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IDOC Vision for Enhanced Constituent Services

Indiana SAVIN - ALERT Notification – LENS – Constituent Management - SORT. IDOC Vision for Enhanced Constituent Services. … serve more, spend less … personalize the notification process … improve information flow to victims, law enforcement, and other justice partners

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IDOC Vision for Enhanced Constituent Services

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  1. Indiana SAVIN - ALERT Notification – LENS – Constituent Management - SORT IDOC Vision for Enhanced Constituent Services

  2. …serve more, spend less …personalize the notification process …improve information flow to victims, law enforcement, and other justice partners …leverage current technology THE CHALLENGE

  3. Enterprise Solution for Information Sharing • Implementation Cost ≈ 1 Year VINE Maintenance • Annual Maintenance $375K (vs. $1M for VINE) • Cost Savings: $2.4M over the next four years • Eliminates Dependency on Federal Funding • More Funding for Victim Assistance Initiatives • More Funding for Law Enforcement Initiatives • Reduces Budget Needs Serve More, Spend Less

  4. Expanded Staff that Personally Makes Calls 24/7 Live IDOC Operator Coverage Daytime Calls for Less Urgent Notifications More Notification Options More Appropriate Notifications Enhanced Web Site with Photos, Feedback and Contact Information (One Stop Shop) Constituent Feedback Mechanisms Proactive Review for Information Updates Personalize Notification

  5. Victim/Constituent Notification Integrated Alert System Law Enforcement Notification Sex Offender Registry Parole Board Jail Billing Pre and Post-Release Information Appellate and Trial Court Systems Improve Information Flow

  6. Enhanced Website (<1 second response) Technology Platform and Flexibility Better Integration with Justice Information Near Real-time Updates Reduced Support, Maintenance and Development Costs Greater Ability to Adopt Latest Technology Leverage Current Technology

  7. …more personalized service at significant cost savings …improved information flow and integration of more sources …uses new technology with upgrade capabilities built-in Summary

  8. Questions?

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