedbackthat we can incorporate into our strategy. All surveys will be completed anonymously, soplease be candid with your feedback and provide details.InstructionsSome questions are Yes/No, while others provide a scale to rank your answers.Please circle the response that best represents your view. Please circle N/A for anyquestions that you are unsure of, or don’t have enough experience to comment on.Following is an example of the scaling system.EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/AGeneral Intranet UsageHow often do you use our Intranet to access information and/orresources?DAILY WEEKLY MONTHLY RARELY NEVERIf you DO use the Intranet regularly, please tell us how you are currently using it:

  2. If you DO NOT use the Intranet regularly, please tell us why you are not using it:Intranet Usability & User-FriendlinessI can easily find the information I am looking for:VERY EASY VERY DIFFICULT10 9 8 7 6 5 4 3 2 1 N/AThe Intranet’s Search functionality works well to assist mynavigation:WORKS WELL NOT HELPFUL10 9 8 7 6 5 4 3 2 1 N/AMy remote connection to our Intranet is fast and loads pagesquickly:QUICK LOADING VERY SLOW10 9 8 7 6 5 4 3 2 1 N/AI am aware of what information and resources available on theIntranet:VERY AWARE UNAWARE10 9 8 7 6 5 4 3 2 1 N/ANavigating the Intranet is simple & intuitive from an end- userperspective:VERY INTUITIVE NOT INTUITIVE10 9 8 7 6 5 4 3 2 1 N/AThe Intranet is well organized to provide quick answers to my If you DO NOT use the Intranet regularly, please tell us why you are not using it:Intranet Usability & User-FriendlinessI can easily find the information I am looking for:VERY EASY VERY DIFFICULT10 9 8 7 6 5 4 3 2 1 N/AThe Intranet’s Search functionality works well to assist mynavigation:WORKS WELL NOT HELPFUL10 9 8 7 6 5 4 3 2 1 N/AMy remote connection to our Intranet is fast and loads pagesquickly:QUICK LOADING VERY SLOW10 9 8 7 6 5 4 3 2 1 N/AI am aware of what information and resources available on theIntranet:VERY AWARE UNAWARE10 9 8 7 6 5 4 3 2 1 N/ANavigating the Intranet is simple & intuitive from an end- userperspective:VERY INTUITIVE NOT INTUITIVE10 9 8 7 6 5 4 3 2 1 N/AThe Intranet is well organized to provide quick answers to my

  3. questions:WELL ORGANIZED POORLY ORGANIZED10 9 8 7 6 5 4 3 2 1 N/AWhen I have an idea for new Intranet content, I know who to ask forit:KNOW WHO TO ASK HAVE NO IDEA10 9 8 7 6 5 4 3 2 1 N/AThe content on our Intranet is up-to-date and relevant for my needs:UP-TO-DATE/RELEVANT OUTDATED/IRRELEVANT10 9 8 7 6 5 4 3 2 1 N/AIntranet Content by DepartmentThe Human Resources section provides me with the information Ineed:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Human Resources information or resources you are using:Please comment on what Human Resources information you would like to see added:The Finance section provides me with the information I need:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/A questions:WELL ORGANIZED POORLY ORGANIZED10 9 8 7 6 5 4 3 2 1 N/AWhen I have an idea for new Intranet content, I know who to ask forit:KNOW WHO TO ASK HAVE NO IDEA10 9 8 7 6 5 4 3 2 1 N/AThe content on our Intranet is up-to-date and relevant for my needs:UP-TO-DATE/RELEVANT OUTDATED/IRRELEVANT10 9 8 7 6 5 4 3 2 1 N/AIntranet Content by DepartmentThe Human Resources section provides me with the information Ineed:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Human Resources information or resources you are using:Please comment on what Human Resources information you would like to see added:The Finance section provides me with the information I need:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/A

  4. Please indicate what Finance information or resources you are using:Please comment on what Finance information you would like to see added:The Marketing section provides me with the information I need:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Marketing information or resources you are using:Please comment on what Human Resources information you would like to see added:The Information Technology section provides me with the info Ineed:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Information Technology information or resources you are using:Please comment on what Information Technology info you would like to see added: Please indicate what Finance information or resources you are using:Please comment on what Finance information you would like to see added:The Marketing section provides me with the information I need:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Marketing information or resources you are using:Please comment on what Human Resources information you would like to see added:The Information Technology section provides me with the info Ineed:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Information Technology information or resources you are using:Please comment on what Information Technology info you would like to see added:

  5. The Sales & Service section provides me with the information Ineed:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Sales & Service information or resources you are using:Please comment on what Sales & Service information you would like to see added:The Operations section provides me with the information I need:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Operations information or resources you are using:Please comment on what Operations information you would like to see added:Thank you for completing this Intranet survey. We appreciate yourhelp! The Sales & Service section provides me with the information Ineed:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Sales & Service information or resources you are using:Please comment on what Sales & Service information you would like to see added:The Operations section provides me with the information I need:EXCEEDS EXPECTATION UNACCEPTABLE10 9 8 7 6 5 4 3 2 1 N/APlease indicate what Operations information or resources you are using:Please comment on what Operations information you would like to see added:Thank you for completing this Intranet survey. We appreciate yourhelp!

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