The NSW HAP What have we learnt? Where are we going?

1. The NSW HAPWhat have we learnt? Where are we going? Digby Hughes

2. Burke and Wills – Triumphant Start!

3. Burke and Wills – the end 

4. Lewis and Clark

5. Lewis and Clark

6. NSW Homelessness Action Plan • Sector asked for it in 2005 • Auditor General called for it in 2007 performance audit Responding to Homelessness • Delivered in 2009

7. Sector knows best?

8. NSW Homelessness Action Plan A Way Home: Reducing Homelessness in NSW Three strategic directions • Preventing homelessness • Responding effectively to homelessness • Breaking the Cycle

9. Preventing homelessness • Prevent eviction from all kinds of tenures • Transition and maintain people exiting statutory care/correctional and health facilities into appropriate long-term accommodation • Provide safe, appropriate long-term accommodation and/or support to people experiencing domestic and family violence, relationship and family breakdown, and at key transition points

10. Responding effectively • Improve identification of and responses to homelessness by mainstream and specialist support services • Deliver integrated service responses • Streamline access to crisis accommodation and specialist homelessness services • Transition people who are homeless to appropriate long-term accommodation and support

11. Breaking the Cycle • Provide models of accommodation with support that are suitable for different target groups • Increase and upgrade supply of affordable and social housing • Promote partnerships between all levels of government, business, consumers and the not-for profit sector • Improve and better utilise homelessness data and evidence-based responses to homelessness

12. 10 RHAPs • Coastal Sydney • Central Coast • Hunter • Illawarra • North Coast • Greater Western Sydney • New England North West • Riverina Murray • South East • Western NSW

13. GOSH • Doesn’t that sound a lot!

14. GOSH • Doesn’t that sound a lot! • Going home staying home – reforming SHS

15. But we know • Across NSW there is not enough social housing • Across NSW there is not enough affordable private rental • Across NSW there is a lack of access to mainstream support services

16. The secret to success? • Resources? • Planning • Liaising? • Working as equals?

17. What do we know? • Triumphant start • Well resourced • Planning

18. What do we know? • Triumphant start • Well resourced • Planning • Does not necessarily translate into success

19. What does Homelessness NSW think we need? • Stronger emphasis on prevention

20. What does Homelessness NSW think we need? • Stronger emphasis on prevention • Networks/clusters of services – with dedicated resources

21. What does Homelessness NSW think we need? • Stronger emphasis on prevention • Networks/clusters of services – with dedicated resources • Brokerage programs are very successful – but require full complement of products and services

22. What does Homelessness NSW think we need? • Stronger emphasis on prevention • Networks/clusters of services – with dedicated resources • Brokerage programs are very successful – but require full complement of products and services • Partnering and collaboration – but require capacity building. We think the peaks would be useful in implementing this

23. What does Homelessness NSW think we need? • A commitment to retain a diverse service provider base in homelessness services delivering a diverse mix of service models

24. What does Homelessness NSW think we need? • A commitment to retain a diverse service provider base in homelessness services delivering a diverse mix of service models • A focus on client centred practice that includes integrated case management, explicit standards of service, consumer complaints mechanisms and an emphasis on results

25. What does Homelessness NSW think we need? • A commitment to retain a diverse service provider base in homelessness services delivering a diverse mix of service models. • A focus on client centred practice that includes integrated case management, explicit standards of service, consumer complaints mechanisms and an emphasis on results. • An approach which better matches contemporary demand for all forms of homelessness services and the availability of such services at a regional and local area basis.

26. What does Homelessness NSW think we need? • Homelessness NSW is pleased to see the initiative taken by FACS in allocating resources for adaptive leadership activities as part of developing the change agenda and processes

27. What does Homelessness NSW think we need? • Homelessness NSW is pleased to see the initiative taken by FACS in allocating resources for adaptive leadership activities as part of developing the change agenda and processes • Integrated case management, partnering and joined up service delivery all require skills development within the homelessness sector. • At the same time, the NSW Government must deliver on its commitment to pay its fair share to homelessness services which will be delivering equal pay case salary increases over the next 8 years.

28. Getting there

29. Or not

30. Things could be worse!