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LTMS 530

LTMS 530. Roles and Responsibilities of a Technology Leader. **IT Managers Roles. Drive technology vision for organization Get funding/creating value Leading staff and contractors Manage customer support (employees) What are the four roles of an IT leader ? Reference to chapt 1. Notes.

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LTMS 530

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  1. LTMS 530 Roles and Responsibilities of a Technology Leader

  2. **IT Managers Roles • Drive technology vision for organization • Get funding/creating value • Leading staff and contractors • Manage customer support (employees) • What are the four roles of an IT leader? • Reference to chapt 1

  3. Notes • Primary job of leader is to determine how to use he tool of technology to complete business, education of project • Creates value not only for certain tech items, but also creating value for your department- be able to be at the table of the major decision makers – helps to support funding needs (eliminate under-funding of needed items) • * should expect to be included as an IT manager, but not necessarily drive the bus

  4. Notes • Lead staff to coach, train, hire, motivating them • Manage expectations of customers, and manage staff to work with customers according to priority problems (Teachers not being able to teach is a priority over helping the superintendent)

  5. Flexibility – “Good and Bad” • Growing Sector • Life-Long Learning • Hub of a Business • Thankless Position • All Crises’ are Yours

  6. Notes • IT manager must constantly educate self • Tech is more infused • Tech is as important as business managers and accountants • Because labor is being outsourced, we are now service promoted – command and control does not work

  7. Management in General • Are you cut out for management? • Styles • Command and Control • Collaboration • Pros and Cons (do not always make more money, less friends, more responsibility • Perception and Politics

  8. App Dev VS Technical Operation • Services for the Business • Infrastructure to Keep Business Running • Examples: App DEv person who runs and Powerschool • Tech Operation: Judy – the go girl, and Ed

  9. Value of IT Managers • Magically Great and Frighteningly Terrible • Tech Vs Company Needs • Opposing Forces • Can’t Win them All

  10. Developing Strategy • Team Members? • Technology Relevance to Organization? • Assets? • Customers? • Customer Needs? • Delivering…

  11. Keeping your Team Valuable • *Most Important Role of IT Manager • Seat at the Table • Make Technology Work for the Business

  12. Breaking the Ice reference chapt5 • Dos and Don’ts • One-On-One Meetings • Others Who Wanted Your Position

  13. Notes • One-to-one meetings to identify individual concerns • Group meeting to deliver same message to all (you do most of the talking) • Qualify yourself – don’t read resume • Let competitors express feelings, then build on their experience and knowledge

  14. Under Promise – Over Deliver • Analyze Problems • Realistic Timelines • Finding the Key Meetings • Return emails and voice-mails • The “Fresh Perspective” (promoting • From within brings more of the same

  15. Management by Walking Around • Hello Meetings • Be Seen • Align with Other Dept. Heads

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